Technical assistance service for the CMS tool along with its expansion
At a glance
Województwo Śląskie (Katowice, Poland) is tendering: Technical assistance service for the CMS tool along with its expansion. Offers are due 3 Dec 2026, 10:00 CET. 24-month contract. Bidders must show, among other things: bid deposit.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- 24 months
- Duration
- Open procedure
- Procedure
- 26 Oct 2026
- Published
- 737382-2026
- Notice number
- BZ-ZP.272.5.36.2026.AT
- Reference number
- System and support services (72250000)
- Main CPV
- PL22A
- Place of performance (NUTS)
- not allowed
- Variant offers
- Polish
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
Offers binding until (computed)computed
90 days from the deadline for offers, per the notice
What the buyer wants
- The subject of the order is the Service of technical assistance of the CMS tool along with its expansion. The contract covers the following activities:
- Action I – includes the provision of technical assistance held by the Contracting Authority CMS consisting of:
- Removal of errors occurring in the CMS held by the Contracting Authority with all its functionalities, including correct integration with the system owned by the Ordering Authority WOWZA Streaming Engine. Ensure stability, safety, consistency of the solution for six (6) CMS instances (assisted).
- Support of the Contracting Authority's staff for the operation and operation of the CMS and existing services (maximum 50 queries / month for all existing instances covered by assistance and services).
- Action II (with the option right) – includes the expansion and modification of CMS and existing CMS-based services (modification of functionality, new functionality) within the scope of programming man-hours:
- The Contracting Authority provides within Action II a maximum of 350 man-hours, including: - 110 man-hours as a basic order, - 240 man-hours as an optional order, throughout the duration of the Agreement with the fact that it is a maximum value and subject to point (b) of the Agreement.
- The Ordering Party reserves the right to Action II. The Contracting Authority points out that due to technical circumstances, organisational man-hours can be used in a smaller dimension, i.e. in the basic order dimension, 110 man-hours. If the Contracting Authority does not exercise the right of extension and modification of CMS of more than 110 man-hours, The contractor will not make any claims for this.
- Meeting WCAG requirements at the level required under applicable law (including, inter alia, Act of 4 April 2019 on the accessibility of digital websites and mobile applications of public entities, Regulations of the Council of Ministers of 12 April 2012 on National Interoperability Frameworks, minimum requirements for public registers and the exchange of information in electronic form and minimum requirements for information systems, Act of 19 July 2019 on ensuring accessibility for people with special needs.
- In view of the specificity of the subject matter of the contract, the Contracting Authority shall require the Contractor to check the documents necessary for the performance of the contract, made available at the premises of the Contracting Authority, in accordance with the provisions of point VIII of the Description of the object of the contract (OPP), which is Annex 3 to the SWZ.Failure to comply with this obligation will result in the rejection of the tender pursuant to Article 226(1)(18) of Law No 4. The Contracting Authority shall be entitled to exercise the right of option referred to in Article 441(1) of the Pzp Act, in accordance with the principles described in paragraphs 2 and 6 of Annex 2 to the WWZ -designed terms of the contract (PPU).
- The description of the subject matter of the contract (in short: OGA) provides: Annex 3 to SWZ / Annex 1 to the proposed provisions of the contract.
- The draft provisions of the contract on this public contract, which will be introduced to the content of the contract, are set out in Annex 2 to the WWZ.
- Instructions for the Contractor can be found on the Platform at: https://slaskie.ezzamujący.pl/servlet/HomeServlet?MP module=main&MP action=publicFilesList&clientName=slaskie&USER MENU OVER=publicFilesList
CPV codes
- 72250000System and support servicesmain
- 72240000Systems analysis and programming services
- 72230000Custom software development services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (2)
- The Contracting Authority shall consider the above condition met if the Contractor demonstrates that within the last 3 years (counting back from the day on which the deadline for submission of tenders expires), and if the period of business activity is shorter – within this period, it has duly performed, and in the case of recurring or continuous services is duly performing:
- at least 1 service consisting in the provision of technical *assistance / support for a CMS (Content Management System) consisting in website maintenance, including the Public Information Bulletin (BIP), with a minimum value of PLN 70,000 gross, for a minimum period of 12 months, and
- at least 1 service consisting in the expansion or modification** of a CMS system with a minimum value of PLN 30,000 gross. The service may be currently underway; however, for the condition to be considered met by the Contracting Authority, the Contractor is required to demonstrate that:
- the service consisting in the provision of technical *assistance / support for a CMS is already being performed for a minimum period of 12 months, and its value is at least PLN 70,000 gross,
- the value of the service consisting in expansion or modification is at least PLN 30,000 gross.The Contracting Authority permits meeting the condition for participation in the procedure specified above within a single service, provided it is demonstrated that it covers both the scope of providing technical assistance/support for a CMS with a value of at least PLN 70,000 gross for a period of 12 months, and the scope of expansion or modification of a CMS with a value of at least PLN 30,000 gross. *Technical assistance/technical support of a website is a set of activities aimed at providing assistance in its use.These activities may include customer service (answering user questions, resolving technical issues, assisting in the use of the website), technical help (providing tools and information enabling users to solve problems independently). ** By expansion or modification of a CMS, the Contracting Authority understands modifications made to an existing CMS or the creation of new functionality/functionalities in an already existing CMS.Note 1: In view of Article 117(1) of the PPL Act, the Contracting Authority reserves that where a tender is submitted by two or more entities (Contractors jointly applying for the award of a contract), and similarly where a Contractor relies on the capacities of another entity under the rules set out in Article 118 of the PPL Act, the condition referred to in point 1 must be met in its entirety by the Contractor (one of the Contractors submitting a joint tender) or by the entity whose capacities in this respect the Contractor relies upon – the so-called aggregation of experience is not permitted.Note 2: In view of Article 117(3) of the PPL Act, with respect to the condition concerning experience referred to in point 3.4.1 above, Contractors jointly applying for the award of a contract may rely on the capacities of those Contractors who will perform the services for the execution of which these capacities are required.Note 3: In view of Article 118(2) of the PPL Act, with respect to the conditions concerning experience referred to in point 3.4.1 above, Contractors may rely on the capacities of entities providing resources if those entities perform the services for the execution of which these capacities are required.Note 4: If the Contractor relies on experience in the performance of services carried out jointly with other contractors, the service (scope) in which the Contractor directly participated must be demonstrated.Note 5: If the Contractor, in order to demonstrate compliance with the conditions of participation, specifies a currency other than Polish zloty (PLN), the average exchange rate of this currency published by the National Bank of Poland (NBP) as of the date of initiation of the procedure shall be used for its conversion.
- In order to demonst…
- The Contracting Authority shall recognise the fulfilment of the above condition if the Contractor demonstrates that it will direct to the performance of the public contract:
- a minimum of 1 person, in particular responsible for the provision of services, having a minimum of 1 year of experience in the implementation of the service consisting in providing *assistance/technical support for CMS websites, and
- a minimum of 1 person, in particular responsible for the provision of services, having at least 1 year of experience in programming and handling, repairing errors and making changes to CMS content management systems consisting of ** development or modification of CMS.The Contracting Authority shall allow the Contracting Authority to identify the same person if it meets the requirement to have experience in both of the above areas. *The technical assistant/technical support of the website is a team of activities aimed at providing assistance in using it.These activities may include customer support (provide answers to user questions, solve technical problems, help with the use of the website), technical assistance (access to tools and information enabling users to solve problems themselves). ** The purchaser, under the concept of expansion of the CMS, understands the modifications made to the existing CMS system or the creation of new/new functionality in the already existing CMS system.Note 1: The Contracting Authority does not specify the detailed way in which the condition set out in point 3.4.2 above is met by Contractors jointly applying for the award of a contract (no use of the disposal provided for in Article 117(1) of the Pzp Act) and similarly when the Contractor relies on the resources of another entity, in accordance with the principles laid down in Article 118 of the Pzp Act.Note 2: When assessing technical or professional capacity, The Contracting Authority may, at any stage of the procedure, consider that the Contractor does not have the required capacity if the Contractor has conflicting interests, in particular the involvement of technical or professional resources Contractors for other economic activities Contractors may have a negative impact on the performance of the contract.Note 3: Having regard to Article 117(3) of the Ppp Act as regards the test condition referred to in point 3.4.2. above, Contractors jointly applying for a contract may rely on the capacity of those Contractors who perform the services to which those capacities are required.Note 4: Having regard to Article 118(2) of the Ppp Act as regards the condition of experience referred to in point 3.4.2. above, Contractors may rely on the capacity of the providers of resources if they provide services to which those capacities are required.
