,,Software Platform Support and Maintenance Services
At a glance
REGISTRUL AUTO ROMAN - R.A. (Bucuresti, Romania) is tendering: ,,Software Platform Support and Maintenance Services. Offers are due 3 Dec 2026, 14:00 CET. Estimated value RON 4.8m, 36-month contract, 2 lots. Bidders must show, among other things: certificates, references.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- RON 4.8m
- Estimated value
- 36 months
- Duration
- Open procedure
- Procedure
- 27 Oct 2026
- Published
- 741766-2026
- Notice number
- 1590236/2026/185IT
- Reference number
- Software maintenance and repair services (72267000)
- Main CPV
- RO321
- Place of performance (NUTS)
- 2
- Lots
- not allowed
- Variant offers
- Romanian
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Opening of offers
Deadline for offers
What the buyer wants
The services to be purchased consist of:
- operational support services for the existing software solution, in order to ensure the continuous operation of the system;
- corrective maintenance services consisting of investigation and remediation of incidents, errors or failures in the operation of the solution;
- adaptive and perfect maintenance services, consisting of adapting the system to changes in the legislative framework, technical infrastructure or operational processes, as well as optimising and refining existing functionalities to increase the efficiency and performance of the system. Adaptive and perfective maintenance services will be provided on the basis of requests for adaptation by the Contracting Authority.For each request, the Contractor will carry out an impact assessment and estimate the effort needed to adapt, which will be subject to the approval of the Contracting Authority. The total provision of 504 human days per 36 months is estimated. The number of days will be settled as they are used.The provision of support and maintenance services for the existing software platform will generate a range of operational and technological benefits for the Romanian Car Register R.A., of which the most relevant are: the maintenance of the stable and continuous operation of the IT systems used by the institution; the optimisation and modernisation of the business processes carried out at the level of the beneficiary departments;the efficiency of the IT flows and flows associated with operational activities; the adaptation of the IT system to legislative changes and new operational requirements of the institution; the use of a common IT infrastructure and a unified architecture for functional components of the system;the provision of a controlled IT system improvement, through the use of established methodologies for analysis, development and operation of the IT systems to support and development of the IT systems; the IT systems to support of the IT systems to support and optimisation of the IT systems; the IT systems to support of the IT systems to support and optimisation of the IT systems; and optimisation of the IT systems;The requirements of the specification are minimal and binding.To this end, any offer of services which deviates from the provisions of the specification or presents services with characteristics which are lower than or do not meet the requirements laid down therein shall be rejected as non-compliant. The acquisition will be completed by concluding a contract with a single economic operator for a period of 36 months.
CPV codes
- 72267000Software maintenance and repair servicesmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Default lot
- Estimated value:
- RON 4.8m
- Duration:
- 36 months
- Place (NUTS):
- RO321
- CPV:
- 72267000 · Software maintenance and repair services
Serviciile ce se doresc a fi achiziționate constau în: • servicii de suport operațional pentru soluția software existentă, în vederea asigurării funcționării continue a sistemului; • servicii de mentenanță corectivă, constând în investigarea și remedierea incidentelor, erorilor sau disfuncționalităților apărute în exploatarea soluției; • servicii de mentenanță adaptivă și perfectivă, constând în adaptarea sistemului la schimbări ale cadrului legislativ, ale infrastructurii tehnice sau ale proceselor operaționale, precum și în optimizarea și rafinarea funcționalităților existente pentru creșterea eficienței și performanței sistemului. Serviciile de mentenanță adaptivă și perfectivă vor fi prestate pe baza solicitărilor de adaptare formulate de către Autoritatea Contractantă. Pentru fiecare solicitare, Contractantul va realiza o analiză de impact și va estima efortul necesar adaptării, efort ce va fi supus aprobarii Autoritatii Contractante. Sunt estimate prestarea în total a 504 zile-om pe 36 luni. Numărul de zile va fi decontat pe măsura utilizării acestora. Prestarea serviciilor de suport și mentenanță pentru platforma software existentă va genera o serie de beneficii operaționale și tehnologice pentru Registrul Auto Român R.A., dintre care cele mai relevante sunt: menținerea funcționării stabile și continue a sistemelor informatice utilizate de instituție; optimizarea și modernizarea proceselor de business desfășurate la nivelul departamentelor beneficiare; eficientizarea fluxurilor de lucru și a fluxurilor informatice asociate activităților operaționale; adaptarea sistemului informatic la modificările legislative și la noile cerințe operaționale ale instituției; utilizarea unei infrastructuri IT&C comune și a unei arhitecturi unitare pentru componentele funcționale ale sistemului; asigurarea unui proces controlat de îmbunătățire a sistemului informatic, prin utilizarea unor metodologii consacrate de analiză, proiectare, dezvoltare și operare; orientarea sistemului informatic către susținerea și optimizarea proceselor de business ale instituției; utilizarea unor soluții deschise și interoperabile, care să permită integrarea facilă cu alte sisteme informatice ale R.A.R. R.A. sau ale partenerilor instituționali; reducerea timpilor de procesare a activităților specifice; eliminarea redundanțelor existente în procesele și sistemele informatice; valorificarea investițiilor IT existente și reducerea riscurilor tehnologice asociate exploatării sistemului; asigurarea unui nivel ridicat de calitate, disponibilitate și securitate a serviciilor informatice prestate. Cerințele din caietul de sarcini sunt minime și obligatorii. În acest sens, orice ofertă de servicii care se abate de la prevederile caietului de sarcini sau prezintă servicii cu caracteristici inferioare celor prevăzute în acesta sau care nu satisfac cerinţele impuse în acesta, va fi respinsă ca neconformă. Achiziţia se va finaliza prin încheierea unui contract cu un singur operator economic, pentru o perioadă de 36 luni.
