SUBSCRIPTION MAINTENANCE AND CONSULTING FOR THE USE OF SOFTWARE PRODUCTS AT 'UMBAL-BURGAS' AD
At a glance
УНИВЕРСИТЕТСКА МНОГОПРОФИЛНА БОЛНИЦА ЗА АКТИВНО ЛЕЧЕНИЕ - БУРГАС АД (гр. Бургас, Bulgaria) is tendering: SUBSCRIPTION MAINTENANCE AND CONSULTING FOR THE USE OF SOFTWARE PRODUCTS AT 'UMBAL-BURGAS' AD. Offers are due 7 Dec 2026, 22:59 CET. Estimated value €9,550, 24-month contract, 3 lots. Bidders must show, among other things: certificates.
Already a customer? Open it in the app
Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- €9,550
- Estimated value
- 24 months
- Duration
- Open procedure
- Procedure
- 3 Nov 2026
- Published
- 763321-2026
- Notice number
- 616492
- Reference number
- Software programming and consultancy services (72200000)
- Main CPV
- BG341
- Place of performance (NUTS)
- 3
- Lots
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
Planned start of the contract
What the buyer wants
Troubleshooting any program problems related to Geocon PlanExpert's work and export module to the TRS programme, together with the necessary settings for its operation, continuous phone support and consultation, adaptation of the programming product to amendments to laws and regulations, including all new versions of the programme product for the period of operation of this contract (without a site visit).
The Contracting Party shall provide the Contracting Party with remote access to the server database for the purpose of servicing and ensuring integrity of the data during the subscription program support.
In relation to the implementation of technical support The contractor only contacts the entities authorised by the Contracting Authority Where technical support is required The contractor shall provide the Contracting Authority with a telephone for communication during the working hours of the Contracting Authority and e-mail. The contracting authority shall have the right to purchase an extended licence for the number of staff over 1050 employees. No limit on the number of jobs Maximum time limit for removing malfunctions in the database
CPV codes
- 72200000Software programming and consultancy servicesmain
Lots (3)
The contract is divided into 3 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1"Subscription maintenance of Geocon PlanExpert Light."
- Estimated value:
- €9,550
- Duration:
- 24 months
- Place (NUTS):
- BG341
- CPV:
- 72200000 · Software programming and consultancy services
Troubleshooting any program problems related to Geocon PlanExpert's work and export module to the TRS programme, together with the necessary settings for its operation, continuous phone support and consultation, adaptation of the programming product to amendments to laws and regulations, including all new versions of the programme product for the period of operation of this contract (without a site visit). The Contracting Party shall provide the Contracting Party with remote access to the server database for the purpose of servicing and ensuring integrity of the data during the subscription program support. In relation to the implementation of technical support The contractor only contacts the entities authorised by the Contracting Authority Where technical support is required The contractor shall provide the Contracting Authority with a telephone for communication during the working hours of the Contracting Authority and e-mail. The contracting authority shall have the right to purchase an extended licence for the number of staff over 1050 employees. No limit on the number of jobs Maximum time limit for removing malfunctions in the database
Lot 2"Subscription maintenance of Laboratory Information System (LIS)."
- Estimated value:
- €14,000
- Duration:
- 24 months
- Place (NUTS):
- BG341
- CPV:
- 72200000 · Software programming and consultancy services
Ползване на облачно пространство за съхранение на базата данни; Обновяване на съществуващите модули на системата; Свързване и настройка на лабораторни апарати към системата; Осигуряване на сигурност на данните чрез VPN и криптирана връзка. Минимални технически изисквания към облачното пространство: Процесорни ядра: минимум 8; Оперативна памет (RAM): минимум 8 GB; Дисково пространство за базата данни: минимум 80 GB; Архивно дисково пространство: минимум 320 GB; Сървърът трябва да бъде разположен в рамките на Европейския съюз и да отговаря на изискванията на Директива NIS2. Услуги, включени в обхвата на поръчката: Осигуряване на лицензи за работни места – минимум 9; Поддръжка и обновяване на модули с нови версии; Свързване и настройка на минимум 11 апарата; Първоначална миграция на базата данни; Инсталиране и конфигурация на VPN рутер за криптиран тунел към сървъра. Възможност за изпращане на резултати към Болнична Информационна Система Еднократно прехвърляне на базата данни на собствен сървър при желание от страна на клиента; Изисквания за сигурност: Осигуряване на криптирана връзка и сигурен VPN тунел за достъп до облачното пространство; Системата и инфраструктурата трябва да отговарят на Наредбата за минималните изисквания за мрежова и информационна сигурност; Архивиране на базата данни – минимум веднъж на 24часа. Допълнителни условия: Първоначалната база данни ще бъде разположена на Microsoft SQL Server Express Edition (до 10 GB). След достигане на този размер, доставчикът да предложи опция за надграждане до платена версия.
Lot 3"Subscription maintenance of OMEX SALARIES AND OMEX PERSONAL STAFF."
