Deadline changedManaged servicesTEDPolski

Support service for Puhas self-service stations, Puhas Oy

Pohjois-Karjalan hankintatoimiJoensuu, FinlandNotice 791055-2026 · Reference number: 631941

At a glance

Pohjois-Karjalan hankintatoimi (Joensuu, Finland) is tendering: Support service for Puhas self-service stations, Puhas Oy. Offers are due 23 Nov 2026, 11:00 CET. 49-month contract, 2 lots.

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Translated from the official notice. The original text is the legally binding one.

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Key facts

Original deadline: 16 Nov 2026, 11:00 CET
Deadline
not published
Estimated value
49 months
Duration
Open procedure
Procedure
13 Nov 2026
Published
791055-2026
Notice number
631941
Reference number
IT services: consulting, software development, Internet and support (72000000)
Main CPV
FI1DC
Place of performance (NUTS)
2
Lots
Finnish
Language of offers

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

The deadline for offers was changed once: from 16 Nov 2026, 11:00 CET to 23 Nov 2026, 11:00 CET. The newest notice applies.

  1. Deadline for questions

  2. Notice published

  3. Original deadline

  4. Deadline for offers

  5. Opening of offers

  6. Planned start of the contract

  7. Planned end of the contract

What the buyer wants

The North Karelia Supply Agency requests to submit a tender for the purchase of support services for the self-service stations of Puhas for the contract period from 9 December 2026 to 31 December 2030 + the possibility to continue for an indefinite period. If the contract is terminated no later than 12 (12) months before the end of the contract period, the contract expires on 31 December 2030.

If the contract is not terminated at the end of the contract period, the contract shall remain in force for an indefinite period of twelve (12) months. The offer is binding and should be made in Finnish. The whole procurement process is in Finnish. The service must comply with the regulations of the European Union, the laws and regulations of Finland and the authorities.

CPV codes

  • 72000000IT services: consulting, software development, Internet and supportmain

Lots (2)

The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1Support service for Puhas self-service stations, Puhas Oy

    Estimated value:
    not published
    Place (NUTS):
    FI1DC
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    The North Karelia Supply Agency requests to submit a tender for the purchase of support services for the self-service stations of Puhas for the contract period from 9 December 2026 to 31 December 2030 + the possibility to continue for an indefinite period. If the contract is terminated no later than 12 (12) months before the end of the contract period, the contract expires on 31 December 2030. If the contract is not terminated at the end of the contract period, the contract shall remain in force for an indefinite period of twelve (12) months. The offer is binding and should be made in Finnish. The whole procurement process is in Finnish. The service must comply with the regulations of the European Union, the laws and regulations of Finland and the authorities.

  2. Lot 2

    Estimated value:
    not published

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

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This tender's facts

  • 2 lotschoose the lots you can deliver and price each oneNeeds a look
  • Price — 90 ptsyour price against past winning bidsNeeds a look
  • Description of the operating model — 10 ptsevidence ready for this award criterionNeeds a look
  • Who wins at this buyerrecently: Innofactor Solutions Oy, Finago HR Solutions Oy — 6 different winners in the last 6 awardsNeeds a look

Typical for: Managed services

  • Service levels (SLA)availability, response and penalty terms you can meetIn your profile
  • Information securityISO/IEC 27001 or equivalent controlsIn your profile
  • Service and data locationwhere the service runs and where data is keptIn your profile
  • Business continuitybackups, disaster recovery and an exit planNeeds a look
  • Operations teamqualified staff for the required service hoursIn your profile

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

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Award criteria

The full criteria and their weights, as published in the notice.

For all lots

  • Total price90%

    Kaikkien tuotteiden ja palveluiden yhteenlaskettu hinta Liite 3 - Hinnoittelutaulukko mukaisesti.

  • Description of the operating model10%

    Tarjoukseen tulee liittää toimintamallin kuvaus siitä, miten tarjoaja käytännössä toteuttaa tukipalveluprosessin ja varmistaa, että liitteen 1b mukaiset vasteajat toteutuvat.

Buyer

Pohjois-Karjalan hankintatoimi

Address
Torikatu 19 A, 80100 Joensuu, Finland
Region (NUTS)
FI1DC
Official contact address
[email protected]
The functional mailbox published in the notice. We never publish personal data.

Register identifiers

Registration no. in the notice
0242746-2

What this buyer bought before

12 IT contract award notices 2020–2026, €5.8m in total.

  • Taloushallinnon järjestelmäkokonaisuus / Karelia ammattikorkeakoulu Oy:lle

    Winner: Innofactor Solutions Oy

    €290,000

    6 Aug 2026

  • Uudelleen kilpailutus: Talous- ja henkilöstöhallinnon palvelut, Siun työterveys Oy

    Winner: Finago HR Solutions Oy +1 more contractors

    €88,465

    21 Jul 2026

  • Kuljetuksien suunnitteluohjelmisto - Polkka - Pohjois-Karjalan tukipalvelut Oy:lle

    Winner: Vinka

    €300,000

    29 Jun 2026

  • Toiminnanohjausjärjestelmäkokonaisuus / Puhas Oy

    Winner: Enpros Oy

    €450,000

    23 Dec 2025

  • Kontiolahden itsepalveluaseman tietojärjestelmä ja automaatiourakka, Puhas Oy, uudelleenkilpailutus

    Winner: M-Technology Oy

    €370,000

    20 Nov 2025

  • Omavalvontajärjestelmä, Polkka - Pohjois-Karjalan tukipalvelut oy (uudelleenkilpailutus)

    Winner: Nokeval Oy

    €500,000

    26 Sept 2025

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

tarjouspalvelu.fi
Platform
yes
Electronic submission
no
Electronic auction
Go to the platformOfficial notice

Questions & answers

What is the deadline for offers in "Support service for Puhas self-service stations, Puhas Oy"?

Offers are due by 23 Nov 2026, 11:00 CET. The deadline for offers was changed once: from 16 Nov 2026, 11:00 CET to 23 Nov 2026, 11:00 CET. The newest notice applies.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

Pohjois-Karjalan hankintatoimi (Joensuu, Finland).

Where and how do I submit an offer?

Offers are submitted electronically on tarjouspalvelu.fi.

Is the contract divided into lots?

Yes, into 2 lots.

How are offers scored?

Total price 90%, Description of the operating model 10%.

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 13 Nov 2026, 03:25 CET.