Support services in the police environment in 7 lots
At a glance
Land Hessen, vertreten durch die Hessische Zentrale für Datenverarbeitung (Wiesbaden, Germany) is tendering: Support services in the police environment in 7 lots. Offers are due 6 Nov 2026, 10:00 CET. Estimated value €10.5m, 7 lots. Bidders must show, among other things: references, minimum turnover.
- 6 Nov 2026, 10:00 CET
- Deadline
- €10.5m
- Estimated value
- Open procedure
- Procedure
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- 7 Oct 2026
- Published
Translated from the official notice. The original text is the legally binding one.
What the buyer wants
The currently approx. 65,000 PC workstations are equipped with hardware from various manufacturers and, in most cases, with operating systems and office communication software from Microsoft. In addition, centrally hosted applications and services are used, such as a central email platform, portals based on SAP NetWeaver, an information portal implemented using Drupal, and a document management system. Applications are partially operated on the basis of Windows Terminal Servers. With few exceptions, products from Oracle and Microsoft are used as databases. The workstations are embedded in a standardized directory and integrated into a central Exchange system. The published state standards and the HZD standards in their currently valid versions must be bindingly applied to the workflows. These include, in particular, the operational IT service management processes standardized on the basis of ITIL. The tendered services focus on service delivery processes, namely Incident, Problem, Change, and Release Management. Embedded within this framework, the HZD—and specifically the Police Application Management division—provides technical operations for all centralized procedures of the Hessian Police. Due to the high degree of centralization, high availability of the police applications operated centrally by the HZD is of utmost importance for police operations. A large portion of the procedures serves the police in ensuring public safety and order and helps prevent harm to the life and limb of citizens and police officers. Experience in recent years has shown that the introduction of new procedures (from planning to full operational roll-out) and the implementation of major procedure updates or upgrades are carried out most effectively by a team that possesses state-of-the-art software know-how and many years of experience. This demand is also expected for the coming years in an appropriately adapted form. In addition, state-level and federal-level political requirements must increasingly be implemented and integrated. Since the required personnel needs cannot always be covered promptly with sufficient capacity and quality by internal staff, the contracting authority, the State of Hesse, represented by the HZD, intends to conclude a framework agreement with a company pursuant to Section 21 (3) VgV, under which services can be commissioned up to the full operational roll-out of new procedures within the scope of Police Application Management and associated cooperations and ministries. The so-called "POLAS application family" comprises, on the one hand, the state data storage system for police-relevant data and is made available as a browser-based online web application in 24-hour operation. On the other hand, the state data storage system is supplemented by more than 50 sub-procedures. The POLAS application family essentially serves the preventive combatting and prosecution of criminal offenses, enforcement of sentences, danger prevention, and administrative assistance. Specifically, it enables the maintenance and querying of police-relevant personal data, search/wanted, detention, alias, and identification service data, criminal record indexes, person-specific notes, case, property search, and property description data. The POLAS sub-procedure INPOL-Land is a cooperative product of the states of Hesse, Hamburg, Baden-Württemberg, and Brandenburg and is used in whole or in part in many other federal states (so-called "participating states"). The participating states have only very limited co-determination rights and do not participate in the maintenance and further development of the software. The application is highly available and is operated on a hyperconverged virtualization platform in a two-room concept. A distinction is made between production, reference, and development environments. In total, more than 18,000 users are connected to the system and access data stored in 21 Oracle databases with a data volume of approx. 6 TB. Th…
Lots (7)
Lot 1
€10.5mThe currently approx. 65,000 PC workstations are equipped with hardware from various manufacturers and, in most cases, with operating systems and office communication software from Microsoft. In addition, centrally hosted applications and services are used, such as a central email platform, portals based on SAP NetWeaver, an information portal implemented using Drupal, and a document management system. Applications are partially operated on the basis of Windows Terminal Servers. With few exceptions, products from Oracle and Microsoft are used as databases. The workstations are embedded in a standardized directory and integrated into a central Exchange system. The published state standards and the HZD standards in their currently valid versions must be bindingly applied to the workflows. These include, in particular, the operational IT service management processes standardized on the basis of ITIL. The tendered services focus on service delivery processes, namely