Service Portal/Digital Customer Management, V0470/2026
At a glance
BREPARK GmbH (Bremen, Germany) is tendering: Service Portal/Digital Customer Management, V0470/2026. Offers are due 6 Oct 2026, 23:59 CEST. 2 lots. Bidders must show, among other things: references.
- 6 Oct 2026, 23:59 CEST
- Deadline
- Negotiated with call
- Procedure
- Software implementation services (72263000)
- Main CPV
- 3 Sept 2026
- Published
Translated from the official notice. The original text is the legally binding one.
What the buyer wants
BREPARK GmbH intends to introduce a central service portal for the digitization and optimization of customer management and the associated business processes. The future system will serve as a central platform for the management of customers, contracts, access media, billing and communication with customers. The planned scope of services includes in particular the provision, setup, adaptation and operation of an integrated service portal with the following components: End customer portal (EKP): A digital portal through which customers can independently use the services of BREPARK GmbH. This includes in particular the registration, management of customer data, conclusion and management of contracts, inspection of parking processes and invoices as well as communication with BREPARK GmbH. Employee Portal (MA Portal): A central work interface for employees of BREPARK GmbH for the management and processing of customer processes. This includes in particular the maintenance of customer data, processing of contract requests, management of contracts and access media, implementation of testing and approval processes and support of internal administrative processes. Business Customer Portal (GKP): The solution must provide a business customer portal through which authorized business customers can independently manage their contract-related data and access rights. BREPARK manages various parking facilities on behalf of third parties and manages, among other things, permanent parking permits for business customers. Currently, around 7,000 access media are maintained for business customers. The aim is to provide business customers with a digital option for the independent management of their authorizations and access media and thereby simplify administrative processes. The service portal must be integrated into the existing system landscape of BREPARK GmbH. This includes in particular the connection to SAP Business ByDesign as a leading ERP system as well as the necessary interfaces to existing parking and access systems. The contractor must provide an operational complete system that meets the requirements of this specification and enables the further development of the digital customer processes of BREPARK GmbH. In addition to the provision of the software, the scope of services also includes the necessary configuration, customizing, integration into the best system landscape, data migration, carrying out tests, commissioning and the necessary training, maintenance and support services for ongoing operation. Implementation takes place as an overall system. The contractor is responsible for the overall technical and functional integration of all required components and interfaces.
Die BREPARK GmbH beabsichtigt die Einführung eines zentralen Serviceportals zur Digitalisie-rung und Optimierung der Kundenverwaltung sowie der damit verbundenen Geschäftsprozesse.
Lots (2)
Lot 1Service Portal/Digital Customer Management, V0470/2026
BREPARK GmbH intends to introduce a central service portal for the digitization and optimization of customer management and the associated business processes. The future system will serve as a central platform for the management of customers, contracts, access media, billing and communication with customers. The planned scope of services includes in particular the provision, setup, adaptation and operation of an integrated service portal with the following components: End customer portal (EKP): A digital portal through which customers can independently use the services of BREPARK GmbH. This includes in particular the registration, management of customer data, conclusion and management of contracts, inspection of parking processes and invoices as well as communication with BREPARK GmbH. Employee Portal (MA Portal): A central work interface for employees of BREPARK GmbH for the management and processing of customer processes. This includes in particular the maintenance of customer data, processing of contract requests, management of contracts and access media, implementation of testing and approval processes and support of internal administrative processes. Business Customer Portal (GKP): The solution must provide a business customer portal through which authorized business customers can independently manage their contract-related data and access rights. BREPARK manages various parking facilities on behalf of third parties and manages, among other things, permanent parking permits for business customers. Currently, around 7,000 access media are maintained for business customers. The aim is to provide business customers with a digital option for the independent management of their authorizations and access media and thereby simplify administrative processes. The service portal must be integrated into the existing system landscape of BREPARK GmbH. This includes in particular the connection to SAP Business ByDesign as a leading ERP system as well as the necessary interfaces to existing parking and access systems. The contractor must provide an operational complete system that meets the requirements of this specification and enables the further development of the digital customer processes of BREPARK GmbH. In addition to the provision of the software, the scope of services also includes the necessary configuration, customizing, integration into the best system landscape, data migration, carrying out tests, commissioning and the necessary training, maintenance and support services for ongoing operation. Implementation takes place as an overall system. The contractor is responsible for the overall technical and functional integration of all required components and interfaces.
Lot 2
Can you bid? Your readiness check
These are the conditions this notice asks bidders to prove. In SalesDots each one is checked against your company profile: certificates with their validity dates, delivered references and your people.
- In your profile
References
Similar contracts delivered before
Detected automatically in the published notice. Always confirm against the tender documents.
Check it against my companyShow the notice text (1)
With the application for participation, the applicant has min. 1 to provide a reference on the provision of comparable services in the last three financial years. Comparable is a reference which relates to the provision of a software system for the establishment of a service portal or a digital customer administration with a comparable range of services for a public contracting authority or a private contracting entity. If no comparable reference is provided, this leads to exclusion from the procurement procedure. The client limits the minimum number of applicants who are invited to submit an offer in accordance with § 51 Abs. 2 VgV for 3 applicants. The maximum number is limited to 5 applicants. The selection of applicants is made as follows: 10 points = The applicant has min. 5 comparable references from the last 3 financial years 5 points = The applicant has min. 3 comparable references from the last 3 financial years 3 points = The applicant has min. 2 comparable references from the last 3 financial years 0 points = The applicant has 1 comparable reference from the last 5 financial years If there is a tie on the rank relevant for the limitation of the number of participants, the specified maximum number of five applicants can be exceeded. In this case, all candidates with equal scores shall be invited to submit a tender.
How offers are scored
- Conceptual presentation of project implementation30%
- Compliance with qualitative B criteria20%
- Price (weighting: 50%)50%
What this buyer bought before
Recent IT contracts awarded by the same buyer, from published award notices.
Germany-Bremen: Servers
Winner: Nord N.E.T.S. GmbH & Co. KG
€0
Germany-Bremen: Passenger information system
Winner: Lumino Licht Elektronik GmbH
€0
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