Service provider for IT support 1st level - PR1250264-9940
At a glance
Fraunhofer-Gesellschaft - Einkauf B12 (München, Germany) is tendering: Service provider for IT support 1st level - PR1250264-9940. Offers are due 2 Nov 2026, 10:00 CET. 25-month contract, 2 lots. Bidders must show, among other things: minimum turnover.
Translated from the official notice. The original text is the legally binding one.
Key facts
- Original deadline:
26 Oct 2026, 10:00 CET - Deadline
- not published
- Estimated value
- 25 months
- Duration
- Open procedure
- Procedure
- 21 Oct 2026
- Published
- 729592-2026
- Notice number
- PR1250264-9940
- Reference number
- Helpdesk and support services (72253000)
- Main CPV
- DE212
- Place of performance (NUTS)
- 2
- Lots
- not allowed
- Variant offers
- German
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed once: from 26 Oct 2026, 10:00 CET to 2 Nov 2026, 10:00 CET. The newest notice applies.
Notice published
Original deadline
Opening of offers
Deadline for offers
Offers binding until (computed)computed
36 days from the deadline for offers, per the notice
Planned start of the contract
Planned end of the contract
What the buyer wants
Contract term 01.04.2027 - 31.03.2029 with the option of extension by twice 12 months. Maximum total term 48 months. Induction month 01.03.2027 - 31.03.2027. Option Extension Year 3 from 01.04.2029 - 31.03.2030. Option Extension Year 4 from 01.04.2023 - 31.03.2031 Option Extension Site
CPV codes
- 72253000Helpdesk and support servicesmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Service provider for IT support 1st level - PR1250264-9940
- Estimated value:
- not published
- Place (NUTS):
- DE212
- CPV:
- 72253000 · Helpdesk and support services
Contract term 01.04.2027 - 31.03.2029 with the option of extension by twice 12 months. Maximum total term 48 months. Induction month 01.03.2027 - 31.03.2027. Option Extension Year 3 from 01.04.2029 - 31.03.2030. Option Extension Year 4 from 01.04.2023 - 31.03.2031 Option Extension Site
Lot 2
- Estimated value:
- not published
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Minimum turnoverMinimum annual turnover or financial standing
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (1)
Turnover of the last 3 financial years - This criterion is NOT the only eligibility criterion. The full eligibility criteria can be found here: https://vergabe.fraunhofer.de/NetServer/SelectionCriteria/54321-Tender-1a0d2b1cc3e-419dc8faf076d028
Options, renewals, framework
- Renewals: up to 2 times
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
11 met · 1 expiring · 2 missing · 2 to check
Conditions in this notice
- Minimum turnoverturnover from financial statements above the thresholdIn your profile
Registers — checked automatically
- Handelsregistercompany active, managing directors matchVerified
- Transparenzregister (beneficial owners)entry matches the shareholdersVerified
- Wettbewerbsregister (exclusions)no entry that excludes you from public contractsVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
Buyer
Fraunhofer-Gesellschaft - Einkauf B12
- Address
- Hansastraße 28, 80686 München, Germany
- Region (NUTS)
- DE212
- Website
- vergabe.fraunhofer.de
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- EU VAT
- DE129515865
- Registration no. in the notice
- DE 129515865
What this buyer bought before
224 IT contract award notices 2020–2026, €2.3m in total.
KI-Server-Appliances für Training und Inferenz großer KI-Modelle - PR1275979-2880-I
Winner: Advanced UniByte GmbH +1 more contractors · 3 bids
value not disclosed
21 Oct 2026
Verlängerung Maintenance & Support Nexus - PR1253829-9632-I
Winner: IDpendant GmbH · 1 bid
value not disclosed
15 Oct 2026
GPU-Rechner für KI-Anwendungen im Forschungsbereich Digital Business - PR1233093-2360-I
Winner: Advanced UniByte GmbH · 5 bids
value not disclosed
6 Oct 2026
Rechnen- und GPU Nodes für HPC Cluster - PR1256585-2190-I
Winner: sysgen GmbH · 6 bids
value not disclosed
6 Oct 2026
GitLab Enterprise - PR1217123-9632-I
Winner: SVA System Vertrieb Alexander GmbH · 4 bids
value not disclosed
1 Oct 2026
SAP Software 2026 - 2029 - PR1298582-9603-I
Winner: SAP Deutschland SE & Co. KG · 1 bid
value not disclosed
28 Sept 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- vergabe.fraunhofer.de
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Service provider for IT support 1st level - PR1250264-9940"?
Offers are due by 2 Nov 2026, 10:00 CET. The deadline for offers was changed once: from 26 Oct 2026, 10:00 CET to 2 Nov 2026, 10:00 CET. The newest notice applies.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Fraunhofer-Gesellschaft - Einkauf B12 (München, Germany).
Where and how do I submit an offer?
Offers are submitted electronically on vergabe.fraunhofer.de.
Is the contract divided into lots?
Yes, into 2 lots.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 24 Oct 2026, 00:50 CEST.