Incident, Problem, Change, and Release Management. Embedded within this framework, the HZD—and specifically the Police Application Management division—provides technical operations for all centralized procedures of the Hessian Police. Due to the high degree of centralization, high availability of the police applications operated centrally by the HZD is of utmost importance for police operations. A large portion of the procedures serves the police in ensuring public safety and order and helps prevent harm to the life and limb of citizens and police officers. Experience in recent years has shown that the introduction of new procedures (from planning to full operational roll-out) and the implementation of major procedure updates or upgrades are carried out most effectively by a team that possesses state-of-the-art software know-how and many years of experience. This demand is also expected for the coming years in an appropriately adapted form. In addition, state-level and federal-level political requirements must increasingly be implemented and integrated. Since the required personnel needs cannot always be covered promptly with sufficient capacity and quality by internal staff, the contracting authority, the State of Hesse, represented by the HZD, intends to conclude a framework agreement with a company pursuant to Section 21 (3) VgV, under which services can be commissioned up to the full operational roll-out of new procedures within the scope of Police Application Management and associated cooperations and ministries. The so-called "POLAS application family" comprises, on the one hand, the state data storage system for police-relevant data and is made available as a browser-based online web application in 24-hour operation. On the other hand, the state data storage system is supplemented by more than 50 sub-procedures. The POLAS application family essentially serves the preventive combatting and prosecution of criminal offenses, enforcement of sentences, danger prevention, and administrative assistance. Specifically, it enables the maintenance and querying of police-relevant personal data, search/wanted, detention, alias, and identification service data, criminal record indexes, person-specific notes, case, property search, and property description data. The POLAS sub-procedure INPOL-Land is a cooperative product of the states of Hesse, Hamburg, Baden-Württemberg, and Brandenburg and is used in whole or in part in many other federal states (so-called "participating states"). The participating states have only very limited co-determination rights and do not participate in the maintenance and further development of the software. The application is highly available and is operated on a hyperconverged virtualization platform in a two-room concept. A distinction is made between production, reference, and development environments. In total, more than 18,000 users are connected to the system and access data stored in 21 Oracle databases with a data volume of approx. 6 TB. Th…
Lot 2
€6.3mLot 3
€11.4mLot 4
€3.9mLot 5
€10.6mLot 6
€9.6mLot 7
€18.2m
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Minimum turnover
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Check it against my companyShow the notice text (2)
For each lot, at least 3 suitable references from the past 3 years (reference date "expiry of the tender submission deadline") must be submitted which correspond in nature and scope to the requirements listed per lot under Section 2.3 of the tender conditions or in the respective reference form (minimum requirements). Lot 1: Nature: Support services Procedural Specialist POLAS. Scope: at least 100 person-days per reference and year. 13 questions regarding the reference activity are asked in the reference form. The questions in items 1 to 5 must be fulfilled by each reference. A reference that does not fulfill a reference activity in items 1 to 5 will not be evaluated. If more than 2 questions regarding the reference activities in items 6 to 13 are answered with "No", the reference will not be evaluated (for all requirements, see files "Referenzen_Los 1"; Section 2.3.1 of the tender conditions). Lot 2: Nature: Support services Procedural Specialist ComVor. Scope: at least 100 person-days per reference and year. Starting from consecutive number 7 of the reference form, 12 questions regarding the reference activity are asked. The questions in items 1 to 5 must be fulfilled by each reference. A reference that does not fulfill a reference activity in items 1 to 5 will not be evaluated. If more than 2 questions in items 6 to 12 are answered with "No", the reference will not be evaluated (for all requirements, see files "Referenzen_Los 2"; Section 2.3.2 of the tender conditions). Lot 3: Nature: Support services Procedural Specialist Cross-Cutting Topics. Scope: at least 100 person-days per reference and year. Starting from consecutive number 7 of the reference form, 13 questions regarding the reference activity are asked. The questions in items 1 to 5 must be fulfilled by each reference. A reference that does not fulfill one of the reference activities in items 1 to 5 will not be evaluated. If more than 2 questions regarding the reference activities in items 6 to [13] are answered with "No", the reference will not be evaluated (for all requirements, see files "Referenzen_Los 3"; Section 2.3.3 of the tender conditions). Lot 4: Nature: Support services Procedural Specialist IZEMA. Scope: at least 100 person-days per reference and year. Starting from consecutive number 7 of the reference form, 9 questions regarding the reference activity are asked. The questions