Lot 2
- Estimated value:
- RON 4.8m
- Duration:
- 36 months
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- CertificatesCompany or personnel certificates named in the notice
- ReferencesSimilar contracts delivered before
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (3)
- Economic operators submitting the tender must prove a form of registration under the law of the country of residence showing that the economic operator is legally constituted, that he is not in any of the situations of cancellation of the constitution and that he has the professional ability to perform the activities covered by the contract. - Method of demonstrating the fulfilment of the requirement: the economic operators participating in the award procedure shall complete the Single European Procurement Document (DUAE) with information related to their own situation.
DUAE shall be submitted by the tenderer, including for the subcontractor / third party supporter, as appropriate (Articles 173 (1) and 183 of Law No 98 / 2016) in electronic format. - The supporting documents proving the fulfilment of those assumed by the completion of the DUAE shall be submitted, at the request of the contracting authority, only by the highest bidder in the ranking. - The contracting authority may request the submission of all or some of the documents indicated below at any time during the course of the award procedure, if necessary. These documents may be:
- For Romanian legal entities and authorized individuals or Romanian family associations:
- Establishing certificate issued by the Trade Registry Office of the competent territorial court, resulting in data on the registered office and the economic operator's activity.The subject-matter of the contract must have a correspondence in the CAEN code of the certificate which has been issued by the O.R.C.; the certificate shall be issued in such a way that the information contained in this document is valid / true at the date of its submission.Also, the certificate of establishment issued by the Office of the Trade Register next to the Territorial Court must contain the following information: identification data of the economic operator, shareholders / associations, management bodies, administrators, members of the Management Board, members of the Supervisory Board, participation shares, etc.
- For the P.F.A.: authorization to operate or other equivalent documents resulting from their competence to perform the activities covered by this contract.
- For foreign legal / natural persons:
- Relevant documents proving a form of registration as a natural / legal person or of registration / attestation or professional membership in accordance with the legal requirements of the country in which the economic operator is established; Article 168 of Law No 98 / 2016 shall apply. The evidentiary documents will be accompanied by a translation into Romanian by an authorized translator.
The tenderer (individual or consortium), or the supporting third party, as applicable, shall provide information regarding their similar experience.
The tenderer must demonstrate that it has successfully completed*, within the last 3 years**, the provision of similar services (technical support services and/or corrective, adaptive, or evolutionary maintenance services for applications), with a cumulative value of at least RON 4,800,000, across one or up to a maximum of 3 contracts. *) Successfully completed provision of similar services means: Services partially rendered, provided that they could have been used by the Beneficiary as an independent result, or Services accepted upon completion of the provision. **) The last 3 years are calculated in relation to the deadline for the submission of tenders, with the corresponding application of ANAP Instruction no. 2/2017 (Art. 13).
The last 3 years will be calculated in relation to the deadline for the submission of tenders established by the contracting authority in the contract notice, with the remark that the method of calculating the period will not be affected by any potential postponements of the deadline set out in the contract notice.
Thus, where the contracting authority/entity chooses to calculate the reporting period for similar experience in accordance with the provisions of Art. 13 para. (1) let. b) of ANAP Instruction no. 2/2017, but is compelled, regardless of the reasons, to postpone the deadline established for the submission of candidacies/tenders by publishing an erratum to this effect, the lower limit of the 3-year period shall be extended by the period of time corresponding to the postponement, and the requirement will be deemed fulfilled for all economic operators that submitted proof of completion of the similar experience contract within the newly resulting time interval.
