User support and assistance services (Information Technology Service Desk)
At a glance
EDA - Electricidade dos Açores, SA (Ponta Delgada - Freguesia de São Sebastião, Portugal) is tendering: User support and assistance services (Information Technology Service Desk). Offers are due 12 Nov 2026, 00:59 CET. Estimated value €560,000, 37-month contract, 2 lots. Bidders must show, among other things: bid deposit.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- €560,000
- Estimated value
- 37 months
- Duration
- Open procedure
- Procedure
- 14 Oct 2026
- Published
- 707507-2026
- Notice number
- SICOM 27PVCPI_SDTI SERVIÇOS ATENDIMENTO SUPORTE
- Reference number
- Technical computer support services (72611000)
- Main CPV
- PT200
- Place of performance (NUTS)
- 2
- Lots
- not allowed
- Variant offers
- Portuguese
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
Offers binding until (computed)computed
120 days from the deadline for offers, per the notice
What the buyer wants
Acquisition of service and user support services in the area of information technology (Service Desk), including reception, registration, forwarding and resolution of user requests and incidents, as well as the technical support necessary for the use of the contracting authority's IT systems and infrastructures.
CPV codes
- 72611000Technical computer support servicesmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1User support and assistance services (Information Technology Service Desk)
- Estimated value:
- €560,000
- Duration:
- 37 months
- Place (NUTS):
- PT200
- CPV:
- 72611000 · Technical computer support services
Acquisition of service and user support services in the area of information technology (Service Desk), including reception, registration, forwarding and resolution of user requests and incidents, as well as the technical support necessary for the use of the contracting authority's IT systems and infrastructures.
Lot 2
- Estimated value:
- €560,000
- Duration:
- 37 months
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Bid bond & performance security
What the notice says about securities
Nos termos do ponto 2 do Artigo 20º do Programa do Procedimento
Original language: Portuguese
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 3 to check
Conditions in this notice
- Bid depositdeposit amount and form to prepareNeeds a look
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Price50%
Preço Total da PROPOSTA
- Quality40%
Certificação dos Recursos Humanos a afetar ao CONTRATO
- Quality10%
Recursos Humanos a afetar ao CONTRATO
Buyer
EDA - Electricidade dos Açores, SA
- Address
- Rua Francisco Pereira Ataíde, nº1, 9504-535 Ponta Delgada - Freguesia de São Sebastião, Portugal
- Region (NUTS)
- PT200
- Website
- www.eda.pt
Register identifiers
- Registration no. in the notice
- 512012032
What this buyer bought before
12 IT contract award notices 2020–2026, €26.5m in total.
SERVIÇOS DE APOIO LOCAL A SISTEMAS DE INFORMAÇÃO E COMUNICAÇÕES
Winner: Globaleda - Telecomunicações e Sistemas de Informação, S.A. · 2 bids
€659,970
8 Jun 2026
Subscrição de Serviços Cloud e de Licenciamento de SW em Volume
Winner: Inetum España, S.A. - Sucursal em Portugal
€4m
20 Feb 2025
SERVIÇOS DE MANUTENÇÃO E SUPORTE APLICACIONAL A REPORTING E ANALÍTICA
Winner: AXIANSEU II DIGITAL CONSULTING, S.A.
€385,032
25 Jul 2024
Lote - Serviços Especializados em Cibersegurança
Winner: PARADIGMA RESILIENTE -LDA
€498,126
1 Feb 2024
Portugal-Ponta Delgada: Computer network services
Winner: NOS COMUNICAÇÕES SA · 2 bids
€210,000
3 Jan 2024
Portugal-Ponta Delgada: Computer network services
Winner: NOS COMUNICAÇÕES SA · 4 bids
€1.3m
1 Jan 2024
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- community.vortal.biz
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "User support and assistance services (Information Technology Service Desk)"?
Offers are due by 12 Nov 2026, 00:59 CET.
What is the estimated value?
The estimated value published in the notice is €560,000.
Who is the buyer?
EDA - Electricidade dos Açores, SA (Ponta Delgada - Freguesia de São Sebastião, Portugal).
Where and how do I submit an offer?
Offers are submitted electronically on community.vortal.biz.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
Price 50%, Quality 40%, Quality 10%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 24 Oct 2026, 16:12 CEST.