support services to the User Care Centre (CAU), maintenance of the job and marketing system of the City of Palma
At a glance
Junta de Gobierno del Ayuntamiento de Palma de Mallorca (Palma de Mallorca, Spain) is tendering: support services to the User Care Centre (CAU), maintenance of the job and marketing system of the City of Palma. Offers are due 6 Oct 2026, 23:59 CEST. 2 lots. Bidders must show, among other things: references, minimum turnover.
- 6 Oct 2026, 23:59 CEST
- Deadline
- Open procedure
- Procedure
- System maintenance services (50324100)
- Main CPV
- 8 Sept 2026
- Published
Translated from the official notice. The original text is the legally binding one.
What the buyer wants
The purpose of the contract is to provide the full support service to the User Care Centre (CAU), which is a unique and non-technical and operational functional unit, by jointly integrating the processes of care, support, incident management, technical coordination and compliance with the Service Level Agreements (ANS).
Lots (2)
Lot 1support services to the User Care Centre (CAU), maintenance of the job and marketing system of the City of Palma
48 monthsThe purpose of the contract is to provide the full support service to the User Care Centre (CAU), which is a unique and non-technical and operational functional unit, by jointly integrating the processes of care, support, incident management, technical coordination and compliance with the Service Level Agreements (ANS).
Lot 2
Can you bid? Your readiness check
These are the conditions this notice asks bidders to prove. In SalesDots each one is checked against your company profile: certificates with their validity dates, delivered references and your people.
- In your profile
References
Similar contracts delivered before
- In your profile
Minimum turnover
Minimum annual turnover or financial standing
Detected automatically in the published notice. Always confirm against the tender documents.
Check it against my companyShow the notice text (2)
Annual business figure
Work done
How offers are scored
- Oferta económica.35%
- Oferta técnica.40%
- Memoria técnica.25%
What this buyer bought before
Recent IT contracts awarded by the same buyer, from published award notices.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform.