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Provision and maintenance of software and hardware products for two separate lots

ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АДгр. София, BulgariaNotice 682908-2026 · Reference number: 608545

At a glance

ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АД (гр. София, Bulgaria) is tendering: Provision and maintenance of software and hardware products for two separate lots. Offers are due 9 Nov 2026, 22:59 CET. Estimated value €5,200, 38-month contract, 2 lots.

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Key facts

Deadline
€5,200
Estimated value
38 months
Duration
Open procedure
Procedure
5 Oct 2026
Published
682908-2026
Notice number
608545
Reference number
Telecommunications equipment (32522000)
Main CPV
BG411
Place of performance (NUTS)
2
Lots
not allowed
Variant offers
Bulgarian
Language of offers

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for offers

  3. Opening of offers

What the buyer wants

The subject of Section No 1 is the provision of network equipment (2 firewalls) for exported jobs of the Cartography and Cadastre Agency (AGK). The requirements for the execution of the separate position are detailed in the Technical specification of the contracting authority . . . Annex No 1.1. *** The equipment subject to delivery must be factory-new, unused, on the manufacturer's current product lists and not stopped from production.

The hardware shall be delivered in full operation, in the original packaging of the manufacturer with undamaged integrity, complete with all necessary interface and power cables where required, as well as the necessary technical documentation (in electronic medium or by links from which it can be downloaded). All licences and rights of use should be in the name of the AGK.

The contractor shall provide the Contracting Party with the full information on the licences provided - all license files, keys, activation codes, access data to official websites of the manufacturers of software products, where applicable. The contractor should provide software and hardware warranty support in mode 365x24x7. *** Implementation deadlines:

  1. The delivery of the equipment shall be carried out within 30 (thirty) working days from the date of the notification of secured funding sent by the Contracting Party and presentation by the Contracting Party of the designated performance guarantee, compliance with the order under Art. 114, para 2 of the Public Procurement Act and under the terms of the draft contract.
  2. The term of warranty service (software and hardware warranty maintenance) shall be offered in the bids of the participants in the position.The same shall be a minimum of 36 months from the date of the admission-transmission protocol for the delivery of equipment or from the date of registration in the manufacturer's portal, whichever occurs first. *** In the event that it is not a manufacturer, the participant should be duly authorised by the manufacturer or his official representative for the right of distribution/delivery of the products offered in the territory of the Republic of Bulgaria;the participant shall demonstrate compliance with the requirement laid down by application of an authorisation letter or equivalent document issued by the manufacturer or by an official representative of the manufacturer in Bulgarian or accompanied by a translation into Bulgarian in his technical proposal;In the case of a presentation by the Participant of a letter of ratification by an official representative of the manufacturer (or equivalent document), the tender shall also apply a letter of authorisation issued by the manufacturer (or equivalent document in Bulgarian or accompanied by a translation in Bulgarian) authorising the official representative of the manufacturer to grant authorisation to third parties. *** At the date of the decision to initiate the procedure, no funding was provided under the specific position. The rules of Art. 114 of the Public Procurement Act shall apply.

CPV codes

  • 32522000Telecommunications equipmentmain
  • 32422000Network components
  • 32424000Network infrastructure

Lots (2)

The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1"Provision of network equipment for remote workplaces of the AGKK (2 pcs. firewalls)"

    Estimated value:
    €5,200
    Duration:
    38 months
    Place (NUTS):
    BG411
    CPV:
    32522000 · Telecommunications equipment

