System implementationTEDPolski

Procurement of an electronic appointment booking system for social and health services

Itä-Uudenmaan hyvinvointialuePorvoo, FinlandNotice 765911-2026 · Reference number: IUHVADno-2026-1658

At a glance

Itä-Uudenmaan hyvinvointialue (Porvoo, Finland) is tendering: Procurement of an electronic appointment booking system for social and health services. Offers are due 3 Dec 2026, 08:00 CET. Estimated value €600,000, 30-month contract, 2 lots.

Official noticeTender documents

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Translated from the official notice. The original text is the legally binding one.

Key facts

Deadline
€600,000
Estimated value
30 months
Duration
Open procedure
Procedure
4 Nov 2026
Published
765911-2026
Notice number
IUHVADno-2026-1658
Reference number
Software implementation services (72263000)
Main CPV
2
Lots
not allowed
Variant offers
Finnish
Language of offers

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for questions

  3. Deadline for offers

  4. Opening of offers

  5. Planned start of the contract

  6. Planned end of the contract

What the buyer wants

The acquisition is aimed at an electronic local time reservation software service (later Software Service). The software service allows users of the service, in line with national developments, to reserve, cancel, transfer and confirm periods, as well as to review the designated times (including on behalf of-service). The services covered by the timeshare system will expand in the Eastern-Uusimaa well-being area to include basic health care, oral health care and social care.

In the Eastern-Uusimaa well-being area, the electronic time reservation has been used for limited services, but now that the region has moved to use only one supplier's customer and patient information system (Information / Lifecare) service is to be extended. It is planned to introduce time-booking facilities in primary, oral and social care.

An electronic appointment is intended to free the time of professionals from the phone, as well as to facilitate customer handling when time can be booked regardless of time and place. The estimated value of the contract, calculated in accordance with the Procurement Act, free of VAT for four (years) years including software service, commissioning, expert services is EUR 600 000.00 (€). The period of validity of the contract shall be two (2) years, renewable for an indefinite period. Acquisition is not divided into parts because the subject of the contract is technically a coherent whole.

CPV codes

  • 72263000Software implementation servicesmain

Lots (2)

The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1Procurement of an electronic appointment booking system for social and health services

    Estimated value:
    €600,000
    CPV:
    72263000 · Software implementation services

    The acquisition is aimed at an electronic local time reservation software service (later Software Service). The software service allows users of the service, in line with national developments, to reserve, cancel, transfer and confirm periods, as well as to review the designated times (including on behalf of-service). The services covered by the timeshare system will expand in the Eastern-Uusimaa well-being area to include basic health care, oral health care and social care. In the Eastern-Uusimaa well-being area, the electronic time reservation has been used for limited services, but now that the region has moved to use only one supplier's customer and patient information system (Information / Lifecare) service is to be extended. It is planned to introduce time-booking facilities in primary, oral and social care. An electronic appointment is intended to free the time of professionals from the phone, as well as to facilitate customer handling when time can be booked regardless of time and place. The estimated value of the contract, calculated in accordance with the Procurement Act, free of VAT for four (years) years including software service, commissioning, expert services is EUR 600 000.00 (€). The period of validity of the contract shall be two (2) years, renewable for an indefinite period. Acquisition is not divided into parts because the subject of the contract is technically a coherent whole.

  2. Lot 2

    Estimated value:
    €600,000

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

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Options, renewals, framework

  • Options: foreseen
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4 met · 0 expiring · 0 missing · 5 to check

This tender's facts

  • 2 lotschoose the lots you can deliver and price each oneNeeds a look
  • Price — 50 ptsyour price against past winning bidsNeeds a look
  • Quality comparison: Usability testing (max. 50 reference points) — 50 ptsevidence ready for this award criterionNeeds a look
  • Who wins at this buyerrecently: twoday Oy, TalentAdore Oy — 5 different winners in the last 6 awardsNeeds a look

Typical for: System implementation

  • Implementation partner statuscertified for the platform being implementedNeeds a look
  • Comparable implementationsreferences of similar scope and valueIn your profile
  • Implementation teamproject manager and certified consultantsIn your profile
  • Data migration and integrationsexperience with the buyer's current systemsIn your profile
  • Training and documentationuser and administrator training in the buyer's languageIn your profile

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

Award criteria

The full criteria and their weights, as published in the notice.

For all lots

  • Reference price: Total costs of software service procurement for 48 months (max 50 reference points)50%

    Kunkin osan vertailuun käytettävät tarjoushinnat summataan yhteen, josta muodostuu hintavertailussa käytettävä vertailuhinta: (ohjelmistopalvelun käytön neljän vuoden kokonaiskustannus + toimitusprojektin tarjoushinta + asiantuntijapalveluiden tarjoushinta = hintavertailussa käytettävä vertailuhinta)

  • Quality comparison: Usability testing (max. 50 reference points)50%

    Laatuvertailu toteutetaan tarjousasiakirjan liitteen 5. mukaisella käytettävyystestauksella.

Buyer

Itä-Uudenmaan hyvinvointialue

Address
Tulliportinkatu 1, 06100 Porvoo, Finland
Official contact address
[email protected]
The functional mailbox published in the notice. We never publish personal data.

Register identifiers

Registration no. in the notice
3221339-3

What this buyer bought before

10 IT contract award notices 2022–2025, €20.6m in total.

  • Arkistointiratkaisun hankinta - Jälki-ilmoitus

    Winner: twoday Oy · 4 bids

    €725,000

    30 Dec 2025

  • Rekrytointijärjestelmän hankinta

    Winner: TalentAdore Oy · 3 bids

    €250,000

    2 Dec 2025

  • Asiakaspalautejärjestelmän hankinta SaaS-palveluna

    Winner: Roidu Oy · 4 bids

    €67,261

    1 Aug 2024

  • Asiakaspalautejärjestelmän hankinta SaaS-palveluna

    Winner: Roidu Oy · 4 bids

    €500,000

    1 Aug 2024

  • Asukkaan ajanvarausjärjestelmän hankinta Itä-Uudenmaan hyvinvointialueelle

    Winner: Mediconsult Oy · 5 bids

    €690,300

    4 Jul 2024

  • Etähoivaratkaisu

    Winner: SAG Flowmedik Oy · 2 bids

    €880,000

    18 Jan 2024

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

tarjouspalvelu.fi
Platform
yes
Electronic submission
no
Electronic auction
Go to the platformOfficial notice

Questions & answers

What is the deadline for offers in "Procurement of an electronic appointment booking system for social and health services"?

Offers are due by 3 Dec 2026, 08:00 CET.

What is the estimated value?

The estimated value published in the notice is €600,000.

Who is the buyer?

Itä-Uudenmaan hyvinvointialue (Porvoo, Finland).

Where and how do I submit an offer?

Offers are submitted electronically on tarjouspalvelu.fi.

Is the contract divided into lots?

Yes, into 2 lots.

How are offers scored?

Reference price: Total costs of software service procurement for 48 months (max 50 reference points) 50%, Quality comparison: Usability testing (max. 50 reference points) 50%.

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 4 Nov 2026, 05:21 CET.