Provision of the possibility for electronic fare collection for passengers through a comprehensive solution based on passenger profiles, provided as a service (SaaS), for the needs of "Trolleybus Transport" Ltd., Pleven

ТРОЛЕЙБУСЕН ТРАНСПОРТ ЕООДгр. Плевен, BulgariaNotice 723167-2026 · Reference number: 608917

At a glance

ТРОЛЕЙБУСЕН ТРАНСПОРТ ЕООД (гр. Плевен, Bulgaria) is tendering: Provision of the possibility for electronic fare collection for passengers through a comprehensive solution based on passenger profiles, provided as a service (SaaS), for the needs of "Trolleybus Transport" Ltd., Pleven. Offers are due 11 Nov 2026, 22:59 CET. Estimated value €768,000, 48-month contract. Bidders must show, among other things: ISO 27001, ISO 9001, references, key people, minimum turnover.

Official noticeTender documents

Published on:TEDЦАИС ЕОП (CAIS EOP)

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Translated from the official notice. The original text is the legally binding one.

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Key facts

Deadline
€768,000
Estimated value
48 months
Duration
Open procedure
Procedure
20 Oct 2026
Published
723167-2026
Notice number
608917
Reference number
IT services: consulting, software development, Internet and support (72000000)
Main CPV
BG314
Place of performance (NUTS)
not allowed
Variant offers
Bulgarian
Language of offers

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for offers

  3. Opening of offers

What the buyer wants

The subject of the contract shall be the provision, for a period of 48 (fourty-eight) months, of the possibility of electronic charging public transport passengers served by the contracting entity. This option shall be provided by analysis, deployment, commissioning and provision of the model The subject-matter of the contract shall be performed through the following main activities: Activity

  1. Business analysis - analysis of current processes (sales, validation, tariffs, accountability), stakeholders and availability of data, and preparation of a Business Analysis Report whose validation is a condition for the configuration of the Activity Decision 2; Activity
  2. Configure and implement the Decision based on passenger profiles and the central management component - management of profiles and carriers, product and tariff catalogue, all transport documents and preferential categories of the Regulation (with the exceptions under item 1.4 of the Technical Specification), tariff calculation, sales channels and fiscalisation in the ISUTD mode; Activity
  3. Provision of on-board hardware and integration - provision, as part of the service, of a central on-board computer for each vehicle and cashier equipment defined in business analysis, integration with existing validators and control devices, provision of GPS data positioning, validation and control, as well as standardised external interfaces; Activity
  4. Staff training - conducting trainings of the contracting authority staff on site and in Bulgarian; Activity
  5. Provision of services (model SaaS) for the duration of the contract - provision of server infrastructure and operation, monitoring and analysis of transport, travel information, reports, maintenance (Help Desk), included extensions and coverage of regulatory changes, and continuous submission of data to the National Access Point. The detailed requirements and results of each activity are described in item 5 of the Technical Specification.

CPV codes

  • 72000000IT services: consulting, software development, Internet and supportmain
  • 72416000Application service providers
  • 72310000Data-processing services
  • 72253000Helpdesk and support services

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

Conditions in the notice

  • CertificatesISO 27001 · ISO 9001
  • ReferencesSimilar contracts delivered before
  • Key peopleNamed roles, CVs or minimum team
  • Minimum turnoverMinimum annual turnover or financial standing

Detected automatically in the published notice. Always confirm against the tender documents.

Show the notice text (5)

The participant shall have achieved a minimum total turnover calculated on the basis of the annual turnovers for the last 3 / three/ completed financial years, depending on the date on which it was established or started operations. In the event that the participant is a non-legal entity, the requirement applies to unification as a whole. The requirements of the relevant selection criterion shall be described in detail in a Single European Procurement Document.

Minimum requirement and proof of economic and financial situation: The participant shall have achieved a minimum total turnover calculated on the basis of the sum of annual turnovers for the last three completed financial years, depending on the date on which it was established or started operating, of not less than EUR 1 536 000 (one million, five hundred thirty-six thousand).