in items 1 to 4 must be fulfilled by each reference. A reference that does not fulfill one of the reference activities in items 1 to 4 will not be evaluated. If more than 2 questions regarding the reference activities in items 5 to 9 are answered with "No", the reference will not be evaluated (for all requirements, see files "Referenzen_Los 4"; Section 2.3.4 of the tender conditions). Lot 5: Nature: Support services Procedural Specialist Web-based Police Applications. Scope: at least 100 person-days per reference and year. Starting from consecutive number 7 of the reference form, 14 questions regarding the reference activity are asked. The questions in items 1 to 5 must be fulfilled by each reference. A reference that does not fulfill one of the reference activities in items 1 to 5 will not be evaluated. If more than 2 questions regarding the reference activities in items 6 to 14 are answered with "No", the reference will not be evaluated (for all requirements, see files "Referenzen_Los 5"; Section 2.3.5 of the tender conditions). Lot 6: Nature: Support services Problem Manager. Scope: at least 100 person-days per reference and year. Starting from consecutive number 7 of the reference form, 16 questions regarding the reference activity are asked. The questions in items 1 to 6 must be fulfilled by each reference. A reference that does not fulfill a reference activity in items 1 to 6 will not be evaluated. If more than 2 questions regarding the reference activities in items 7 to 16 are answered with "No", the reference will not be evaluated (for all requirements, see files "Refer…
In economic and financial terms, the following is required from bidders to demonstrate their capability:
Lot 1 (POLAS): Minimum requirement: Statement of the company's total turnover with a minimum turnover of EUR 16,000,000.00 (net) per year in the last three completed financial years, depending on the date of establishment or the date on which the company commenced operations. The established minimum requirement for economic and financial standing must be fulfilled. Companies that do not meet this minimum requirement are not suitable to perform the contract and will be excluded from the procurement procedure. (File "Abfrage Mindestumsatz_Los 1")
Lot 2 (ComVor): Minimum requirement: Statement of the company's total turnover with a minimum turnover of EUR 9,500,000.00 (net) per year in the last three completed financial years, depending on the date of establishment or the date on which the company commenced operations. The established minimum requirement for economic and financial standing must be fulfilled. Companies that do not meet this minimum requirement are not suitable to perform the contract and will be excluded from the procurement procedure. (File "Abfrage Mindestumsatz_Los 2")
Lot 3 (Cross-cutting topics): Minimum requirement: Statement of the company's total turnover with a minimum turnover of EUR 17,000,000.00 (net) per year in the last three completed financial years, depending on the date of establishment or the date on which the company commenced operations. The established minimum requirement for economic and financial standing must be fulfilled. Companies that do not meet this minimum requirement are not suitable to perform the contract and will be excluded from the procurement procedure. (File "Abfrage Mindestumsatz_Los 3")
Lot 4 (IZEMA): Minimum requirement: Statement of the company's total turnover with a minimum turnover of EUR 6,000,000.00 (net) per year in the last three completed financial years, depending on the date of establishment or the date on which the company commenced operations. The established minimum requirement for economic and financial standing must be fulfilled. Companies that do not meet this minimum requirement are not suitable to perform the contract and will be excluded from the procurement procedure. (File "Abfrage Mindestumsatz_Los 4")
Lot 5 (Web-based police applications): Minimum requirement: Statement of the company's total turnover with a minimum turnover of EUR 16,000,000.00 (net) per year in the last three completed financial years, depending on the date of establishment or the date on which the company commenced operations. The established minimum requirement for economic and financial standing must be fulfilled. Companies that do not meet this minimum requirement are not suitable to perform the contract and will be excluded from the procurement procedure. (File "Abfrage Mindestumsatz_Los 5")
Lot 6 (Problem Management): Minimum requirement: Statement of the company's total turnover with a minimum turnover of EUR 15,000,000.00 (net) per year in the last three completed financial years, depending on the date of establishment or the date on which the company commenced operations. The established minimum requirement for economic and financial standing must be fulfilled. Companies that do not meet this minimum requirement are not suitable to perform the contract and will be excluded from the procurement procedure. (File "Abfrage Mindestumsatz_Los 6")
Lot 7 (EAS): Minimum requirement: Statement of the company's total turnover with a minimum turnover of EUR 30,000,000.00 (net) per year in the last three completed financial years, depending on the date of establishment or the date on which the company commenced operations. (File "Abfrage Mindestumsatz_Los 7")
The established minimum requirement for economic and financial standing per lot must be fulfilled. Companies that do not meet this minimum requirement are not suitable to perform the contract and will be excluded from…
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