NOTE: Postponing the deadline set for the submission of candidacies/tenders and thus setting a new date cannot automatically result in the rejection of a candidate/tenderer on the grounds that its similar experience falls outside the 3-year period calculated relative to the new deadline for the submission of candidacies/tenders, provided that, on the date initially set in the contract notice/simplified contract notice, it fulfilled the requirement as requested.
To fulfill the requirement, the tenderer/consortium member/supporting third party will complete the ESPD – "Selection criteria" - Section C "Technical and professional ability".
The following information must be mandatorily specified by tenderers in the ESPD: description of the similar services rendered, number and date of the contract(s) invoked as similar experience, beneficiary/beneficiaries thereof, date and number of the acceptance documents (minutes, etc.) and/or performance certificates and/or certificates/documents attesting the provision of services, as well as the share and/or activities for which it was responsible, together with their value, excluding VAT.
Prior to contract award and upon request of the Contracting Authority, the tenderer ranked first following the application of the award criterion to the admissible tenders shall submit supporting documents attesting to the fulfillment of the requirement, namely: certificates/documents issued or countersigned by an authority or by the beneficiary client and/or acceptance minutes and/or performance certificates issued by contracting authorities and/or good performance certificates showing all elements necessary to confirm fulfillment of the technical capacity requirement, specifically services rendered, completion period, and their value, etc. These documents shall also be submitted by the consortium member, should its resources have been taken into account to fulfill the requirement.
The provision of services is confirmed by submitting certificates/documents issued or countersigned by an authority or by the beneficiary client (contracts, recommendations, minutes, p…
Information on subcontractors: Where parts of the contract to be awarded will be carried out by one or more subcontractors, the tenderer shall be required to specify the part (s) of the contract which he is to subcontract.
By the deadline set for the submission of tenders, the participating economic operators shall complete the DUAE (Single European Procurement Document) attached to the award documentation duly completed by each participating entity (where appropriate, tenderer, associate tenderer, declared subcontractor) together with the Subcontracting Agreement / Agreements, in order to provide preliminary proof of the fulfilment of the abovementioned requirements. The tenderer is required, according to Article 150 (2) of H.G.
No 395 / 2016, to include in his tender the names of subcontractors and their contact details, the part (s) of the contract to be fulfilled by them and the agreement of subcontractors on these matters. In order to avoid the possibility of calculating the value of the offer, the DUAE will present the percentage of subcontracting, to be found also in the subcontracting agreement (without including the subcontracted value).
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
3 met · 1 expiring · 1 missing · 5 to check
Conditions in this notice
- Certificates named in the noticematched against the certificates in your profileIn your profile
- Referencessimilar contracts from your history matched to the conditionIn your profile
This tender's facts
- 2 lotschoose the lots you can deliver and price each oneNeeds a look
- Price — 40% of the scoreyour price against past winning bidsNeeds a look
- Technical Component Ct1 — 30% of the scoreevidence ready for this award criterionNeeds a look
- Technical Component Ct2 — 30% of the scoreevidence ready for this award criterionIn your profile
- Who wins at this buyerrecently: EVOTECH-IT, CANCOM ROMANIA — 5 different winners in the last 6 awardsNeeds a look
Typical for: Support & maintenance
- Service levels (SLA)response and fix times you can guaranteeNeeds a look
- Vendor support accessupdate rights and escalation to the manufacturerExpires before the deadline
- Support team and on-callqualified staff for the required hoursNot in your profile yet
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- The price of the offer40%
Punctajul se acorda astfel: a) Pentru cel mai scazut dintre preturi se acorda punctajul maxim alocat; b) Pentru celelalte preturi ofertate punctajul P(n) se calculeaza proportional, astfel: P(n) = (Pret minim ofertat / Pret n) x punctaj maxim alocat.