Reasons: The minimum total turnover required shall be consistent with the value, volume and duration of the contract and shall not exceed two times its estimated value (Art. 61, para. 2 of the Public Procurement Act). The contract has a continuous 48-month execution where the financial sustainability of the contractor is determining the continuity of the service and its interruption would directly affect the carriage of passengers and the financial reporting of the contracting entity.

To the extent that the estimated value of the contract exceeds the threshold under Art. 61, para. 7 of the Public Procurement Act, the contracting authority shall apply the choice provided for in the provision and shall impose a requirement under Art. 61, para 1, item 1 (turnover), and not under Art. 61, para 1, item 3.

When submitting the offer, the participant shall complete in EEDOP, Part IV: In order to demonstrate economic and financial situation, the participant should submit (at the conclusion of the contract) the following document: - annual financial statements or components thereof where their publication is required under the legislation of the country in which the applicant or participant is established; - reference to the total turnover.

Turnover realised in Bulgarian levs (including for the financial years before the introduction of the euro on 01.01.2026) is translated into euro at the official fixed exchange rate 1 euro = BGN 1,95583. For a participant whose financial statements for the financial year concerned are drawn up in a currency other than euro and Bulgarian lev, the turnover shall be calculated in euro at the official rate of the European Central Bank on the last day of the financial year concerned.

It shall be shown in the cases under Art. 67, para 5 and Art. 112, para 1, item 2 of the Public Procurement Act with the documents referred to in Art. 62, para 1, item 3 and 4 of the Public Procurement Act (annual financial statements or their constituent parts, respectively reference to the total turnover).

The participant must have executed, during the last 3 (three) years counted from the date of tender submission, activities with a scope and volume identical or similar to those of the contract; In the event that the participant is a consortium that is not a legal entity, the requirement is demonstrated by the consortium members who will carry out the relevant activities according to the distribution of their participation provided for in the consortium agreement (Art. 59, para. 6 of the PPA).

Minimum requirement: The participant must have delivered and/or provided and/or implemented and/or maintained, during the last 3 (three) years from the date of tender submission, activities/services that CUMULATIVELY cover the following requirements (U1 - U5).

One or more requirements may be covered by the same activity/service/system/contract; individual requirements may also be demonstrated by different activities/services/contracts for different recipients – it is not required that all requirements be covered within a single contract.

Experience is recognized when the relevant activity (delivery, provision, implementation, or maintenance) was executed in whole or in part within the reference period and the specified scale was simultaneously achieved by the system at a point falling within the reference period, with the scope of what was personally executed by the participant and the scale of the system in which it participated being established by the documents pursuant to this section.

The requirements are: U1 – Automated Fare Collection (AFC) system with a scale comparable to that of the contract. Has participated in the implementation, provision, and/or maintenance of at least 1 (one) automated passenger fare collection system in public transport, commissioned into operation, which simultaneously serves: no fewer than 60 (sixty) vehicles AND no fewer than 200 (two hundred) on-board validators.

An automated fare collection system within the meaning of this requirement shall be understood as a system that validates trips and determines the due price according to the carrier's tariff, regardless of the fare collection model – closed-loop (prepaid transport documents on a media), open-loop (contactless bank card payment), or a combination of both. U2 – Digitalization of subscription transport documents in a mobile wallet.

Has implemented in production the digitalization of personalized subscription transport documents in at least one mobile wallet of a mobile operating system provider – Apple Wallet or Google Wallet "or equivalent" – where the digitalized media is presented contactlessly via a radio-frequency interface compliant with ISO/IEC 14443 "or equivalent" and is validated on an on-board device. U3 – Open-loop (EMV) on on-board validators.

Has participated in the implementation, provision, and/or maintenance of a system that accepts contactless bank cards (EMV) on on-board validators (open-loop), AND/OR implemented integration of a ticketing system with such an EMV system. U4 – Real-time vehicle movement data.

Has implemented in production operation at least one of the following: (a) generation and publication of data in the GTFS Schedule and GTFS Realtime standards "or equivalent" from an Automatic Vehicle Location (AVL) system and/or ticketing system, and/or via a national access point within the meaning of Delegated Regulation (EU) 2017/1926 or an equivalent platform for the ingestion, aggregation, and publication of static and dynamic travel data; or (b) integration where real-time vehicle movement data is exchanged with an AVL/Fleet Management system and/or provided to a passenger information system, including to display panels.

