CRM system support for customer relationship management
At a glance
Göteborgs Stad, Intraservice (Göteborg, Sweden) is tendering: CRM system support for customer relationship management. Offers are due 13 Nov 2026, 23:59 CET. 2 lots.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- Negotiated with call
- Procedure
- 20 Oct 2026
- Published
- 725706-2026
- Notice number
- INT-2026-00441
- Reference number
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- 2
- Lots
- Swedish
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for questions
Deadline for offers
Planned start of the contract
What the buyer wants
Information issues
CPV codes
- 72000000IT services: consulting, software development, Internet and supportmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Information issues
- Estimated value:
- not published
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
Lot 2Kvalificeringskrav
- Estimated value:
- SEK 8m
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
Enl UHD.
Original language: Swedish
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Options, renewals, framework
- Renewals: up to 4 times
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 2 to check
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
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Buyer
Göteborgs Stad, Intraservice
- Address
- Rosenlundsgatan 4, 403 31 Göteborg, Sweden
Register identifiers
- Registration no. in the notice
- 2120001355
What this buyer bought before
61 IT contract award notices 2019–2026, €623.3m in total.
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30 Apr 2026
Servicearbeten och mindre entreprenader - Datanät
Winner: At Installation AB +5 more contractors · 7 bids
SEK 28mFramework agreement — maximum value
29 Apr 2026
Inköpsanalyssystem 2026
Winner: Bubobubo AB +5 more contractors · 6 bids
SEK 3.2m
19 Jan 2026
Kommunövergripande IT-stöd för hållbarhetsrapportering
Winner: Position Green AB +1 more contractors · 2 bids
SEK 9m
9 Dec 2025
Kommungemensamt IT-Stöd för schema och bemanning
Winner: RLDatix AB +1 more contractors · 2 bids
SEK 73.7m
28 Nov 2025
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- tendsign.com
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "CRM system support for customer relationship management"?
Offers are due by 13 Nov 2026, 23:59 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Göteborgs Stad, Intraservice (Göteborg, Sweden).
Where and how do I submit an offer?
Offers are submitted electronically on tendsign.com.
Is the contract divided into lots?
Yes, into 2 lots.
Which procedure is used?
Negotiated with call.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 13:28 CET.