Tender for Agreement on outsourcing of IT infrastructure and Services
At a glance
DSB (Taastrup, Denmark) is tendering: Tender for Agreement on outsourcing of IT infrastructure and Services. Offers are due 3 Dec 2026, 09:00 CET. Estimated value DKK 900m, 120-month contract, 2 lots. Bidders must show, among other things: ISO 27001, ISO 9001, references, minimum turnover, bid deposit.
Key facts
- Deadline
- DKK 900m
- Estimated value
- 120 months
- Duration
- Negotiated with call
- Procedure
- 4 Nov 2026
- Published
- 767356-2026
- Notice number
- 1
- Reference number
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- DNK
- Place of performance (NUTS)
- 2
- Lots
- not allowed
- Variant offers
- English
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Planned start of the contract
What the buyer wants
DSB aims to achieve the following objectives through the Agreement to be awarded under this tender, as further detailed in the Agreement: Overall objectives
- Support DSB-wide digitalisation
- Ensure operational resilience, robust train operations, and digital sovereignty Sourcing-specific objectives
- Commercial agility and flexibility
- High stability in IT platforms
- Pace of delivery
- Continuous improvements
- Information security and compliance
- Market-conform prices
- Transparency and control Transition objective
- Stable and timely transition The main services of the Agreement comprise transition and transformation including the transfer of existing services from the incumbent suppliers and the execution of predefined projects and other projects, and services as mentioned below. The supplier will have end-to-end responsibility for completing the transition and any transformation projects and for performing the services mentioned below. The primary services and deliverables under this Agreement include the following six (6) service towers:
- Cross functional services comprise the services, which apply to all service towers under the agreement, such as ITIL processes, Financial management, Intelligent & Autonomous Operations, Continuous improvement and Information Security services with SOC and SIEM
- Cloud Engineering Services provide DSB with access to cloud expertise and specialists that can support DSB with advisory and optimisation activities and cloud-related contributions to tasks and projects;
- Data Centre and Cloud Operation Services comprise a number of infrastructure services related to Data Centre infrastructure and facilities, and Cloud Operation Services comprise the operation in relation to cloud infrastructure delivered by DSB's third-party cloud service provider enabling DSB e.g. to deploy applications onto DSB's cloud environment;
- SAP Services comprise the provision of a dedicated SAP S/4 HANA infrastructure platform provisioned as Platform-as-a-Service (PaaS); and a number of SAP Basis services for DSB’s SAP S/4 HANA;
- Network Services comprise the support of the network on and between DSB's locations and WAN connections to Supplier's data centres and relevant third party supplier's service locations (e.g. a hyperscaler capacity provider), including configuration and administration of the network on DSB's locations (except for handling of physical equipment and cabling on DSB premises); and
- End User Computing Services comprise the backend services such as software packaging and distribution, and deliver the infrastructure for the print service solution (“follow me-print”) including performing E2E-coordination with DSB´s third party supplier for printers. All further described in the tender documents.
