,,Upgrade of the infrastructure of the National Health Insurance Fund (NHIF) by separate lots

ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АДгр. София, BulgariaNotice 750327-2026 · Reference number: 614509

At a glance

ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АД (гр. София, Bulgaria) is tendering: ,,Upgrade of the infrastructure of the National Health Insurance Fund (NHIF) by separate lots. Offers are due 30 Nov 2026, 22:59 CET. Estimated value €89,600, 61-month contract, 2 lots.

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Key facts

Deadline
€89,600
Estimated value
61 months
Duration
Open procedure
Procedure
29 Oct 2026
Published
750327-2026
Notice number
614509
Reference number
Software package and information systems (48000000)
Main CPV
BG411
Place of performance (NUTS)
2
Lots
not allowed
Variant offers
Bulgarian
Language of offers

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for offers

  3. Opening of offers

What the buyer wants

The subject matter of Lot No. 1 includes the provision of backup software licenses, described in detail by type, quantity, and technical characteristics in the Contracting Authority's Technical Specifications for Lot No. 1 – Annex No. 1.1. The scope of the lot includes:

  • Backup software for 1 package (10 units per package) of virtual servers/guest operating systems
  • 20 units;
  • Backup software for 1 TB front-end licensed capacity
  • 50 TB. The performance requirements are described in detail in the Contracting Authority's Technical Specifications for Lot No. 1
  • Annex No. 1.1. ****
  • The time limit for providing the backup software licenses is up to 20 (twenty) working days from the date the Contractor receives a notification of secured funding sent by the Contracting Authority and the Contractor submits the specified performance guarantee, under the terms of the draft contract.
  • The validity period of the licenses and the provided software support under item II of the Contracting Authority's Technical Specifications for Lot No. 1
  • Annex No. 1.1 shall be in accordance with the periods proposed by the tenderer in its tender, starting from the delivery date certified in the delivery and acceptance certificate. **** In the event that it is not a manufacturer, the tenderer must be authorized by the manufacturer or by its official representative with the right to distribute/deliver the offered products on the territory of the Republic of Bulgaria.The tenderer shall prove its compliance with the specified requirement by attaching an authorization letter or another equivalent document issued by the manufacturer or by its official representative, in the Bulgarian language or accompanied by a translation into Bulgarian, to its Technical Proposal.In cases where the Tenderer in the public procurement procedure submits an authorization letter from an official representative of the manufacturer (or an equivalent document), an authorization letter issued by the manufacturer (or an equivalent document in the Bulgarian language or accompanied by a translation into Bulgarian) authorizing the manufacturer's official representative to grant authorization to third parties shall also be attached to the tender. **** The requirement for authorization at the tender submission stage is justified by the subject matter of the contract and represents a guarantee of its timely and quality performance.In the event that a contractor is selected who is refused authorization by the manufacturer, this may lead to delays in the execution of the public contract, as well as to its termination. According to the findings of the Supreme Administrative Court, “the authorization requirement in itself is not restrictive, insofar as it is a guarantee of quality and reliability of the activity performed.In standard commercial practice, authorization is granted on the basis of a contract, which may be directly with the manufacturer or with another economic operator authorized to grant authorization on behalf of the manufacturer” (Decision No. 10859 of 27 October 2021 of the SAC in Adm. Case No. 6546/2021, 7th Division).In the documentation, the authorization requirement is set broadly, i.e., it is not restricted solely to the equipment manufacturer, but also extends to any of its official representatives.A general authorization is required, not one specific to a particular procedure, providing the opportunity for any interested participant/partner, whether a Bulgarian or foreign entity, to submit a tender, with the possibility of proving the above-mentioned circumstance either with an authorization letter or with any other equivalent document certifying compliance with the requirement. *** The public procurement procedure is announced without secured funding; therefore, the contract for Lot No. 1 of the public procurement procedure will be concluded conditionally, in accordance with Art. 114 of the PPA. Performance of the contract shall begin after funding is se…

CPV codes

  • 48000000Software package and information systemsmain
  • 48710000Backup or recovery software package
  • 48730000Security software package

Lots (2)

The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1“Provision of licenses for backup software''

    Estimated value:
    €89,600
    Duration:
    37 months
    Place (NUTS):
    BG411
    CPV:
    48710000 · Backup or recovery software package

