Managed servicesTEDPolski

24/7 management service for IT systems and infrastructure at SPZOZ w Puławach.

Samodzielny Publiczny Zakład Opieki Zdrowotnej w PuławachPuławy, PolandNotice 791015-2026 · Reference number: ZM 11/230/2026

At a glance

Samodzielny Publiczny Zakład Opieki Zdrowotnej w Puławach (Puławy, Poland) is tendering: 24/7 management service for IT systems and infrastructure at SPZOZ w Puławach.. Offers are due 18 Dec 2026, 10:00 CET. 36-month contract. Bidders must show, among other things: bid deposit.

Official noticeTender documents

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Translated from the official notice. The original text is the legally binding one.

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Key facts

Deadline
not published
Estimated value
36 months
Duration
Open procedure
Procedure
13 Nov 2026
Published
791015-2026
Notice number
ZM 11/230/2026
Reference number
IT services: consulting, software development, Internet and support (72000000)
Main CPV
PL815
Place of performance (NUTS)

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for questions

  3. Deadline for offers

  4. Opening of offers

  5. Offers binding until (computed)computed

    90 days from the deadline for offers, per the notice

What the buyer wants

  1. The subject-matter of the contract is ‘Service of 24 hours of management of IT systems and infrastructure in the OPOZ in Puławy’: the provision of IT services to the Contracting Authority in 24 hours (24/7/365), accounted for as a fixed monthly amount for the availability of 24/7 and the remuneration for the actual daily hours worked, in a 400-day limit each month; the amount for the availability of 24/7 also includes the presence of personnel at the Ordering Authority's headquarters at least 160 hours each month, which does not count to the limit of man-hours; the activities performed during the presence are settled as daily hours.
  2. The detailed description of the subject matter of the contract, including the scope of services, accessibility requirements, priorities and times for handling applications, rules for accounting and reporting, includes the description of the subject matter of the contract (hereinafter: “OPP”), which is Annex No 8 to the SWI.

CPV codes

  • 72000000IT services: consulting, software development, Internet and supportmain
  • 72250000System and support services
  • 72253000Helpdesk and support services
  • 72611000Technical computer support services
  • 50312000Maintenance and repair of computer equipment

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

Conditions in the notice

  • Bid depositA deposit or guarantee with the offer

Detected automatically in the published notice. Always confirm against the tender documents.

Bid bond & performance security

What the notice says about securities

Zamawiający żąda wniesienia wadium w wysokości: 90.000,00 zł.

Szczegółowe kwestie związane z wadium reguluje dział XIII SWZ.

Original language: Polish

EXAMPLE — not a result for your companyCan you bid? Your readiness check

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4 met · 1 expiring · 0 missing · 5 to check

This tender's facts

  • Bid depositamount in the tender documents — arrange it before the deadlineNeeds a look
  • Price — 50 ptsyour price against past winning bidsNeeds a look
  • Team experience (D) — 20 ptsevidence ready for this award criterionIn your profile
  • Response time to a P1 ticket (R) — 10 ptsevidence ready for this award criterionIn your profile
  • Who wins at this buyerrecently: CONETSO GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ERES MEDICAL SP. Z O.O. — 3 different winners in the last 4 awardsNeeds a look

Typical for: Managed services

  • Service levels (SLA)availability, response and penalty terms you can meetNeeds a look
  • Information securityISO/IEC 27001 or equivalent controlsExpires before the deadline
  • Service and data locationwhere the service runs and where data is keptNeeds a look
  • Business continuitybackups, disaster recovery and an exit planIn your profile
  • Operations teamqualified staff for the required service hoursIn your profile

Registers — checked automatically

  • KRS / CEIDG statuscompany active, representation matchesVerified
  • NIP and VAT white listactive VAT payer, account listedVerified
  • Beneficial owners (CRBR)filing matches KRSVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

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Award criteria

The full criteria and their weights, as published in the notice.

  • Gross price50%

    Description in section XXI of the WWZ.

  • Response time to a P1 ticket (R)10%

    Description in section XXI of the WWZ.

  • Time to restore operation for a P1 ticket (W)10%

    Description in section XXI of the WWZ.

  • Team experience (D)20%

    Description in section XXI of the WWZ.

  • Ticketing system – helpdesk (H)10%

    Description in section XXI of the WWZ.

Buyer

Samodzielny Publiczny Zakład Opieki Zdrowotnej w Puławach

Address
ul. Bema 1, 24-100 Puławy, Poland
Region (NUTS)
PL815
Official contact address
[email protected]
The functional mailbox published in the notice. We never publish personal data.

Register identifiers

NIP (tax id)
7162238942
REGON
43120573100000
KRS
0000026256
EU VAT
PL7162238942
Registration no. in the notice
NIP: 7162238942

What this buyer bought before

4 IT contract award notices 2025–2026, €3m in total.

  • Zakup i wdrożenie infrastruktury sieciowej z oprogramowaniem oraz szkoleniami podnoszącymi poziom cyberbezpieczeństwa Samodzielnego Publicznego Zakładu Opieki …

    Winner: CONETSO GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

    PLN 11.2m

    24 Apr 2026

  • Dostawa sprzętu medycznego, informatycznego i wyposażenia z adaptacją drzwi w ramach wsparcie podstawowej opieki zdrowotnej (POZ nr 1) w Samodzielnym Publiczny…

    Winner: ERES MEDICAL SP. Z O.O. · 1 bid

    PLN 299,797

    2 Feb 2026

  • Usługa całodobowego zarządzenia systemami i infrastrukturą informatycznymi w SPZOZ w Puławach.

    Winner: CONETSO GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ · 1 bid

    PLN 1m

    14 Jan 2026

  • Dostawa sprzętu medycznego i wyposażenia miejsca ukrycia w Samodzielnym Publicznym Zakładzie Opieki Zdrowotnej w Puławach.

    Winner: BUDIMAK Sp. z o.o. +2 more contractors · 3 bids

    PLN 304,608

    2 Dec 2025

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

ezamowienia.gov.pl/mp-client/tenders/ocds-148610-01ce7832-02c9-4f51-951a-dca7d2f767aa
Platform
Go to the platformOfficial notice

Questions & answers

What is the deadline for offers in "24/7 management service for IT systems and infrastructure at SPZOZ w Puławach."?

Offers are due by 18 Dec 2026, 10:00 CET.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

Samodzielny Publiczny Zakład Opieki Zdrowotnej w Puławach (Puławy, Poland); NIP (tax id) 7162238942, REGON 43120573100000, KRS 0000026256.

Where and how do I submit an offer?

Offers are submitted electronically on https://ezamowienia.gov.pl/mp-client/tenders/ocds-148610-01ce7832-02c9-4f51-951a-dca7d2f767aa.

How are offers scored?

Gross price 50%, Response time to a P1 ticket (R) 10%, Time to restore operation for a P1 ticket (W) 10%, Team experience (D) 20%, Ticketing system – helpdesk (H) 10%.

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 13 Nov 2026, 03:14 CET.