Provision of ICT operations and development

The award procedure shall cover the selection of the most appropriate tender by the participant with whom the contract for the management of ICT will be concluded. The object of the contract is to ensure the full operation and development of ICT by the contracting authority (hereinafter referred to as ICT administration) to the extent specified in this procurement document. The complete provision of ICT management of the contracting entity and the provision of other services in connection with ICT management includes: 1. the provision of services according to Annex 2a to this procurement documentation in SLA listed in this Annex; 2. the provision of the HelpDesk service and its installation and migration or the fulfilment of existing data of the configuration database, HelpDesk must meet the parameters set out in Annex 2b to the procurement documentation; 3. the continuous updating of the operational and security documentation and the implementation of tools and methodologies supporting the process model of ICT management and evaluation of the SLA (including the provision of monthly transmission of results of the SLA performance measurements); 4. the consultation and project activity in connection with ICT management of 5. Cyber security management of Microsoft 365 Details of performance sets out the business conditions of the contracting entity.