    The subject matter of Lot No. 1 includes the provision of backup software licenses, described in detail by type, quantity, and technical characteristics in the Contracting Authority's Technical Specifications for Lot No. 1 – Annex No. 1.1. The scope of the lot includes: - Backup software for 1 package (10 units per package) of virtual servers/guest operating systems – 20 units; - Backup software for 1 TB front-end licensed capacity – 50 TB. The performance requirements are described in detail in the Contracting Authority's Technical Specifications for Lot No. 1 – Annex No. 1.1. **** • The time limit for providing the backup software licenses is up to 20 (twenty) working days from the date the Contractor receives a notification of secured funding sent by the Contracting Authority and the Contractor submits the specified performance guarantee, under the terms of the draft contract. • The validity period of the licenses and the provided software support under item II of the Contracting Authority's Technical Specifications for Lot No. 1 – Annex No. 1.1 shall be in accordance with the periods proposed by the tenderer in its tender, starting from the delivery date certified in the delivery and acceptance certificate. **** In the event that it is not a manufacturer, the tenderer must be authorized by the manufacturer or by its official representative with the right to distribute/deliver the offered products on the territory of the Republic of Bulgaria. The tenderer shall prove its compliance with the specified requirement by attaching an authorization letter or another equivalent document issued by the manufacturer or by its official representative, in the Bulgarian language or accompanied by a translation into Bulgarian, to its Technical Proposal. In cases where the Tenderer in the public procurement procedure submits an authorization letter from an official representative of the manufacturer (or an equivalent document), an authorization letter issued by the manufacturer (or an equivalent document in the Bulgarian language or accompanied by a translation into Bulgarian) authorizing the manufacturer's official representative to grant authorization to third parties shall also be attached to the tender. **** The requirement for authorization at the tender submission stage is justified by the subject matter of the contract and represents a guarantee of its timely and quality performance. In the event that a contractor is selected who is refused authorization by the manufacturer, this may lead to delays in the execution of the public contract, as well as to its termination. According to the findings of the Supreme Administrative Court, “the authorization requirement in itself is not restrictive, insofar as it is a guarantee of quality and reliability of the activity performed. In standard commercial practice, authorization is granted on the basis of a contract, which may be directly with the manufacturer or with another economic operator authorized to grant authorization on behalf of the manufacturer” (Decision No. 10859 of 27 October 2021 of the SAC in Adm. Case No. 6546/2021, 7th Division). In the documentation, the authorization requirement is set broadly, i.e., it is not restricted solely to the equipment manufacturer, but also extends to any of its official representatives. A general authorization is required, not one specific to a particular procedure, providing the opportunity for any interested participant/partner, whether a Bulgarian or foreign entity, to submit a tender, with the possibility of proving the above-mentioned circumstance either with an authorization letter or with any other equivalent document certifying compliance with the requirement. *** The public procurement procedure is announced without secured funding; therefore, the contract for Lot No. 1 of the public procurement procedure will be concluded conditionally, in accordance with Art. 114 of the PPA. Performance of the contract shall begin after funding is se…

  2. Lot 2,,Provision of a WAF solution for web application protection‘‘

    Estimated value:
    €109,180
    Duration:
    61 months
    Place (NUTS):
    BG411
    CPV:
    48730000 · Security software package

    Предметът по Обособена позиция № 2 включва осигуряване на 2 броя лицензи за софтуер за мониториране и защита на мрежови приложения (WAF) за капацитет от минимум 1Gbps. ​​​​​​​Изискванията към изпълнението са подробно описани в Техническата спецификация на Възложителя по Обособена позиция № 2 - Приложение № 1.2. *** • Срокът за осигуряване на защитните стени на ниво уеб приложение по т. II от Техническата спецификация на Възложителя по Обособена позиция № 2 - Приложение № 1.2 е до 20 (двадесет) работни дни от датата на получаване от Изпълнителя на уведомление за осигурено финансиране, изпратено от Възложителя и представяне от Изпълнителя на определената гаранция за изпълнение, при условията на проекта на договор. • Срокът на валидност на лицензите и осигурената софтуерна поддръжка по т. II от Техническата спецификация на Възложителя по Обособена позиция № 2 - Приложение № 1.2 е съобразно предложения от участника в офертата му срок, считано от датата на доставка, удостоверена в приемо-предавателния протокол за доставка. *** В случай, че не е производител, участникът следва да е оторизиран от производителя или от официален негов представител за правото на разпространение/доставка на предлаганите продукти на територията на Република България. Участникът доказва съответствието си с поставеното изискване чрез прилагане на оторизационно писмо или друг еквивалентен документ, издаден от производителя или от официален негов представител, на български език или придружен от превод на български език, в Техническото си предложение. В случаите на представяне от Участника в обществената поръчка на оторизационно писмо от официален представител на производителя (или еквивалентен документ), в офертата се прилага и оторизационно писмо, издадено от производителя (или еквивалентен документ на български език или придружено от превод на български език), с което се упълномощава официалният представител на производителя да предоставя оторизация на трети лица. *** Поставеното изискване за оторизация на етап подаване на оферти, се обосновава от предмета на поръчката и представлява гаранция за нейното своевременно и качествено изпълнение. В случай, че бъде избран изпълнител, на когото му бъде отказана оторизация от производителя, това може да доведе до забавяне на изпълнението на обществената поръчка, както и до нейното прекратяване. Според заключенията на Върховния административен съд „изискването за оторизация само по себе си не е ограничително, доколкото е гаранция за качество и надеждност на извършваната дейност. В обичайната търговска практика оторизацията става въз основа на договор, който може да бъде директно с производителя или с друг икономически субект, упълномощен да оторизира от името на производителя“ (Решение № 10859 от 27.10.2021 г. на ВАС по адм. д. № 6546/2021 г., VII о.). В документацията условието за оторизация е поставено разширително, т. е. не е ограничено единствено до производителя на оборудването, но и всеки негов официален представител. Изисква се обща оторизация, а не за конкретна процедура и е предоставена възможност за всеки заинтересован участник – партньор, независимо дали е българско или чуждестранно лице, да подаде оферта, като е предоставена възможност за доказване на горепосоченото обстоятелство, както с оторизационно писмо, така и с всеки друг еквивалентен документ, който удостоверява съответствие с поставеното изискване. *** Обществената поръчка се обявява без осигурено финансиране, поради което договорът по обособена позиция № 2 от обществената поръчка ще се сключи под условие, в съответствие с чл. 114 от ЗОП. Изпълнението на договора започва след осигуряване на финансиране от страна на ВЪЗЛОЖИТЕЛЯ , удостоверено чрез писмено уведомление, изпратено от ВЪЗЛОЖИТЕЛЯ до ИЗПЪЛНИТЕЛЯ и представяне от Изпълнителя на определената гаранция за изпълнение.