CPV codes
- 72000000IT services: consulting, software development, Internet and supportmain
- 72260000Software-related services
- 72300000Data services
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Tender for Agreement on outsourcing of IT infrastructure and Services
- Estimated value:
- DKK 900m
- Duration:
- 120 months
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
DSB aims to achieve the following objectives through the Agreement to be awarded under this tender, as further detailed in the Agreement: Overall objectives 1) Support DSB-wide digitalisation 2) Ensure operational resilience, robust train operations, and digital sovereignty Sourcing-specific objectives 3) Commercial agility and flexibility 4) High stability in IT platforms 5) Pace of delivery 6) Continuous improvements 7) Information security and compliance 8) Market-conform prices 9) Transparency and control Transition objective 10) Stable and timely transition The main services of the Agreement comprise transition and transformation including the transfer of existing services from the incumbent suppliers and the execution of predefined projects and other projects, and services as mentioned below. The supplier will have end-to-end responsibility for completing the transition and any transformation projects and for performing the services mentioned below. The primary services and deliverables under this Agreement include the following six (6) service towers: 1) Cross functional services comprise the services, which apply to all service towers under the agreement, such as ITIL processes, Financial management, Intelligent & Autonomous Operations, Continuous improvement and Information Security services with SOC and SIEM 2) Cloud Engineering Services provide DSB with access to cloud expertise and specialists that can support DSB with advisory and optimisation activities and cloud-related contributions to tasks and projects; 3) Data Centre and Cloud Operation Services comprise a number of infrastructure services related to Data Centre infrastructure and facilities, and Cloud Operation Services comprise the operation in relation to cloud infrastructure delivered by DSB's third-party cloud service provider enabling DSB e.g. to deploy applications onto DSB's cloud environment; 4) SAP Services comprise the provision of a dedicated SAP S/4 HANA infrastructure platform provisioned as Platform-as-a-Service (PaaS); and a number of SAP Basis services for DSB’s SAP S/4 HANA; 5) Network Services comprise the support of the network on and between DSB's locations and WAN connections to Supplier's data centres and relevant third party supplier's service locations (e.g. a hyperscaler capacity provider), including configuration and administration of the network on DSB's locations (except for handling of physical equipment and cabling on DSB premises); and 6) End User Computing Services comprise the backend services such as software packaging and distribution, and deliver the infrastructure for the print service solution (“follow me-print”) including performing E2E-coordination with DSB´s third party supplier for printers. All further described in the tender documents.
Lot 2
- Estimated value:
- DKK 900m
- Duration:
- 120 months
DSB aims to achieve the following objectives through the Agreement to be awarded under this tender, as further detailed in the Agreement: Overall objectives 1) Support DSB-wide digitalisation 2) Ensure operational resilience, robust train operations, and digital sovereignty Sourcing-specific objectives 3) Commercial agility and flexibility 4) High stability in IT platforms 5) Pace of delivery 6) Continuous improvements 7) Information security and compliance 8) Market-conform prices 9) Transparency and control Transition objective 10) Stable and timely transition The main services of the Agreement comprise transition and transformation including the transfer of existing services from the incumbent suppliers and the execution of predefined projects and other projects, and services as mentioned below. The supplier will have end-to-end responsibility for completing the transition and any transformation projects and for performing the services mentioned below. The primary services and deliverables under this Agreement include the following six (6) service towers: 1) Cross functional services comprise the services, which apply to all service towers under the agreement, such as ITIL processes, Financial management, Intelligent & Autonomous Operations, Continuous improvement and Information Security services with SOC and SIEM 2) Cloud Engineering Services provide DSB with access to cloud expertise and specialists that can support DSB with advisory and optimisation activities and cloud-related contributions to tasks and projects; 3) Data Centre and Cloud Operation Services comprise a number of infrastructure services related to Data Centre infrastructure and facilities, and Cloud Operation Services comprise the operation in relation to cloud infrastructure delivered by DSB's third-party cloud service provider enabling DSB e.g. to deploy applications onto DSB's cloud environment; 4) SAP Services comprise the provision of a dedicated SAP S/4 HANA infrastructure platform provisioned as Platform-as-a-Service (PaaS); and a number of SAP Basis services for DSB’s SAP S/4 HANA; 5) Network Services comprise the support of the network on and between DSB's locations and WAN connections to Supplier's data centres and relevant third party supplier's service locations (e.g. a hyperscaler capacity provider), including configuration and administration of the network on DSB's locations (except for handling of physical equipment and cabling on DSB premises); and 6) End User Computing Services comprise the backend services such as software packaging and distribution, and deliver the infrastructure for the print service solution (“follow me-print”) including performing E2E-coordination with DSB´s third party supplier for printers. All further described in the tender documents.
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- CertificatesISO 27001 · ISO 9001
- ReferencesSimilar contracts delivered before
- Minimum turnoverMinimum annual turnover or financial standing
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (5)
The applicant must submit the European Single Procurement Document (hereinafter referred to as ESPD) specifying the following information:
The applicant's solvency ratio for the three most recent available financial years.
If the applicant is a group of operators (e.g. a consortium), the information must be provided for each entity participating. If the applicant relies on the financial and economic capacity of other entities (e.g., a parent company, sister company, or subcontractor), the information must also be provided for these entities.
