Supply, implementation and maintenance of a customer relationship management solution with marketing automation
At a glance
EPA / Musée de l'Armée (PARIS, France) is tendering: Supply, implementation and maintenance of a customer relationship management solution with marketing automation. Offers are due 4 Dec 2026, 11:00 CET. 48-month contract.
Already a customer? Open it in the app
Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- not published
- Estimated value
- 48 months
- Duration
- Open procedure
- Procedure
- 2 Nov 2026
- Published
- 758511-2026
- Notice number
- 2026-27
- Reference number
- Customer Relation Management software development services (72212445)
- Main CPV
- FR101
- Place of performance (NUTS)
- not allowed
- Variant offers
- French
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Offers binding until (computed)computed
160 days from the deadline for offers, per the notice
What the buyer wants
The aim of the market is to supply, implement, maintain and evolve a customer relationship management solution (CRM) including advanced marketing automation, data centralization, segmentation, sales analysis, email routing, and analysis of campaign performance and contact engagement.
CPV codes
- 72212445Customer Relation Management software development servicesmain
- 48445000Customer Relation Management software package
- 79340000Advertising and marketing services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
4 met · 0 expiring · 0 missing · 3 to check
This tender's facts
- Price — 40 ptsyour price against past winning bidsNeeds a look
- Who wins at this buyerrecently: SAS GAYA, Skinsoft — 4 different winners in the last 4 awardsNeeds a look
Typical for: System implementation
- Implementation partner statuscertified for the platform being implementedNeeds a look
- Comparable implementationsreferences of similar scope and valueIn your profile
- Implementation teamproject manager and certified consultantsIn your profile
- Data migration and integrationsexperience with the buyer's current systemsIn your profile
- Training and documentationuser and administrator training in the buyer's languageIn your profile
Registers — checked automatically
- SIRENE / RCS (Kbis)company active, extract under 3 monthsVerified
- Beneficial owners (RBE)filing matches the shareholdersVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Award criteria
The full criteria and their weights, as published in the notice.
- Price40%
prix analysé au regard du montant TTC indiqué dans la décomposition du prix global et forfaitaire (DPGF) et dans le détail quantitatif estimatif (DQE).
- Quality10%
Organisation des moyens humains et la méthodologie mise en œuvre dans la conduite du projet.
- Quality15%
Compréhension des enjeux du musée de l'Armée et adéquation de la solution aux besoins et exigences fonctionnels (fonctionnalités du RCU et fonctionnalités marketing).
- Quality20%
Adéquation de la solution et moyens mis en œuvre pour répondre aux besoins de sécurité et technique (conformité RGPD ; gestion de la reprise de données ; réversibilité ; flux et interfaces (en particulier avec la billetterie)).
- Quality10%
Prestation de déploiement, de maintenance et d'assistance (mise en œuvre de la phase de recettes ; gestion de la maintenance évolutive et adaptative ; support utilisateur ; accompagnement à l'outil ; livrables).
- Quality5%
Intégration des enjeux de développement durable, critères sociaux et environnementaux.
Buyer
EPA / Musée de l'Armée
- Address
- 129 rue de grenelle, 75007 PARIS, France
- Region (NUTS)
- FR101
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- Registration no. in the notice
- 18009001100016
What this buyer bought before
5 IT contract award notices 2023–2026, €764,074 in total.
Le marché a pour objet la mise en place dun hébergement, la maintenance et le développement de lécosystème web du musée de l'Armée.
Winner: SAS GAYA
value not disclosed
12 Jun 2024
Outil de gestion des collections
Winner: Skinsoft
€156,925
8 Dec 2023
France-Paris: Internet service providers ISP
Winner: cts computers and telecommunications systems sas - magic online · 11 bids
€250,000
5 Jun 2023
France-Paris: Customer Relation Management software development services
Winner: tech'4'Team · 3 bids
€71,750
23 May 2023
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.marches-publics.gouv.fr
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Supply, implementation and maintenance of a customer relationship management solution with marketing automation"?
Offers are due by 4 Dec 2026, 11:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
EPA / Musée de l'Armée (PARIS, France).
Where and how do I submit an offer?
Offers are submitted electronically on www.marches-publics.gouv.fr.
How are offers scored?
price 40%, quality 10%, quality 15%, quality 20%, quality 10%, quality 5%.
Which procedure is used?
Open procedure.
Win it with SalesDots
Read the documents for you
SalesDots fetches the tender documents (or takes your upload when a platform does not allow it) and answers the two questions that matter first: what the buyer wants built, and what you must prove to take part, each with the exact quote and page.
Analyse documentsMatch it with your profile
Every certificate, reference and role is checked against your company: green when you have it, amber when it expires before the deadline, grey when it needs a look.
Check my fitPrepare your response
Turn the conditions into a bid checklist with owners and due dates, draft the questions to the buyer and keep the team on one plan.
Start a responseNever miss a change
Track the deadline, amendments and answers to clarification questions, and get similar tenders and re-tenders before they are published.
Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 3 Nov 2026, 21:38 CET.