Managed servicesTEDPolski

Basic IT services

Kaiku24 OyLappeenranta, FinlandNotice 733642-2026 · Reference number: 629602

At a glance

Kaiku24 Oy (Lappeenranta, Finland) is tendering: Basic IT services. Offers are due 27 Nov 2026, 11:00 CET. Estimated value €3.2m, 2 lots.

Analyse this tender in SalesDotsOfficial noticeTender documents

Translated from the official notice. The original text is the legally binding one.

Key facts

Deadline
€3.2m
Estimated value
Open procedure
Procedure
23 Oct 2026
Published
733642-2026
Notice number
629602
Reference number
IT services: consulting, software development, Internet and support (72000000)
Main CPV
2
Lots
Finnish
Language of offers

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for questions

  3. Deadline for offers

  4. Planned start of the contract

What the buyer wants

The aim of the acquisition is to provide basic information technology services in Kaikuku24, the content of which can be structured into the following top-level components: end-user support and terminal equipment environment services, server platform operating and capacity services, telecommunications services, service deployment project and expert services complementary to basic telecommunications services.

End-user support and terminal equipment environment services, server platform operating and capacity services and communication services are continuous service components. The Transition / Transformation project is a one-time project service at the beginning of the contract and expert services are used according to the customer's needs during the contract period, if necessary.

In addition to the above, the acquisition includes the SOC service and Azure capacity management and development services in the reporting environment. Subtenders shall not be accepted in the procurement procedure. This acquisition does not include the following upper-level destinations and services: mobile phone subscriptions, traditional telecommunications network services, Microsoft licensing acquisition. On the basis of the competition, one supplier and one alternate supplier are selected.

This Agreement shall enter into force on the date of signature and shall remain in force for an indefinite period. The contract shall be concluded with a replacement supplier if no contract is reached with the main supplier or the contract concluded is terminated prematurely. The selected alternate supplier undertakes to provide the service in accordance with the terms and conditions of the call for tenders during the contract period. A more detailed description of the object of the acquisition in Annex 1.

CPV codes

  • 72000000IT services: consulting, software development, Internet and supportmain

Lots (2)

The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1Basic IT services

    Estimated value:
    €3.2m
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    The aim of the acquisition is to provide basic information technology services in Kaikuku24, the content of which can be structured into the following top-level components: end-user support and terminal equipment environment services, server platform operating and capacity services, telecommunications services, service deployment project and expert services complementary to basic telecommunications services. End-user support and terminal equipment environment services, server platform operating and capacity services and communication services are continuous service components. The Transition / Transformation project is a one-time project service at the beginning of the contract and expert services are used according to the customer's needs during the contract period, if necessary. In addition to the above, the acquisition includes the SOC service and Azure capacity management and development services in the reporting environment. Subtenders shall not be accepted in the procurement procedure. This acquisition does not include the following upper-level destinations and services: mobile phone subscriptions, traditional telecommunications network services, Microsoft licensing acquisition. On the basis of the competition, one supplier and one alternate supplier are selected. This Agreement shall enter into force on the date of signature and shall remain in force for an indefinite period. The contract shall be concluded with a replacement supplier if no contract is reached with the main supplier or the contract concluded is terminated prematurely. The selected alternate supplier undertakes to provide the service in accordance with the terms and conditions of the call for tenders during the contract period. A more detailed description of the object of the acquisition in Annex 1.

  2. Lot 2

    Estimated value:
    €3.2m

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.

EXAMPLE — not a result for your companyCan you bid? Your readiness check

This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.

5 met · 1 expiring · 0 missing · 3 to check

This tender's facts

  • 2 lotschoose the lots you can deliver and price each oneNeeds a look
  • Price — 50 ptsyour price against past winning bidsNeeds a look
  • Requirement points — 20 ptsevidence ready for this award criterionIn your profile
  • Customer satisfaction assessment — 15 ptsevidence ready for this award criterionIn your profile

Typical for: Managed services

  • Service levels (SLA)availability, response and penalty terms you can meetNeeds a look
  • Information securityISO/IEC 27001 or equivalent controlsExpires before the deadline
  • Service and data locationwhere the service runs and where data is keptIn your profile
  • Business continuitybackups, disaster recovery and an exit planIn your profile
  • Operations teamqualified staff for the required service hoursIn your profile

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified
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Award criteria

The full criteria and their weights, as published in the notice.

For all lots

  • Reference price50%

    Vertailukriteerinä on tarjoajan Liitteeseen 6 antamien yksikköhintojen perusteella automaattisesti laskettu Vertailuhinta (Tarjouspyynnön liitteen 6, Hintalomake välilehdellä ’I-Kokonaisvertailuhinta”, kohta Kokonaisvertailuhinta) Liitteen 7 luvussa 4.4 kuvatulla tavalla.

  • Requirement points20%

    Vertailukriteerinä ovat tarjoajan Liite 5 Vaatimuslomakkeeseen antamat V2- ja V3-vaatimuksiin antamat vastaukset Liitteen 7 luvussa 4.5.1 kuvatulla tavalla.

  • Project plan15%

    Vertailukriteerinä ovat tarjoajan tarjoukseensa liittämä käyttöönottoprojektin Projektisuunnitelmasta saamat Liitteen 7 luvussa 4.5.2 kuvatulla tavalla.

  • Customer satisfaction assessment15%

    Vertailukriteerinä ovat tarjouspyynnönmukaisen tarjouksen jättäneen tarjoajan asiakastyytyväisyysarvioinnista saamat pisteet luvussa 4.5.3 ja liitteessä 7.1, Asiakastyytyväisyysarvioinnin läpivienti kuvatulla tavalla.

Buyer

Kaiku24 Oy

Address
Väinö Valveen katu 4, 53900 Lappeenranta, Finland

Register identifiers

Registration no. in the notice
3192900-7

What this buyer bought before

Recent IT contracts awarded by the same buyer, from published award notices.

No earlier IT award by this buyer is published yet.

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

tarjouspalvelu.fi
Platform
yes
Electronic submission
no
Electronic auction
Go to the platformOfficial notice

Questions & answers

What is the deadline for offers in "Basic IT services"?

Offers are due by 27 Nov 2026, 11:00 CET.

What is the estimated value?

The estimated value published in the notice is €3.2m.

Who is the buyer?

Kaiku24 Oy (Lappeenranta, Finland).

Where and how do I submit an offer?

Offers are submitted electronically on tarjouspalvelu.fi.

Is the contract divided into lots?

Yes, into 2 lots.

How are offers scored?

Reference price 50%, Requirement points 20%, Project plan 15%, Customer satisfaction assessment 15%.

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 24 Oct 2026, 03:47 CEST.