The ESPD serves as preliminary evidence that the applicant/tenderer fulfils the minimum suitability requirements concerning economic and financial capacity.
Before the award decision, the tenderer to whom DSB intends to award the Agreement must provide documentation proving the accuracy of the information in the ESPD.
When requested by DSB, the following documentation for economic and financial capacity must be submitted:
A declaration of the applicant’s solvency ratio, calculated as (total equity/total assets) x 100 per year, or an excerpt thereof from the most recent three available annual reports/financial statements, depending on when the applicant was established. DSB also refers to the documentation forms specified in Section 154, subsection 1, no. 2, and subsection 2 of the Danish Public Procurement Act.
As a minimum requirement, an average solvency ratio of at least 20.0% over the last three most recent available financial years is required. The solvency ratio is calculated as (total equity/total assets) x 100 = solvency ratio over the last three most recent available financial years.
If the applicant relies on the capacity of other entities, the solvency ratio is calculated as the combined equity of the applicant and these other entities in relation to their combined assets, expressed as a percentage and averaged over the last three most recent available financial years.
In the case of a group of operators (e.g. a consortium), the solvency ratio is calculated as the combined equity of the companies in relation to their combined assets, expressed as a percentage and averaged over the last three most recent available financial years.
The information must be stated in ESPD section IV.B "Financial ratios." The applicant is requested to clearly indicate "solvency ratio" in the response.
The applicant must submit the European Single Procurement Document (hereinafter referred to as ESPD) specifying the following information:
The applicant's EBIT margin for the three most recent available financial years.
If the applicant is a group of operators (e.g. a consortium), the information must be provided for each entity participating. If the applicant relies on the financial and economic capacity of other entities (e.g., a parent company, sister company, or subcontractor), the information must also be provided for these entities.
The ESPD serves as preliminary evidence that the applicant fulfils the minimum suitability requirements concerning economic and financial capacity.
Before the award decision, the tenderer to whom DSB intends to award the Agreement must provide documentation proving the accuracy of the information in the ESPD.
When requested by DSB, the following documentation for economic and financial capacity must be submitted:
A declaration of the applicant’s EBIT margin, calculated as (EBIT/Turnover) * 100 per year, or an excerpt thereof from the three most recent available annual reports/financial statements, depending on when the applicant was established or commenced operations, if figures for this turnover are available. DSB also refers to the documentation forms specified in Section 154, subsection 1, no. 2, and subsection 2 of the Danish Public Procurement Act.
As a minimum requirement, an average EBIT margin, calculated as (EBIT/Turnover) * 100, of at least 2,0% over the last three most recent available financial years is required. The average EBIT margin is calculated as the average of the EBIT margins for the last three most recent available financial years.
If the applicant relies on the capacity of other entities, the EBIT margin is calculated as the combined EBIT of the applicant and these other entities in relation to their combined turnover, expressed as a percentage and averaged over the last three most recent available financial years.
In the case of a group of operators (e.g. a consortium), the EBIT margin is calculated in a similar manner, i.e., the consortium's combined EBIT in relation to their combined turnover, expressed as a percentage and averaged over the last three most recent available financial years.
The information must be stated in ESPD section IV.B "Financial ratios." The applicant is requested to clearly indicate "EBIT margin" in the response.
The applicant must submit the European Single Procurement Document (hereinafter referred to as ESPD) specifying the following information:
The applicant's average annual turnover within the three most recent available financial years.
If the applicant is a group of operators (e.g. a consortium), the information must be provided for each entity participating. If the applicant relies on the financial and economic capacity of other entities (e.g., a parent company, sister company, or subcontractor), the information must also be provided for these entities.
The ESPD serves as preliminary evidence that the applicant/tenderer fulfils the minimum suitability requirements concerning economic and financial capacity.
Before the award decision, the tenderer to whom DSB intends to award the Agreement must provide documentation proving the accuracy of the information in the ESPD.
When requested by DSB, the following documentation for economic and financial capacity must be submitted:
A declaration of the applicant's average turnover or an excerpt thereof from the three most recent available annual reports/financial statements, depending on when the applicant was established or commenced operations, if figures for this turnover are available. DSB also refers to the documentation forms specified in Section 154, subsection 1, no. 2, and subsection 2 of the Danish Public Procurement Act.
