Supply of IP telephones and upgrade of the licence for a 3CX virtual telephone exchange for the needs of the Registry Agency (АВ)
At a glance
ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АД (гр. София, Bulgaria) is tendering: Supply of IP telephones and upgrade of the licence for a 3CX virtual telephone exchange for the needs of the Registry Agency (АВ). Offers are due 7 Dec 2026, 22:59 CET. Estimated value €26,070, 38-month contract.
Already a customer? Open it in the app
Translated from the official notice. The original text is the legally binding one.
Free · no account
Get tenders like this one by e-mail
Key facts
- Deadline
- €26,070
- Estimated value
- 38 months
- Duration
- Open procedure
- Procedure
- 10 Nov 2026
- Published
- 781279-2026
- Notice number
- 614319
- Reference number
- Telephone network equipment (32429000)
- Main CPV
- BG411
- Place of performance (NUTS)
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
Planned start of the contract
What the buyer wants
The subject matter of the contract includes the provision of the following equipment:
- PHYSICAL IP TELEPHONES (IP DSKPHONES)
- TYPE 1
- PHYSICAL IP TELEPHONES
- TYPE 2
- 80
- PHYSICAL IP DECT TELEPHONES
- TYPE 3
- 3
- PROGRAMMING A LICENCE FOR THE RIGHT TO USE A SOFTUER FOR THE TELEPHONE CENTRE
- 1 pc. The performance requirements are described in detail in the Technical Specification of THE ADVANTAGE, Annex No 1. *** Implementing periods:
- The time limit for delivery of physical IP phones (Type 1-3) shall be up to 30 (30) working days from the date of receipt by the Contracting Party of written notification of funding and presentation by the Contracting Party of the designated performance guarantee under the terms of the draft contract.
- The period of warranty service (technical maintenance and hardware guarantee) of the delivered physical IP phones (Type 1-3) is according to the proposed by the participant in his offer, as from the date of the delivery of the equipment or from the date of registration in the manufacturer's portal, which occurs first.
- The period for granting the license to upgrade a license for the right of use of software for a telephone station shall be up to 5 (five) working days from the date of receipt by the Contracting Party of a written notification of funding and presentation by the Contracting Party of the designated performance guarantee under the terms of the draft contract.
- The period of validity of the granted license to upgrade a license for the right to use software for a telephone station is 12 (twelve) months from the date of activation.
- The acceptance and transmission of the implementation shall be carried out in accordance with the requirements of the contract. *** In case it is not a manufacturer, the participant in the procurement should be duly authorised by the manufacturer of hardware and software products or his official representative for the right to sell/distribute the products offered on the territory of the Republic of Bulgaria. *** The requirement for authorisation at the tender stage shall be justified by the subject-matter of the contract and shall constitute a guarantee of its timely and qualitative execution.In the event that a contractor who is refused authorisation by the manufacturer is selected, this may result in a delay in the performance of the contract and its termination. According to the conclusions of the Supreme Administrative Court, the authorisation requirement is in itself not restrictive insofar as it guarantees the quality and reliability of the activity carried out.In normal commercial practice, authorisation shall be based on a contract which may be directly with the manufacturer or with another economic entity authorised to authorise on behalf of the manufacturer. (Decision No 10859 of 27.10.2021 of the SAC under Admiral No 6546/2021). In the documentation, the authorisation condition is extended, i.e. not limited to the manufacturer but also to any official representative of the manufacturer. A general authorisation is required, not for a specific procedure and an opportunity is provided for each interested participant
- a partner, whether Bulgarian or foreign, to submit a tender, and an opportunity to prove the above fact is provided, both with a letter of approval and with any other equivalent document certifying compliance with the requirement.
The performance requirements are detailed in the Technical Specification of THE ADVANTAGE
CPV codes
- 32429000Telephone network equipmentmain
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Show the notice text (1)
The Contracting Authority has not set selection criteria for the participants in the public procurement. The selection criterion specified in field "Selection criteria (BT-809-Lot)" of the "Tender conditions" section is indicated solely for the purpose of completing the contract notice, given the lack of functionality/option in the Notice template applicable to cases where the Contracting Authority does not set selection criteria in the procedure.
