10048442_Microsoft_Unified_Support_Services
At a glance
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH (Eschborn, Germany) is tendering: 10048442_Microsoft_Unified_Support_Services. Offers are due 6 Nov 2026, 12:00 CET. 33-month contract. Bidders must show, among other things: minimum turnover.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Original deadline:
6 Oct 2026, 12:00 CEST - Deadline
- not published
- Estimated value
- 33 months
- Duration
- Negotiated with call
- Procedure
- 3 Nov 2026
- Published
- 761186-2026
- Notice number
- 10048442
- Reference number
- Software support services (72261000)
- Main CPV
- DE71A
- Place of performance (NUTS)
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed 3 times: from 6 Oct 2026, 12:00 CEST to 6 Nov 2026, 12:00 CET. The newest notice applies.
Deadline changed (notice 688881-2026)
6 Oct 2026, 12:00 CEST → 23 Oct 2026, 12:00 CEST
Original deadline
Deadline changed (notice 719193-2026)
23 Oct 2026, 12:00 CEST → 30 Oct 2026, 12:00 CET
Deadline for questions
Deadline changed (notice 744092-2026)
30 Oct 2026, 12:00 CET → 4 Nov 2026, 12:00 CET
Notice published
Deadline for offers
What the buyer wants
The subject of the call is Microsoft Unified Enterprise Support services. The range of services owed is divided into the following power blocks: Power block A - Foundational Services Power block B - Enhanced Solutions: Enhanced Designated Engineering (EDE) Relevant is the “Unified Enterprise Support Services Description (USSD)” attached as Annex 1 to the specification of services, German version (as of November 2025).
The USSD applies additionally to the more detailed design of the above-mentioned power blocks, in particular with regard to service levels, severity levels, reaction times and performance conditions. The AN ensures that the service is provided using the original Microsoft support and escalation structures.
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a global service provider for international cooperation for sustainable development. The DIGITS (Digital Transformation and IT Solutions) division supports GIZ’s departments and offices in making their processes and central cross-organisational business processes effective and economical through modern information and communication technologies. GIZ uses Microsoft 365 and Microsoft Azure cloud services as well as hybrid and local Microsoft components as part of its core IT services. To support the availability, stability and continuous operational readiness of these systems, Microsoft Unified Enterprise Support will be procured.
CPV codes
- 72261000Software support servicesmain
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Minimum turnoverMinimum annual turnover or financial standing
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (4)
DE-A1: Conditions for the performance of the order (with the request for participation; by means of self-declaration): The selection criteria, in the absence of a suitable category, do not come exclusively from the above criteria category. Self-declaration: name of the company and address, tax ID, registration in the commercial register or equivalent register under the legislation of the country of origin 2. No grounds for exclusion according to § 123, § 124 GWB, § 22 LkSG, Ordinance on Russia Sanctions 3. declaration of the applicant community and/or declaration of subcontractors (if applicable)
DE-B1: Technical and professional capacity (with the application for participation; by means of self-declaration): The applicant/tenderer must be entitled at the time of the expiry of the deadline for the submission of participation applications and for the entire contract period to provide the advertised Microsoft Unified Support services to the client or to distribute them as a distributor (broker) authorized by the manufacturer. (Exclusion criterion)
DE-C1: Economic and financial capacity (with the application for participation; by means of self-declaration): Average annual turnover in the last three financial years in EUR (net) (For tenders published by GIZ within six months of the end of the last financial year, the fourth last financial year can be used), at least 500,000.00 EUR (net)
DE-C2: Economic and financial capacity (with the application for participation; by self-declaration): average number of employees and managers in the last three calendar years, at least 15 persons.
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
3 met · 1 expiring · 0 missing · 3 to check
Conditions in this notice
- Minimum turnoverturnover from your financial statements against the thresholdIn your profile
This tender's facts
- Price is the only criterionthe lowest valid bid wins — check your marginNeeds a look
- Who wins at this buyerrecently: Gingco Systems GmbH, Sigma Software Labs — 6 different winners in the last 6 awardsNeeds a look
Typical for: Support & maintenance
- Service levels (SLA)response and fix times you can guaranteeNeeds a look
- Vendor support accessupdate rights and escalation to the manufacturerExpires before the deadline
- Support team and on-callqualified staff for the required hoursIn your profile
- Maintenance referencessimilar maintenance contracts deliveredIn your profile
Registers — checked automatically
- Handelsregistercompany active, managing directors matchVerified
- Transparenzregister (beneficial owners)entry matches the shareholdersVerified
- Wettbewerbsregister (exclusions)no entry that excludes you from public contractsVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
- Price100%
Price criterion for "lowest price (without criteria)"
Buyer
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
- Address
- Dag-Hammarskjöld-Weg 1 - 5, 65760 Eschborn, Germany
- Region (NUTS)
- DE71A
- Website
- www.giz.de
Register identifiers
- EU VAT
- DE9938007252
- Registration no. in the notice
- 993-80072-52
What this buyer bought before
209 IT contract award notices 2020–2026, €77.3m in total.
10047123 - GINGCO Raum- und Arbeitsplatzbuchungssystem
Winner: Gingco Systems GmbH · 1 bid
€217,918
9 Oct 2026
81322958_Development_MSME_IT_Platform
Winner: Sigma Software Labs · 3 bids
€562,740
28 Sept 2026
81322924-Technical and Advisory Services for Developing and Piloting an Interoperable Digital Wallet based Cross-Border e-Service
Winner: Intelli DOO Beograd · 10 bids
€221,500
25 Sept 2026
7000008930_II Kassensystem
Winner: Zucchetti Germany GmbH · 2 bids
€525,000Framework agreement — maximum value
7 Sept 2026
Rahmenvereinbarung NetApp Systemkomponenten
Winner: PROFI Engineering Systems AG · 2 bids
value not disclosed
13 Jul 2026
7000003001_Whiteboard
Winner: IBV Informatik AG · 3 bids
€420,000Framework agreement — maximum value
9 Jul 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
Questions & answers
What is the deadline for offers in "10048442_Microsoft_Unified_Support_Services"?
Offers are due by 6 Nov 2026, 12:00 CET. The deadline for offers was changed 3 times: from 6 Oct 2026, 12:00 CEST to 6 Nov 2026, 12:00 CET. The newest notice applies.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH (Eschborn, Germany).
Where and how do I submit an offer?
Offers are submitted electronically on https://ausschreibungen.giz.de/Satellite/notice/CXTRYY6DYDEMXKVG.
How are offers scored?
Price 100%.
Which procedure is used?
Negotiated with call.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 3 Nov 2026, 02:46 CET.