Call for tenders for service and support as well as project support and change requests of the SAP S-4HANA Private Cloud Edition including relevant interfaces at the Humboldt-Universität zu Berlin

Information on the equipment and personnel available to perform the service.

Project management, governance and quality assurance — The tenderer shall demonstrate that recognised project management and governance standards are applied in the provision of services. — The project organisation shall ensure effective, efficient and structured project implementation and provide for binding representation arrangements. As evidence, a presentation of the applied project management and governance standards, including the intended representation arrangements, shall be provided.

The bidder has selected the following SAP modules or SAP modules. each of the departments has at least one senior consultant who has at least five years of consulting and customizing experience in the respective department and is available for the service provision during the service provision period: SAP FI/CO/PS including experience in connecting electronic invoice incoming and outgoing processing – SAP PS/PM – SAP PSM – SAP FM/RM – SAP FI TV – SAP MM/LO – SAP RE-FX – Korasoft – SAP BDC For each of the mentioned areas, at least one corresponding advisor profile must be submitted as proof.

Senior Developer Profiles The bidder has selected for the following SAP modules, i.e. Areas shall each demonstrate at least one developer with at least five years of development experience in the relevant area and available for service provision during the service provision period: SAP FI/CO/PS including experience in connecting electronic invoice incoming and outgoing processing – SAP PS/PM – SAP PSM – SAP FM/RM – SAP FI TV – SAP MM/LO – SAP RE-FX – Korasoft At least one appropriate developer profile shall be provided as evidence for each of the above areas.

SAP System Architecture and SAP Cloud The bidder must prove at least two consultants for SAP system architectures in the SAP cloud environment. The consultants intended for service provision must each have at least three years of experience in setting up and supporting cloud processes and be available during the service provision period. At least two relevant advisor profiles shall be provided as evidence. The fulfilment of this minimum requirement is a prerequisite for suitability.

SAP cloud applications For the support of the following SAP cloud applications or Areas to demonstrate suitable personnel. The intended consultants must have at least three years of experience in supporting the respective cloud processes and be available during the service provision period: – SAP BTP with Integration Suite – SAP Web Dispatcher / Content Server – Ariba / Catalog Management – SAP ALM – SAP Fiori interfaces – SAP BDC For each of the mentioned areas, at least one suitable consultant profile must be submitted as proof.

Indication of comparable services for the last three financial years (2023, 2024, 2025) under name of the action, designation of the contracting entity and contact person with contact details (name, address, telephone, fax, e-mail address). Only orders that have a comparable order content and scope are comparable.

Support organisation The bidder must prove a suitable support organization for the advertised services. As proof, a service level agreement (SLA) or a description of the intended service desk must be provided.

Professional/company liability insurance The offeror must prove the existence of professional or company liability insurance. The corresponding proof of insurance must be presented with the offer.

Information security management The tenderer shall provide a valid ISO/IEC 27001 certification or equivalent proof of an equivalent information security management system.

Sales in the cloud SAP environment The bidder has to provide information on his sales in the cloud SAP area.

Self-declaration of total turnover (net) in relation to the last three financial years (2023, 2024, 2025).

Self-declaration on the number of employees of the bidder in relation to the last three completed financial years (2023, 2024, 2025) broken down into professional groups.

Indication of which parts of the contract the entity may intend to subcontract.