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
3 met · 0 expiring · 0 missing · 4 to check
This tender's facts
- Price is the only criterionthe lowest valid bid wins — check your marginNeeds a look
- Who wins at this buyerrecently: СИРМА ГРУП АД, РФИД БЪЛГАРИЯ ЕООД — 6 different winners in the last 6 awardsNeeds a look
Typical for: Hardware
- Manufacturer authorisationauthorised partner status for the brand you offerIn your profile
- Equivalent productsthe offered model meets every parameter in the descriptionNeeds a look
- Warranty and servicemanufacturer warranty and on-site service for the required periodNeeds a look
- Delivery timestock and lead time confirmed by your distributorIn your profile
- CE and energy declarationsconformity documents for the offered modelsIn your profile
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Free · no account
Get tenders like this one by e-mail
Free check · 10 seconds
Does your company fit this tender?
Award criteria
The full criteria and their weights, as published in the notice.
- The economically most advantageous offer is determined based on the award criterion "lowest price".
Оценява се общата цена за изпълнение на поръчката, предложена от участник.
The notice does not publish weights — see the tender documents.
Buyer
ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АД
- Address
- ул. ПАНАЙОТ ВОЛОВ № 2, 1504 гр. София, Bulgaria
- Region (NUTS)
- BG411
- Website
- www.is-bg.net
Register identifiers
- EU VAT
- BG831641791
- LEI
- 4851009OHQWGOUFCNU36
- Registration no. in the notice
- 831641791
What this buyer bought before
475 IT contract award notices 2020–2026, €155.4m in total.
Извънгаранционна поддръжка на хардуерни и софтуерни ресурси за изграждане на мрежова инфраструктура за нуждите на РЗИ към Министерство на здравеопазването (МЗ)
Winner: СИРМА ГРУП АД · 3 bids
€669,412
14 Oct 2026
Следгаранционна поддръжка на Система за безконтактна инвентаризация „Invent“ (Инвент) и доставка на консумативи за Териториалното поделение (ТП) на Национален …
Winner: РФИД БЪЛГАРИЯ ЕООД · 1 bid
€4,100
1 Oct 2026
Поддържане и ремонт на извънгаранционни мултифункционални устройства за нуждите на Сметната палата на Република България
Winner: СИЕНСИС АД · 1 bid
€5,290
25 Sept 2026
Подновяване на софтуерни лицензи за MDaemon за нуждите на ГД ГРАО
Winner: ЖАР ЕООД · 1 bid
€3,833
18 Sept 2026
Доставка, подновяване и осигуряване на хардуерна и софтуерна поддръжка от производител на техника – Luna Network HSM по 2 (две) обособени позиции
Winner: ИФЕЛОУС ООД · 2 bids
€71,968
15 Sept 2026
Осигуряване на право на ползване, поддръжка и обслужване на информационна система „Eventis R7
Winner: ЕНВИЗИМО ВНЕДРЯВАНИЯ И ПОДДРЪЖКА ЕООД · 1 bid
€260,000
10 Sept 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- app.eop.bg/today/614319
- Platform
Questions & answers
What is the deadline for offers in "Supply of IP telephones and upgrade of the licence for a 3CX virtual telephone exchange for the needs of the Registry Agency (АВ)"?
Offers are due by 7 Dec 2026, 22:59 CET.
What is the estimated value?
The estimated value published in the notice is €26,070.
Who is the buyer?
ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АД (гр. София, Bulgaria); LEI 4851009OHQWGOUFCNU36.
Where and how do I submit an offer?
Offers are submitted electronically on https://app.eop.bg/today/614319.
How are offers scored?
The economically most advantageous offer is determined based on the award criterion "lowest price"..
Which procedure is used?
Open procedure.
Win it with SalesDots
Read the documents for you
SalesDots fetches the tender documents (or takes your upload when a platform does not allow it) and answers the two questions that matter first: what the buyer wants built, and what you must prove to take part, each with the exact quote and page.
Analyse documentsMatch it with your profile
Every certificate, reference and role is checked against your company: green when you have it, amber when it expires before the deadline, grey when it needs a look.
Check my fitPrepare your response
Turn the conditions into a bid checklist with owners and due dates, draft the questions to the buyer and keep the team on one plan.
Start a responseNever miss a change
Track the deadline, amendments and answers to clarification questions, and get similar tenders and re-tenders before they are published.
Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 10 Nov 2026, 03:56 CET.