Framework Agreement for Operational Support Services for IT Operations
At a glance
Medizinischer Dienst Westfalen-Lippe (Münster, Germany) is tendering: Framework Agreement for Operational Support Services for IT Operations. Offers are due 7 Dec 2026, 10:00 CET. 48-month contract, 7 lots.
Published on:TEDBekanntmachungsservice (DÖE)
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- 48 months
- Duration
- Open procedure
- Procedure
- 2 Nov 2026
- Published
- 757792-2026
- Notice number
- X-MDKWL-2026-0014
- Reference number
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- DEA33
- Place of performance (NUTS)
- 7
- Lots
- not allowed
- Variant offers
- German
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Offers binding until (computed)computed
53 days from the deadline for offers, per the notice
What the buyer wants
see service description
CPV codes
- 72000000IT services: consulting, software development, Internet and supportmain
Lots (7)
The contract is divided into 7 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Server, Storage, and Data Backup Infrastructure (Lot 1)
- Estimated value:
- not published
- Duration:
- 48 months
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
see service description
Lot 2Network and Security Infrastructure (Lot 2)
- Estimated value:
- not published
- Duration:
- 48 months
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
see service description
Lot 3Server Operation and Central Services (Lot 3)
- Estimated value:
- not published
- Duration:
- 48 months
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
see service description
Lot 4Software Provisioning and Client Management (Lot 4)
- Estimated value:
- not published
- Duration:
- 48 months
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
see service description
Lot 5Databases and Business Intelligence (Lot 5)
- Estimated value:
- not published
- Duration:
- 48 months
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
see service description
Lot 6Operational tools and fax services (Lot 6)
- Estimated value:
- not published
- Duration:
- 48 months
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
see service description
Lot 7General project support (Lot 7)
- Estimated value:
- not published
- Duration:
- 48 months
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
see service description
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Options, renewals, framework
- Framework agreement without reopening of competition
- Up to 3 contractors in the framework
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
2 met · 1 expiring · 0 missing · 5 to check
This tender's facts
- 7 lotschoose the lots you can deliver and price each oneNeeds a look
- Framework agreementup to 3 suppliers — orders are placed during the agreementNeeds a look
- Who wins at this buyerrecently: TIMETOACT Software & Consulting GmbH, Hofmann Büroorganisation GmbH — 3 different winners in the last 3 awardsNeeds a look
Typical for: Managed services
- Service levels (SLA)availability, response and penalty terms you can meetNeeds a look
- Information securityISO/IEC 27001 or equivalent controlsExpires before the deadline
- Service and data locationwhere the service runs and where data is keptNeeds a look
- Business continuitybackups, disaster recovery and an exit planIn your profile
- Operations teamqualified staff for the required service hoursIn your profile
Registers — checked automatically
- Handelsregistercompany active, managing directors matchVerified
- Transparenzregister (beneficial owners)entry matches the shareholdersVerified
- Wettbewerbsregister (exclusions)no entry that excludes you from public contractsVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Buyer
Medizinischer Dienst Westfalen-Lippe
- Address
- Roddestraße 12, 48153 Münster, Germany
- Region (NUTS)
- DEA33
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- EU VAT
- DE272067739
What this buyer bought before
3 IT contract award notices 2025–2026, €690,120 in total.
Verlängerung und Neubeschaffung von Notes / Domino / Leap Lizenzen
Winner: TIMETOACT Software & Consulting GmbH · 2 bids
value not disclosed
24 Aug 2026
Multifaktor-Authentifizierung für Windows
Winner: digitronic computersysteme GmbH · 5 bids
€200,120
18 Dec 2025
Rahmenvertrag Drucker / Kopiergeräte nebst Wartung
Winner: Hofmann Büroorganisation GmbH · 2 bids
€490,000
18 Dec 2025
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Framework Agreement for Operational Support Services for IT Operations"?
Offers are due by 7 Dec 2026, 10:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Medizinischer Dienst Westfalen-Lippe (Münster, Germany).
Where and how do I submit an offer?
Offers are submitted electronically on www.deutsches-ausschreibungsblatt.de.
Is the contract divided into lots?
Yes, into 7 lots.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 6 Nov 2026, 04:22 CET.