Renewal of Atlassian tools

The subject of the procurement procedure is the renewal of the existing Atlassian software subscriptions with the client, including related support services. In particular, the order includes the provision and support of the following Atlassian products: Atlassian Jira Premium for currently 400 users, Atlassian Confluence Premium for currently 300 users, Atlassian Guard Standard for currently 300 users. The basic term of the contract is expected to extend from 01.01.2027 to 31.12.2028.

The client is entitled to extend the contract by unilateral declaration once for a further two years until 31.12.2030. The extension option serves to ensure an economical and uninterrupted operation of the Atlassian platform used. The specified user numbers serve the purpose of pricing and may change during the contract period within the framework of the actual operational requirements.

The Contractor shall ensure that the necessary rights of use are properly provided and extended during the entire term of the Contract as well as during any option term. This includes the independent handling of the license extensions vis-à-vis the manufacturer as well as the commercial and organizational support of the customer. Furthermore, the object of service includes optional services in connection with a possible change of the previous contractual partner.

This includes in particular: takeover of existing license and contract structures, familiarization with the existing Atlassian system landscape, implementation of knowledge transfers, coordination with the existing service provider, establishment of the support and communication processes, appointment of permanent contacts and escalation paths, ensuring an uninterrupted transition of services.

The customer also reserves the right to call up support, consulting and optimization services in the environment of the Atlassian products used during the contract period. There is no right to call. The specified user numbers are used for pricing and correspond to the current needs of the client. The customer reserves the right to call up additional user licenses during the contract period. For this purpose, the license stock per product can be expanded by 100 additional users.

The possible extension thus includes: The extension option covers possible organizational developments, additional user groups, new use cases and future requirements during the maximum contract period. There is no entitlement of the contractor to call up the complete extension quantities. The actual use depends exclusively on the needs of the contracting entity. The service shall be provided in such a way as to ensure a smooth and seamless transition of existing Atlassian licensing and support services.

It is particularly important to take over existing structures and to ensure the operational and operational capacity of the customer during a possible transition.