U5 – IASUTD with a central server. Has participated in the implementation AND/OR operational maintenance of an integrated automated commercial activity management system (IASUTD) within the meaning of Art. 118, para. 1 of the VAT Act, operating in central server mode pursuant to Art. 53, para. 2 of …

The participant must have at its disposal personnel and/or management staff with specific professional competence for the execution of the contract, as follows:

  1. Project Manager /KP1/ – 1 person.Education, qualification, skills, and experience requirements: Educational qualification degree "Master's" or "Bachelor's" in one of the following fields: "Technical Sciences", "Natural Sciences, Mathematics and Informatics", or "Social, Economic and Legal Sciences", within the meaning of Council of Ministers Decree No. 125 of 24 June 2002 on the adoption of the Classifier of Higher Education Fields and Professional Fields, or equivalent education acquired abroad in fields equivalent to these.Must possess experience as a manager in at least 1 (one) project and/or contract for an implementation accepted by the recipient (system commissioned into operation) and/or in maintenance performed for at least 12 (twelve) months without termination due to culpable non-performance, of a ticketing/AFC system or other information system in public transport.
  2. System Architect /KP2/ – 1 person.Education, qualification, skills, and experience requirements: Educational qualification degree "Master's" or "Bachelor's" in one of the following fields: "Technical Sciences", "Natural Sciences, Mathematics and Informatics", within the meaning of Council of Ministers Decree No. 125 of 24 June 2002 on the adoption of the Classifier of Higher Education Fields and Professional Fields, or equivalent education acquired abroad in fields equivalent to these.Must possess experience as an architect or lead designer in at least 1 (one) project for the implementation and/or provision and/or maintenance of a transactional information system with continuous operation (24/7) and high availability requirements, commissioned into operation.
  3. On-board equipment dataset processing expert /KP3/ – 1 person.Education, qualification, skills, and experience requirements: Educational qualification degree "Master's" or "Bachelor's" in the field of "Technical Sciences", "Natural Sciences, Mathematics and Informatics" within the meaning of Council of Ministers Decree No. 125 of 24 June 2002 on the adoption of the Classifier of Higher Education Fields and Professional Fields, or equivalent education acquired abroad in fields equivalent to these.Must possess experience as an expert in at least 1 (one) project/contract/service related to the operation and/or maintenance of software solutions for the ingestion and processing of datasets from on-board vehicle equipment (positioning data, validation events, and/or telemetry). For each of the roles KP1 - KP3, the participant shall propose a different natural person.Rationale: The composition and minimum requirements for the team (KP1 - KP3) correspond to the subject matter and complexity of the contract (Art. 59, para. 2 of the Public Procurement Act - PPA) and are limited to what is necessary for a 48-month service with continuous operation: a manager with at least one relevant involvement in an accepted implementation or long-term maintenance of a system in public transport; an architect with experience in a continuous operation and high availability transactional system; and an on-board equipment data expert, on whose work fare calculation, validation, and inspection rely.The requirements allow for equivalent education acquired abroad, do not require specific certifications, and are not used as evaluation criteria (Art. 70, para. 12 of the PPA). Distinction from evaluation criteria (Art. 63, para. 1, item 5 and Art. 70, para. 12 of the PPA): The roles and qualities under KP1 - KP3 are not used as tender evaluation criteria.The comprehensive evaluation methodology does not contain a criterion evaluating the professional competence of the personnel; therefore, there is no overlap between the selection criteria and the evaluation criteria. The participant must assign separate individuals for each of the specified expert position…
  1. The participant shall apply a certified quality management system according to EN ISO 9001 In the event that the participant is a non-legal entity, the requirement shall be demonstrated by the members of the association who will carry out the relevant activities, according to the distribution of their participation provided for in the contract for the creation of the association (Art. 59, para. 6 of the Act).The requirements of the relevant selection criterion shall be described in detail in a Single European Procurement Document.Minimum requirement and demonstration of technical and professional capabilities: The participant should have a certified quality management system according to EN ISO 9001 or equivalent, with a range including development and/or implementation and/or maintenance of information systems and/or software solutions and/or services.In order to demonstrate technical and professional capabilities, the participant should submit (at the conclusion of the contract) the following document: Certificate of implemented quality management system meeting the requirements of EN ISO 9001 standard or equivalent declared in the EEDOP, and if the validity period has expired a new valid certificate or equivalent document issued by accredited persons.
  2. The participant shall apply a certified information security management system according to EN ISO/IEC 27001 or equivalents, under the law of the country in which the participant is established, with a range including development and/or deployment and/or maintenance of information systems and/or software solutions and/or services.In the event that the participant is a non-legal entity, the requirement shall be demonstrated by the members of the association who will carry out the relevant activities, according to the distribution of their participation provided for in the contract for the creation of the association (Art. 59, para. 6 of the Act).The requirements of the relevant selection criterion shall be described in detail in a Single European Procurement Document. Minimum requirement and demonstration of technical and professional capabilities: The participant should have a certified information security management system according to EN ISO/IEC 27001 or equivalent.In order to demonstrate technical and professional capabilities, the participant should submit (at the conclusion of the contract) the following document: Certificate of implemented security management system for information meeting standard requirements BDS EN ISO/IEC 27001 or equivalent declared in EEDOP or, if the validity period has expired, a new valid certificate or equivalent document issued by accredited persons.The contracting authority shall adopt equivalent certificates issued by bodies established in other Member States. The contracting authority shall also accept other evidence of equivalent quality and information security measures where the participant has not had access to such certificates or has not been able to obtain them within the relevant time limits for reasons beyond its control. In such cases, the participant shall be able to demonstrate that the proposed measures are equivalent to those required.