As a minimum requirement, an average annual turnover of at least DKK 700.000.000 within the last three most recent available financial years is required. If the applicant relies on the capacity of other entities, the turnover is calculated as the combined turnover of the applicant and these other entities for each of the last three most recent available financial years. In the case of a group of operators (e.g. a consortium) the turnover is calculated as the combined turnover of the companies for each of the last three most recent available financial years.
The information must be stated in ESPD section IV.B "Total annual turnover."
The applicant must submit the European Single Procurement Document (hereinafter referred to as ESPD) specifying the following information:
- The applicant must confirm that the applicant has an information security management system compliant to the requirements in ISO 27001 or equivalent.
- The applicant must confirm that the applicant has a Quality Management System compliant to the requirements in ISO 9001:2015 or equivalent.
The ESPD serves as preliminary evidence that the applicant/tenderer fulfils the minimum suitability requirements.
Before the award decision, the tenderer to whom DSB intends to award the Agreement must provide documentation proving the accuracy of the information in the ESPD.
When requested by DSB, the following documentation must be submitted:
Certificates from independent bodies or other appropriate documentation. DSB also refers to the documentation forms specified in Section 157 of the Danish Public Procurement Act.
It is a minimum requirement that the applicant must be compliant to
- the requirements in ISO 27001 or equivalent, and
- the requirements in ISO 9001:2015 or equivalent.
The information must be stated in ESPD section IV.D.
The applicant must submit the European Single Procurement Document (hereinafter referred to as ESPD) specifying the following information:
The applicant must submit references detailing their most significant experience with similar tasks, as specified in the ESPD, section IV.C.
The following information concerning the reference descriptions should be provided in Section IV.C:
A list of up to five (5) references concerning the most significant comparable transitions and services, see Section 2.1, that the applicant has carried out in the last five (5) years before the expiry of the application deadline
Each reference should include the following information:
A) Recipient of the work/service / the customer: a description of the type and size of the customer, the products and services that the customer provides and name of the country(*ies) in which the services to the customer were delivered. The reference should also include the name of the customer.
B) A description of the transition and services performed and whether the services were delivered onshore, and/or nearshore and/or offshore. The delivery description should include a clear description of the comparability with the transition and services set out in section 2.1.
C) Whether the assignment was carried out in collaboration with other companies, and if so, the applicant’s role(s) and setup in the performance of the delivery, including use of sub-suppliers to provide the full transition and services.
D) Timing and duration of the assignment (if the assignment is ongoing, only the portion of services already performed at the time of application will be considered in the evaluation of the reference. When specifying the delivery date, the applicant must indicate the start and end dates of the delivery. If this is not possible, e.g., because the tasks are performed continuously under a framework agreement, the applicant must describe how the date is specified in the description of the delivery).
DSB requests that applicants limit the description of each reference to a maximum of 7,200 characters, including spaces. If the reference description exceeds 7200 characters, DSB will disregard the part exceeding this character limit, and that part will therefore not be included in the evaluation.
References must not contain links or similar references. References must not contain links or similar references. If a reference contains links or similar references, DSB will disregard such content, and it will not be included in the evaluation of the reference.
No more than 5 references may be stated, irrespective of whether the applicant is a single supplier, whether the candidate relies on the technical capacity of other entities, or whether the candidate is a group of operators (e.g. a consortium). If more than the maximum allowed number of references are included in the application, DSB will only evaluate the first references listed in the submitted ESPD.
If the applicant is a group of operators (e.g. a consortium) or relies on the capacity of other entities, DSB will consider the first reference in each submitted ESPD, then the second reference from each ESPD, and so on (Round Robin). If a reference does not meet the above requirements, it will still count as one of the first five references.
If the applicant relies on the capacity of other entities, as stated above, the applicant will be required to submit a letter of support.
Regarding documentation of technical and professional capacity, the applicant must submit the following: The reference list included in the ESPD is considered by DSB as the final documentation of the applicant's references. No additional documentation for references will be required from the applicant. However, DSB reserves the right to contact the candidate or the customer stated in the reference for confirmation of the information stated in the reference, including the dates of the reference indicated.