    The subject of Section No 1 is the provision of network equipment (2 firewalls) for exported jobs of the Cartography and Cadastre Agency (AGK). The requirements for the execution of the separate position are detailed in the Technical specification of the contracting authority . . . Annex No 1.1. *** The equipment subject to delivery must be factory-new, unused, on the manufacturer's current product lists and not stopped from production. The hardware shall be delivered in full operation, in the original packaging of the manufacturer with undamaged integrity, complete with all necessary interface and power cables where required, as well as the necessary technical documentation (in electronic medium or by links from which it can be downloaded). All licences and rights of use should be in the name of the AGK. The contractor shall provide the Contracting Party with the full information on the licences provided - all license files, keys, activation codes, access data to official websites of the manufacturers of software products, where applicable. The contractor should provide software and hardware warranty support in mode 365x24x7. *** Implementation deadlines: 1. The delivery of the equipment shall be carried out within 30 (thirty) working days from the date of the notification of secured funding sent by the Contracting Party and presentation by the Contracting Party of the designated performance guarantee, compliance with the order under Art. 114, para 2 of the Public Procurement Act and under the terms of the draft contract. 2. The term of warranty service (software and hardware warranty maintenance) shall be offered in the bids of the participants in the position. The same shall be a minimum of 36 months from the date of the admission-transmission protocol for the delivery of equipment or from the date of registration in the manufacturer's portal, whichever occurs first. *** In the event that it is not a manufacturer, the participant should be duly authorised by the manufacturer or his official representative for the right of distribution/delivery of the products offered in the territory of the Republic of Bulgaria; the participant shall demonstrate compliance with the requirement laid down by application of an authorisation letter or equivalent document issued by the manufacturer or by an official representative of the manufacturer in Bulgarian or accompanied by a translation into Bulgarian in his technical proposal; In the case of a presentation by the Participant of a letter of ratification by an official representative of the manufacturer (or equivalent document), the tender shall also apply a letter of authorisation issued by the manufacturer (or equivalent document in Bulgarian or accompanied by a translation in Bulgarian) authorising the official representative of the manufacturer to grant authorisation to third parties. *** At the date of the decision to initiate the procedure, no funding was provided under the specific position. The rules of Art. 114 of the Public Procurement Act shall apply.

  2. Lot 2"Delivery of firewalls for the needs of the GD GRAO"

    Estimated value:
    €68,990
    Duration:
    38 months
    Place (NUTS):
    BG411
    CPV:
    32522000 · Telecommunications equipment

    Предмет на Обособена позиция № 2 е осигуряване на 2 броя защитни стени (firewall) за нуждите на Главна дирекция „Гражданска регистрация и административно обслужване“ (ГД ГРАО) към Министерството на регионалното развитие и благоустройството (МРРБ). Изискванията към изпълнението на обособената позиция са подробно описани в Техническа спецификация на възложителя – Приложение № 1.2. *** Оборудването, предмет на доставката, трябва да бъде фабрично ново, неупотребявано, да е в актуалните продуктови листи на производителя и да не е спряно от производство. Хардуерът следва да бъде доставен в пълно работно състояние, в оригиналната опаковка на производителя с ненарушена цялост, окомплектовано с всички необходими интерфейсни и захранващи кабели, където се изискват, както и с необходимата техническа документация (на електронен носител или чрез линкове, от които може да бъде свалена). Всички лицензи и права за ползване, следва да са на името на МРРБ. Изпълнителят предоставя на Възложителя пълната информация относно осигурените лицензи - всички лицензни файлове, ключове, активационни кодове, данни за достъп до официални сайтове на производителите на софтуерните продукти, когато това е приложимо. Изпълнителят следва да осигури гаранционно обслужване (гаранция и поддръжка), включваща следните дейности: а) Хардуерна гаранция; б) Техническа поддръжка; в) Получаване на нови версии на firmware. *** Срокове за изпълнение: 1. Доставката на оборудването се извършва в срок до 30 (тридесет) работни дни, считано от датата на уведомлението за осигурено финансиране, изпратено от Възложителя и представяне от Изпълнителя на определената гаранция за изпълнение, при спазване на реда по чл. 114, ал. 2 от ЗОП и при условията на проекта на договор. 2. Сроковете за гаранционно обслужване (хардуерна гаранция, техническа поддръжка и получаване на нови версии на firmware) се предлагат в офертите на участниците по обособената позиция. Всеки от предложените срокове следва да е минимум 36 месеца, считано от датата на приемо-предавателния протокол за доставка на оборудването или от датата на регистрация в портала на производителя, което обстоятелство настъпи първо. *** В случай че не е производител, участникът следва да е надлежно оторизиран от производителя или негов официален представител за правото на разпространение/доставка на предлаганите продукти на територията на Република България; Участникът доказва съответствието си с поставеното изискване чрез прилагане на оторизационно писмо или друг еквивалентен документ, издаден от производителя или от официален негов представител на български език или придружен от превод на български език в Техническото си предложение; В случаите на представяне от Участника на оторизационно писмо от официален представител на производителя (или еквивалентен документ), в офертата се прилага и оторизационно писмо, издадено от производителя (или еквивалентен документ на български език или придружено от превод на български език), с което се упълномощава официалния представител на производителя, да предоставя оторизация на трети лица. *** Към датата на решението за откриване на процедурата не е осигурено финансиране по обособената позиция. Прилагат се правилата на чл. 114 от ЗОП.

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

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Show the notice text (1)

The contracting authority has not provided for selection criteria for the individual position The selection criterion referred to in the selection criteria (BT-809-Lot) of section .

EXAMPLE — not a result for your companyCan you bid? Your readiness check

This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.

8 met · 1 expiring · 2 missing · 2 to check

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

Company profile — matched to the requirements

  • ISO/IEC 27001company certificate, validIn your profile
  • ISO 9001company certificate — renew before you bidExpires before the deadline
  • ISO 22301add it or bring in a consortium partnerNot in your profile yet
  • Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
  • Solution architect — TOGAFno certified personNot in your profile yet
  • IT references, last 3 years3 public-sector implementationsIn your profile
  • Turnover, last 3 yearsfrom financial statementsIn your profile
  • Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
  • Security clearance (Poufne, NATO)to check in the teamNeeds a look

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Award criteria

The full criteria and their weights, as published in the notice.

For all lots

  • The economically most advantageous offer for the separate lot is determined based on the award criterion "lowest price"

    Оценява се общата цена за изпълнение на поръчката по обособената позиция в евро без ДДС, предложена от участниците в т. 1 от Ценовото им предложение. *** Общата цена за изпълнение на поръчката се формира като произведение между посоченото количество (брой) и предложената от участника единична цена в евро без ДДС в Таблица № 1 от Ценовото предложение по обособената позиция.

The notice does not publish weights — see the tender documents.

Buyer

ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АД

Address
ул. ПАНАЙОТ ВОЛОВ № 2, 1504 гр. София, Bulgaria
Region (NUTS)
BG411

Register identifiers

EU VAT
BG831641791
LEI
4851009OHQWGOUFCNU36
Registration no. in the notice
831641791

What this buyer bought before

475 IT contract award notices 2020–2026, €155.4m in total.

  • Извънгаранционна поддръжка на хардуерни и софтуерни ресурси за изграждане на мрежова инфраструктура за нуждите на РЗИ към Министерство на здравеопазването (МЗ)

    Winner: СИРМА ГРУП АД · 3 bids

    €669,412

    14 Oct 2026

  • Следгаранционна поддръжка на Система за безконтактна инвентаризация „Invent“ (Инвент) и доставка на консумативи за Териториалното поделение (ТП) на Национален …

    Winner: РФИД БЪЛГАРИЯ ЕООД · 1 bid

    €4,100

    1 Oct 2026

  • Поддържане и ремонт на извънгаранционни мултифункционални устройства за нуждите на Сметната палата на Република България

    Winner: СИЕНСИС АД · 1 bid

    €5,290

    25 Sept 2026

  • Подновяване на софтуерни лицензи за MDaemon за нуждите на ГД ГРАО

    Winner: ЖАР ЕООД · 1 bid

    €3,833

    18 Sept 2026

  • Доставка, подновяване и осигуряване на хардуерна и софтуерна поддръжка от производител на техника – Luna Network HSM по 2 (две) обособени позиции

    Winner: ИФЕЛОУС ООД · 2 bids

    €71,968

    15 Sept 2026

  • Осигуряване на право на ползване, поддръжка и обслужване на информационна система „Eventis R7

    Winner: ЕНВИЗИМО ВНЕДРЯВАНИЯ И ПОДДРЪЖКА ЕООД · 1 bid

    €260,000

    10 Sept 2026

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

app.eop.bg
Platform
yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in "Provision and maintenance of software and hardware products for two separate lots"?

Offers are due by 9 Nov 2026, 22:59 CET.

What is the estimated value?

The estimated value published in the notice is €5,200.

Who is the buyer?

ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АД (гр. София, Bulgaria); LEI 4851009OHQWGOUFCNU36.

Where and how do I submit an offer?

Offers are submitted electronically on app.eop.bg.

Is the contract divided into lots?

Yes, into 2 lots.

How are offers scored?

The economically most advantageous offer for the separate lot is determined based on the award criterion "lowest price".

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 21:01 CET.