The contracting authority shall require a prototype (movement) of the key software components of the Decision, which illustrates the proposed solution, meets the requirements of item 7.3 of the Technical Specification and shall be subject to a software demonstration before the Commission under point 8.1 thereof.

The samples shall be submitted personally by the participant, his legal or authorized representative, through the post or other courier service, at the address of the contracting entity: Samples may be submitted from 8:00 to 16:00 each working day, within the time limit for receipt of the tenders referred to in the contract notice, subject to the order and moments of item 7.3 of the Technical Specifications, in packaging as required by Article 47, al. 3 of the SUP.

The prototype (s) shall be submitted in accordance with item 7.3 of the Technical Specifications: it shall be sent or transmitted before the submission of the tender and must be received with the contracting entity no later than 16:00 on the last day of the time limit for receipt of tenders.

The offer (Model No 1) shall indicate the input number by which the prototype is registered in the contracting entity's business and when it is sent by means of a postal or other courier service - the consignment number (Art. 47, para. 11 of the PDP). The samples will be used to establish their conformity with the technical specifications and functionality detailed in item 7.3 of the Technical Specifications to be carried out in accordance with the procedure set out in that point will be examined. As a result of the examination of the samples, their integrity or commercial appearance will not be compromised.

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11 met · 1 expiring · 2 missing · 2 to check

Conditions in this notice

  • ISO 27001certificate in the profile, valid on the bid dateIn your profile
  • ISO 9001renew before you bidExpires before the deadline
  • References3 matching references from the last 3 yearsIn your profile
  • Key people2 people in the team meet itIn your profile
  • Minimum turnoverturnover from financial statements above the thresholdIn your profile

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

Company profile — matched to the requirements

  • ISO 22301add it or bring in a consortium partnerNot in your profile yet
  • Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
  • Solution architect — TOGAFno certified personNot in your profile yet
  • IT references, last 3 years3 public-sector implementationsIn your profile
  • Turnover, last 3 yearsfrom financial statementsIn your profile
  • Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
  • Security clearance (Poufne, NATO)to check in the teamNeeds a look

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Award criteria

The full criteria and their weights, as published in the notice.