DSB will select three (3) applicants. If a…
Bid bond & performance security
What the notice says about securities
DSB requires the following financial guarantees:
- On-demand guarantee from Supplier's parent company, and
- On-demand financial bank guarantee. However, the requirement for a 1) On-demand guarantee from Supplier's parent company does not apply if
- the tenderer is itself the parent company of its group and as such does not have a parent company to provide such guarantee, or
- the tenderer, as part of its tender, relies on the economic and financial capacities of its parent company and submits a declaration of support.
The guarantees are further described in the Agreement.
Options, renewals, framework
- Renewals: up to 2 times
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
7 met · 0 expiring · 0 missing · 5 to check
Conditions in this notice
- ISO 27001certificate in your profile, valid on the bid dateIn your profile
- ISO 9001certificate in your profile, valid on the bid dateIn your profile
- Referencessimilar contracts from your history matched to the conditionIn your profile
- Minimum turnoverturnover from your financial statements against the thresholdIn your profile
This tender's facts
- Bid depositamount in the tender documents — arrange it before the deadlineNeeds a look
- 2 lotschoose the lots you can deliver and price each oneNeeds a look
- Quality of Service — 40% of the scoreevidence ready for this award criterionNeeds a look
- Price — 35% of the scoreyour price against past winning bidsNeeds a look
- Quality of Transition and Transformation — 25% of the scoreevidence ready for this award criterionIn your profile
- Who wins at this buyerrecently: Hitachi Rail Denmark A/S, Luminator Technology Group — 6 different winners in the last 6 awardsNeeds a look
Typical for: Managed services
- Service levels (SLA)availability, response and penalty terms you can meetIn your profile
- Service and data locationwhere the service runs and where data is keptIn your profile
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Price35%
The sub-criterion Price is evaluated based on a technical evaluation price, which is calculated as specified in the Tender specifications.
- Quality of Transition and Transformation25%
The sub-criterion Quality of Transition and Transformation includes sub-sub-criteria with weightings as outlined in the Tender specifications.
- Quality of Service40%
The sub-criterion Quality of Service includes sub-sub-criteria with weightings as outlined in the Tender specifications.
Buyer
DSB
- Address
- Telegade 2, 2630 Taastrup, Denmark
Register identifiers
- LEI
- 549300N1UM8EN53DYX14
- Registration no. in the notice
- 25 05 00 53
What this buyer bought before
25 IT contract award notices 2019–2026, €646.7m in total.
Design, Build, Maintenance and Operation of the Supporting Systems (SuSy) including Equipment for S-Network (Future S-trains)
Winner: Hitachi Rail Denmark A/S
€524.6m
29 Sept 2026
Passenger Information System - S-train fleet
Winner: Luminator Technology Group
DKK 10.1m
26 Mar 2026
Tender for onshore IT resource partner
Winner: emagine Consulting A/S · 5 bids
DKK 1bnFramework agreement — maximum value
7 Oct 2025
mimi/Udbud af salgsmodellering/2024
Winner: Omnicom Media Group A/S · 3 bids
DKK 16m
13 Jun 2025
Support og vedligehold af eksisterende Oracle-licenser
Winner: Oracle Danmark ApS · 1 bid
DKK 20m
30 Sept 2024
Contract for a SaaS Solution of an Inventory Management Solution
Winner: Sqills Products BV · 2 bids
DKK 516m
6 Aug 2024
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- eu.eu-supply.com
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Tender for Agreement on outsourcing of IT infrastructure and Services"?
Offers are due by 3 Dec 2026, 09:00 CET.
What is the estimated value?
The estimated value published in the notice is DKK 900m.
Who is the buyer?
DSB (Taastrup, Denmark); LEI 549300N1UM8EN53DYX14.
Where and how do I submit an offer?
Offers are submitted electronically on eu.eu-supply.com.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
Price 35%, Quality of Transition and Transformation 25%, Quality of Service 40%.
Which procedure is used?
Negotiated with call.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 5 Nov 2026, 10:17 CET.