- Estimated value:
- €7,000
- Duration:
- 24 months
- Place (NUTS):
- BG341
- CPV:
- 72200000 · Software programming and consultancy services
Отстраняване на всякакви програмни проблеми по заявка на възложителя, свързани с работата на ОМЕКС ЗАПЛАТИ И ОМЕКС ЛИЧЕН СЪСТАВ и импорт от GEOCON Plan expert При необходимост Възложителят предоставя на Изпълнителя дистанционен достъп до базата данни на сървъра с цел отстраняване на проблема Във връзка с осъществяването на техническата поддръжка Изпълнителя контактува единствено и само с оторизираните от Възложителя лица Максимален срок за отстраняване на неизправности по базата данни – 24 часа.
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- CertificatesCompany or personnel certificates named in the notice
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (2)
The participant shall have experience in the performance of a minimum of 1/1/ service with subject and volume identical or similar to that of the subject-matter of the contract for the last 3 / three/ years up to the deadline of submission of the proposals. The activity shall be deemed to have been carried out where it has a document of transmission and its acceptance by the relevant contracting entity for which a circumstance, the participant should indicate in the EEDOP name, No and date of the relevant document.
In view of the above requirements, at the time of conclusion of a contract with the successful participant, the latter shall provide: 1.List of services identical to or similar to the subject-matter of the contract, with an indication of the values, dates and recipients, together with evidence demonstrating the service performed.
- The participant should have at least 1 service specialist with acquired qualifications in the field of information technology. This circumstance shall be demonstrated by an indication of a diploma number and/or an acquired certificate and an indication of the publisher.
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
3 met · 0 expiring · 1 missing · 4 to check
Conditions in this notice
- Certificates named in the noticematched against the certificates in your profileNeeds a look
This tender's facts
- 3 lotschoose the lots you can deliver and price each oneNeeds a look
- Price is the only criterionthe lowest valid bid wins — check your marginNeeds a look
- Who wins at this buyerrecently: Виваком България ЕАД, ГАМА КОНСУЛТ-КАЛИНКИН,ПРОКОПОВ И С-ИЕ СД — 2 different winners in the last 2 awardsNeeds a look
Typical for: Support & maintenance
- Service levels (SLA)response and fix times you can guaranteeIn your profile
- Vendor support accessupdate rights and escalation to the manufacturerIn your profile
- Support team and on-callqualified staff for the required hoursNot in your profile yet
- Maintenance referencessimilar maintenance contracts deliveredIn your profile
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Стойност за изпълнение на поръчката
The notice does not publish weights — see the tender documents.
Buyer
УНИВЕРСИТЕТСКА МНОГОПРОФИЛНА БОЛНИЦА ЗА АКТИВНО ЛЕЧЕНИЕ - БУРГАС АД
- Address
- ул.СТЕФАН СТАМБОЛОВ №.73, 8000 гр. Бургас, Bulgaria
- Region (NUTS)
- BG341
- Website
- www.mbalburgas.com/bg
Register identifiers
- Registration no. in the notice
- 102274111
What this buyer bought before
4 IT contract award notices 2024–2024, €205,756 in total.
ПРЕДОСТАВЯНЕ НА ЕЛЕКТРОННИ СЪОБЩИТЕЛНИ УСЛУГИ ЗА НУЖДИТЕ НА „УМБАЛ БУРГАС” АД ПО САМОСТОЯТЕЛНО ОБОСОБЕНИ ПОЗИЦИИ
Winner: Виваком България ЕАД
BGN 69,999
14 Nov 2024
Абонаментна поддръжка и консултиране при ползване на програмни продукти в “УМБАЛ – Бургас” АД”.
Winner: ГАМА КОНСУЛТ-КАЛИНКИН,ПРОКОПОВ И С-ИЕ СД +1 more contractors
BGN 231,635
19 Aug 2024
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- app.eop.bg/today/616492
- Platform
Questions & answers
What is the deadline for offers in "SUBSCRIPTION MAINTENANCE AND CONSULTING FOR THE USE OF SOFTWARE PRODUCTS AT 'UMBAL-BURGAS' AD"?
Offers are due by 7 Dec 2026, 22:59 CET.
What is the estimated value?
The estimated value published in the notice is €9,550.
Who is the buyer?
УНИВЕРСИТЕТСКА МНОГОПРОФИЛНА БОЛНИЦА ЗА АКТИВНО ЛЕЧЕНИЕ - БУРГАС АД (гр. Бургас, Bulgaria).
Where and how do I submit an offer?
Offers are submitted electronically on https://app.eop.bg/today/616492.
Is the contract divided into lots?
Yes, into 3 lots.
How are offers scored?
Стойност за изпълнение на поръчката.
Which procedure is used?
Open procedure.
Win it with SalesDots
Read the documents for you
SalesDots fetches the tender documents (or takes your upload when a platform does not allow it) and answers the two questions that matter first: what the buyer wants built, and what you must prove to take part, each with the exact quote and page.
Analyse documentsMatch it with your profile
Every certificate, reference and role is checked against your company: green when you have it, amber when it expires before the deadline, grey when it needs a look.
Check my fitPrepare your response
Turn the conditions into a bid checklist with owners and due dates, draft the questions to the buyer and keep the team on one plan.
Start a responseNever miss a change
Track the deadline, amendments and answers to clarification questions, and get similar tenders and re-tenders before they are published.
Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 3 Nov 2026, 03:23 CET.