Provision of service and technical assistance for devices from Cisco and Palo Alto
At a glance
GMINA MIASTO ELBLĄG NA PRAWACH POWIATU (Elbląg, Poland) is tendering: Provision of service and technical assistance for devices from Cisco and Palo Alto. Offers are due 16 Nov 2026, 09:30 CET. 36-month contract. Bidders must show, among other things: bid deposit.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- 36 months
- Duration
- Open procedure
- Procedure
- 8 Oct 2026
- Published
- 696213-2026
- Notice number
- DZP.271.137.2026
- Reference number
- System and support services (72250000)
- Main CPV
- PL621
- Place of performance (NUTS)
- Polish
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
Offers binding until (computed)computed
90 days from the deadline for offers, per the notice
What the buyer wants
- Subject: Provision of service and technical assistance services for Cisco and Paulo Alto equipment and MSS infrastructure monitoring system. Main place of service: CZSM, ul. E. Orzeszkowa 2, Elbląg
- The object of the contract is to provide the Contractor with a technical service for the equipment and software of producers Cisco Systems INC. and Palo Alto Networks Inc. (they are installed with the Contracting Authority) in accordance with Appendix 1 to the draft Agreement, which is Annex 3 to the SWZ.
- The service service and technical assistance, hereinafter referred to as the service, shall mean any action, including remote action, necessary to remove the faults of equipment or software and restore to technical fitness in accordance with the parameters guaranteed by their manufacturer, taking into account the normal consumption of equipment.
- The service duration is 36 months.
- Service subject to the order will be provided at the Ordering Office or remotely through remote access service, depending on the Ordering Party's requirements.
CPV codes
- 72250000System and support servicesmain
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Bid bond & performance security
What the notice says about securities
WADIUM
- Zamawiający żąda od Wykonawcy wniesienia wadium w wysokości: 50 000,00 zł (słownie: pięćdziesiąt tysięcy złotych)
Wadium wnosi się przed upływem terminu składania ofert i utrzymuje nieprzerwanie do dnia upływu terminu związania ofertą, z wyjątkiem przypadków, o których mowa w art. 98 ust. 1 pkt 2 i 3 oraz ust. 2 ustawy Pzp.
- Wadium może być wnoszone według wyboru Wykonawcy w jednej lub kilku następujących formach:
- pieniądzu;
- gwarancjach bankowych;
- gwarancjach ubezpieczeniowych;
- poręczeniach udzielanych przez podmioty, o których mowa w art. 6b ust. 5 pkt 2 ustawy z dnia 9 listopada 2000 r. o utworzeniu Polskiej Agencji Rozwoju Przedsiębiorczości.Wadium wnoszone w pieniądzu należy wpłacić przelewem na rachunek bankowy: NR 02 1160 2202 0000 0006 2123 0769 Jeżeli wadium wnoszone jest w formie gwarancji lub poręczenia, o których mowa w poz. 2)-4), Wykonawca przekazuje Zamawiającemu oryginał gwarancji lub poręczenia, w postaci elektronicznej.Plik (oryginał gwarancji lub poręczenia, w postaci elektronicznej) należy złożyć wraz z ofertą za pośrednictwem Formularza składania oferty dostępnego dla niniejszego postępowania na stronie prowadzonego postępowania.
- Wadium będzie zwracane na warunkach określonych w art. 98 ustawy Pzp.
- Zamawiający zatrzyma wadium na warunkach określonych w art. 98 ust.6 ustawy Pzp.
Original language: Polish
Options, renewals, framework
- Options: foreseen
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
10 met · 1 expiring · 2 missing · 3 to check
Conditions in this notice
- Bid depositdeposit amount and form to prepareNeeds a look
Registers — checked automatically
- KRS / CEIDG statuscompany active, representation matchesVerified
- NIP and VAT white listactive VAT payer, account listedVerified
- Beneficial owners (CRBR)filing matches KRSVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
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Award criteria
The full criteria and their weights, as published in the notice.
- Price60%
The Contractor who proposes the lowest price will receive 100 points, while the other Contractors will receive less points according to the formula set out in point XIX, item 3, item (1) of the SWZ.
- time to remove software failures or configuration errors40%
Program failures or configuration errors must be resolved in hours by the Contractor . It can't be more than eight hours. Contractors will receive points as described in point XIX, item 3, item (2) of the SWZ.
Buyer
GMINA MIASTO ELBLĄG NA PRAWACH POWIATU
- Address
- ul. Łączności 1, 82-300 Elbląg, Poland
- Region (NUTS)
- PL621
- Website
- www.elblag.eu
Register identifiers
- NIP (tax id)
- 5783051446
- REGON
- 170747715
- EU VAT
- PL5783051446
What this buyer bought before
31 IT contract award notices 2020–2026, €6.5m in total.
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Winner: ANDRA Sp. z o.o.
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22 Jul 2026
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13 Jul 2026
Usługa asysty technicznej Zintegrowanego Systemu Wspomagania Zarządzania Miastem – ESIP
Winner: OPEGIEKA SP. z o.o. · 1 bid
PLN 825,822
17 Dec 2025
Usługa asysty technicznej Elektronicznej Platformy Edukacyjnej - EPED
Winner: OPEGIEKA SP. z o.o. · 1 bid
PLN 380,808
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Usługa asysty technicznej i konserwacji Systemu OTAGO
Winner: Asseco Data Systems S.A. · 1 bid
PLN 719,505
12 Dec 2025
Usługa nadzoru autorskiego nad oprogramowaniem GEO-INFO
Winner: SYSTHERM INFO Sp. z o.o. · 1 bid
PLN 178,350
12 Dec 2025
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- platformazakupowa.pl
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Provision of service and technical assistance for devices from Cisco and Palo Alto"?
Offers are due by 16 Nov 2026, 09:30 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
GMINA MIASTO ELBLĄG NA PRAWACH POWIATU (Elbląg, Poland); NIP (tax id) 5783051446, REGON 170747715.
Where and how do I submit an offer?
Offers are submitted electronically on platformazakupowa.pl.
How are offers scored?
Price 60%, time to remove software failures or configuration errors 40%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 20:08 CET.