- Technical Component Ct130%
Algoritm de calcul: Algoritm de calcul: Se punctează numărul de contracte / proiecte similare la nivelul cărora expertul a desfășurat activități similare celor pentru care este propus, astfel: 1 contract / proiect (cerința minimă) se alocă 0 puncte 2 contracte / proiecte se alocă 1 punct 3-4 contracte / proiecte se alocă 3 puncte 5 contracte / proiecte sau mai multe se alocă 5 puncte Neprezentarea a minimum 1 contract / proiect conduce la respingerea ofertei ca neconformă. Documente pentru demonstrarea îndeplinirii cerințelor privind experții cheie Pentru fiecare expert-cheie propus, operatorii economici vor prezenta documentele de mai jos, astfel încât comisia de evaluare să poată verifica conformitatea ofertelor și să poată aplica algoritmul de punctare: • Curriculum Vitae, datat și semnat, cuprinzând studiile, certificările și experiența profesională relevantă; • Copii ale diplomelor de studii și, după caz, ale documentelor de absolvire a cursurilor de formare / reconversie profesională, care probează cerințele privind studiile; • Copii ale certificărilor solicitate sau ale certificărilor echivalente recunoscute la nivel național / internațional; • Documente-suport pentru experiența similară și pentru participarea în proiecte / contracte similare (de exemplu: recomandări, procese-verbale de recepție, extrase de contract, adeverințe ori alte documente echivalente emise de beneficiar), din care să reiasă rolul și responsabilitățile îndeplinite; • Declarație de dis…
- Technical Component Ct230%
Algoritm de calcul: NOTA: ÎNTRUCÂT CAMPUL DIN SEAP PERMITE UN NUMĂR LIMITAT DE CARACTERE, DESCRIERILE SUBFACTORILOR, PRECUM ȘI MODALITATEA DE PUNCTARE A ACESTORA SE REGĂSESC ÎN CAIETUL DE SARCINI AL PROCEDURII PAGINILE 30 - 33 ȘI DE ASEMENEA IN FORMULARUL 12 - PROPUNERE TEHNICA, DIN CADRUL FISERUL DE FORMULARE Subfactori: 2.1. Abordarea propusă pentru implementarea contractului 2.2. Resursele (umane şi materiale) şi realizările corespunzătoare fiecărei activităţi 2.3. Atribuţiile membrilor echipei în implementarea activităţilor contractului şi, dacă este cazul, contribuţia fiecărui membru al grupului de operatori economici, precum şi distribuirea şi interacţiunea sarcinilor şi responsabilităţilor dintre ei 2.4. Încadrarea în timp, succesiunea şi durata activităţilor propuse 2.5. Identificarea şi încadrarea în timp a punctelor de reper (jaloanelor) semnificative în execuţia contractului, inclusiv descrierea modului în care acestea vor fi reflectate în raportări, în special cele prevăzute în caietul de sarcini 2.6. Numărul de zile de muncă prevăzut pentru fiecare categorie de expert în fiecare lună pe parcursul perioadei de execuţie a contractului Punctajele pentru fiecare subfactor sunt: Foarte bine – 5 pct; Bine- 3 pct; Acceptabil - 1 pct. Modalitatea de acordare a punctajului pentru fiecare subfactor este detaliată la paginile 30 - 33 ale caietului de sarcini și de asemenea în Formularul 12 - PROPUNERE TEHNICĂ din cadrul fișerului de formulare. Va fi considerată cea mai bun…
Buyer
REGISTRUL AUTO ROMAN - R.A.
- Address
- Strada: Griviţei, nr. 391A, 010719 Bucuresti, Romania
- Region (NUTS)
- RO321
- Website
- www.rarom.ro
Register identifiers
- EU VAT
- RO1590236
- Registration no. in the notice
- RO 1590236
What this buyer bought before
18 IT contract award notices 2020–2026, €8.7m in total.
Soluție Securitate – Soluție securizare acces / trafic DNS / DDoS / SIEM / SOAR / Instana / DR Brașov + Grivița
Winner: EVOTECH-IT · 1 bid
RON 2.1m
22 Oct 2026
Subscripție Licențe Oracle
Winner: CANCOM ROMANIA · 5 bids
RON 625,995
19 Oct 2026
,,Achiziţia de servicii de voce și date mobile cu aplicație de administrare a dispozitivelor mobile în cadrul R.A.R.-R.A
Winner: VODAFONE ROMANIA · 2 bids
RON 2m
9 Dec 2025
Furnizare prin închiriere echipamente IT - LOTUL 1 – Echipamente tip server
Winner: MAGUAY COMPUTERS
RON 147,600
12 May 2025
,,Furnizare prin închiriere echipamente IT - LOTUL 8 – Tape IBM
Winner: Aegeria Business Consulting SRL
RON 444,000
1 Apr 2025
,,Furnizare prin închiriere echipamente IT - LOTUL 7 – Veeam Data Platform Foundation
Winner: Aegeria Business Consulting SRL
RON 163,000
1 Apr 2025
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.e-licitatie.ro
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in ",,Software Platform Support and Maintenance Services"?
Offers are due by 3 Dec 2026, 14:00 CET.
What is the estimated value?
The estimated value published in the notice is RON 4.8m.
Who is the buyer?
REGISTRUL AUTO ROMAN - R.A. (Bucuresti, Romania).
Where and how do I submit an offer?
Offers are submitted electronically on www.e-licitatie.ro.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
The price of the offer 40%, Technical Component Ct1 30%, Technical Component Ct2 30%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 10:13 CET.