Conditions for participation & required documents

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The contracting authority has not provided for selection criteria for the individual position The selection criterion referred to in the selection criteria (BT-809-Lot) of section .

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This tender's facts

  • 2 lotschoose the lots you can deliver and price each oneNeeds a look
  • Price is the only criterionthe lowest valid bid wins — check your marginNeeds a look
  • Who wins at this buyerrecently: СИРМА ГРУП АД, РФИД БЪЛГАРИЯ ЕООД — 6 different winners in the last 6 awardsNeeds a look

Typical for: Software licences & SaaS

  • Licence reseller authorisationpartner status with the software vendorIn your profile
  • Licence model and quantitiesnamed-user, device or subscription terms as in the noticeIn your profile
  • Data location and GDPREU hosting and a data processing agreement for cloud servicesNeeds a look
  • Vendor support and updatessupport level and update rights for the contract periodIn your profile

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

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Award criteria

The full criteria and their weights, as published in the notice.

For all lots

  • The economically most advantageous offer for the separate lot is determined based on the award criterion "lowest price"

    Оценява се общата цена за изпълнение на поръчката по обособената позиция в евро без ДДС, предложена от участниците в т. 1 от Ценовото им предложение. *** Общата цена за изпълнение на поръчката се формира като произведение между посоченото количество и предложената от участника единична цена в евро без ДДС в Таблица № 1 от Ценовото предложение по обособената позиция.

The notice does not publish weights — see the tender documents.

Buyer

ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АД

Address
ул. ПАНАЙОТ ВОЛОВ № 2, 1504 гр. София, Bulgaria
Region (NUTS)
BG411

Register identifiers

EU VAT
BG831641791
LEI
4851009OHQWGOUFCNU36
Registration no. in the notice
831641791

What this buyer bought before

475 IT contract award notices 2020–2026, €155.4m in total.

  • Извънгаранционна поддръжка на хардуерни и софтуерни ресурси за изграждане на мрежова инфраструктура за нуждите на РЗИ към Министерство на здравеопазването (МЗ)

    Winner: СИРМА ГРУП АД · 3 bids

    €669,412

    14 Oct 2026

  • Следгаранционна поддръжка на Система за безконтактна инвентаризация „Invent“ (Инвент) и доставка на консумативи за Териториалното поделение (ТП) на Национален …

    Winner: РФИД БЪЛГАРИЯ ЕООД · 1 bid

    €4,100

    1 Oct 2026

  • Поддържане и ремонт на извънгаранционни мултифункционални устройства за нуждите на Сметната палата на Република България

    Winner: СИЕНСИС АД · 1 bid

    €5,290

    25 Sept 2026

  • Подновяване на софтуерни лицензи за MDaemon за нуждите на ГД ГРАО

    Winner: ЖАР ЕООД · 1 bid

    €3,833

    18 Sept 2026

  • Доставка, подновяване и осигуряване на хардуерна и софтуерна поддръжка от производител на техника – Luna Network HSM по 2 (две) обособени позиции

    Winner: ИФЕЛОУС ООД · 2 bids

    €71,968

    15 Sept 2026

  • Осигуряване на право на ползване, поддръжка и обслужване на информационна система „Eventis R7

    Winner: ЕНВИЗИМО ВНЕДРЯВАНИЯ И ПОДДРЪЖКА ЕООД · 1 bid

    €260,000

    10 Sept 2026

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

app.eop.bg
Platform
yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in ",,Upgrade of the infrastructure of the National Health Insurance Fund (NHIF) by separate lots"?

Offers are due by 30 Nov 2026, 22:59 CET.

What is the estimated value?

The estimated value published in the notice is €89,600.

Who is the buyer?

ИНФОРМАЦИОННО ОБСЛУЖВАНЕ АД (гр. София, Bulgaria); LEI 4851009OHQWGOUFCNU36.

Where and how do I submit an offer?

Offers are submitted electronically on app.eop.bg.

Is the contract divided into lots?

Yes, into 2 lots.

How are offers scored?

The economically most advantageous offer for the separate lot is determined based on the award criterion "lowest price".

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 20:19 CET.