  • Based on Art. 70, para. 1 and para. 2, item 3 of the Public Procurement Act (PPA), the public procurement is awarded based on the economically most advantageous offer, determined by the criterion "optimal quality/price ratio".60%

    Настоящата обществената поръчка се възлага въз основа на икономически най-изгодната оферта, определена по критерия „оптимално съотношение качество/цена”. Методиката за оценка е Приложение №Б към документацията. Комплексната оценка (КО) на офертата на участника се изчислява по формулата: КО = ТО + ФО, където: - ТО е техническата оценка - максимум 60 точки; - ФО е финансовата оценка - максимум 40 точки. Максимална комплексна оценка: КО = 100 точки. Техническата оценка се изчислява по формулата: ТО = (О1 × 1,8) + (О2 × 1,6) + (О3 × 1,4) + (О4 × 1,2), където: - О1, О2, О3 и О4 са оценките по показатели Т1-Т4 по 3-степенната скала (2, 6 или 10 точки), а тежестите по показатели са съответно 1,8; 1,6; 1,4 и 1,2. Резултатите, получени при изчисляване на комплексната оценка (КО), се закръгляват до втория знак след десетичната запетая.

  • Based on Art. 70, para. 1 and para. 2, item 3 of the Public Procurement Act (PPA), the public procurement is awarded based on the economically most advantageous offer, determined by the criterion "optimal quality/price ratio".40%

    Настоящата обществената поръчка се възлага въз основа на икономически най-изгодната оферта, определена по критерия „оптимално съотношение качество/цена”. Методиката за оценка е Приложение №Б към документацията. Комплексната оценка (КО) на офертата на участника се изчислява по формулата: КО = ТО + ФО, където: - ТО е техническата оценка - максимум 60 точки; - ФО е финансовата оценка - максимум 40 точки. Максимална комплексна оценка: КО = 100 точки. Оценката по показателя „Предлагана цена” се определя по формулата: ФО = (Цmin / Цi) × 40, където: - Цmin е най-ниската предложена обща цена за целия срок на договора (в евро без ДДС) от допуснатите до оценка оферти; - Цi е общата предложена цена за целия срок на договора (в евро без ДДС) на конкретната оферта. Общата предложена цена се формира като месечната абонаментна такса, умножена по 48 (четиридесет и осем) месеца. Максимален брой точки - 40, получава офертата с предложена най-ниска обща цена без ДДС.

Buyer

ТРОЛЕЙБУСЕН ТРАНСПОРТ ЕООД

Address
ДРУЖБА АЛ.МАЛИНОВ №.53, 5800 гр. Плевен, Bulgaria
Region (NUTS)
BG314

Register identifiers

Registration no. in the notice
824104727

What this buyer bought before

3 IT contract award notices 2025–2026, €530,009 in total.

  • Въвеждане на SAF-T отчети чрез преработка на софтуер на дружеството, внедряване на нови модули Склад,Покупки, Банка,каса и разчети и интегрирането им в СУБ сис…

    Winner: ТОНЕГАН ООД

    €23,519

    26 Feb 2026

  • Допълнителна разработка на електронна система за билети – адаптация на AFC системата към валута евро

    Winner: ТЕЛЕКОМ СИСТЕМНА ИНТЕГРАЦИЯ ООД, Р.УНГАРИЯ

    BGN 53,717

    10 Dec 2025

  • Доставка, въвеждане в експлоатация, поддръжка и обслужване на плащания на валидатори за валидация на пътувания с платежни карти, устройства за контрол, и софту…

    Winner: Компютърнет Сървисиз ООД

    €479,025

    28 Nov 2025

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

app.eop.bg
Platform
yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in "Provision of the possibility for electronic fare collection for passengers through a comprehensive solution based on passenger profiles, provided as a service (SaaS), for the needs of "Trolleybus Transport" Ltd., Pleven"?

Offers are due by 11 Nov 2026, 22:59 CET.

What is the estimated value?

The estimated value published in the notice is €768,000.

Who is the buyer?

ТРОЛЕЙБУСЕН ТРАНСПОРТ ЕООД (гр. Плевен, Bulgaria).

Where and how do I submit an offer?

Offers are submitted electronically on app.eop.bg.

How are offers scored?

Based on Art. 70, para. 1 and para. 2, item 3 of the Public Procurement Act (PPA), the public procurement is awarded based on the economically most advantageous offer, determined by the criterion "optimal quality/price ratio". 60%, Based on Art. 70, para. 1 and para. 2, item 3 of the Public Procurement Act (PPA), the public procurement is awarded based on the economically most advantageous offer, determined by the criterion "optimal quality/price ratio". 40%.

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 15:26 CET.