- The Contractor whose tender will be the highest rated (before the selection of the most favourable offer) in order to demonstrate compliance with the conditions for participation in the procedure (as defined by the Contracting Authority in Section 3 of Chapter VI of the SWZ), pursuant to Article 126(1) of the Act Pzp will be called upon to submit within the prescribed time limit no less than 10 days of the following current date on the date of their submission of the personal evidence: - in order to demonstrate compliance with the condition referred to in point 1: - a list of persons referred to by the Contractor for the performance of the public contract, in particular those responsible for the provision of the services, together with information on their experience necessary for the performance of the public contract, as well as the extent of their activities and information on the basis for their disposal. For details of the list of subjective evidence, see point 4 of Chapter VI of the WWZ.
Bid bond & performance security
What the notice says about securities
- Ustala się obowiązek wniesienia przez Wykonawcę wadium w wysokości: 7 000,00 zł (słownie: siedem tysięcy złotych i 00/100).
- Wadium należy wnieść przed upływem terminu składania ofert i utrzymywać nieprzerwanie do dnia upływu terminu związania ofertą, z wyjątkiem przypadków, o których mowa w niniejszym rozdziale SWZ.
- Wadium może być wniesione w jednej lub kilku następujących formach:
- w pieniądzu – przelewem na rachunek bankowy Województwa Śląskiego w: Bank Pekao S.A. O/W-wa ul. Towarowa 25 00-958 Warszawa nr 37 1240 6292 1111 0010 5063 8458 tytuł przelewu: „Wadium w postępowaniu nr BZ-ZP.272.5.36.2026.AT” - wadium w formie pieniądza uważa się za prawidłowo wniesione, gdy środki pieniężne będą znajdowały się na koncie Zamawiającego przed upływem wyznaczonego terminu składania ofert
- w gwarancjach bankowych;
- w gwarancjach ubezpieczeniowych;
- w poręczeniach udzielanych przez podmioty, o których mowa w art. 6b ust. 5 pkt 2 ustawy z dnia 9 listopada 2000 r. o utworzeniu Polskiej Agencji Rozwoju Przedsiębiorczości.
- Wadium wnoszone w postaci niepieniężnej należy złożyć wraz z ofertą poprzez Platformę przetargową - w wydzielonym, odrębnym pliku. Należy przekazać oryginał gwarancji lub poręczenia w postaci elektronicznej.
- Dopuszcza się, aby wadium zostało wniesione przez pełnomocnika (lidera) lub jednego z Wykonawców wspólnie ubiegających się o udzielenie zamówienia, z zastrzeżeniem pkt 5.1. niniejszego rozdziału SWZ. 5.1.W przypadku wniesienia wadium w postaci niepieniężnej, treść dokumentu wadialnego musi zapewniać możliwość zaspokojenia interesów Zamawiającego co oznacza, że uzyskanie zagwarantowanej zapłaty wadium musi obejmować wszystkie wskazane w ustawie Pzp przesłanki zatrzymania wadium, o których mowa w art. 98 ust. 6 ustawy Pzp, tj. działania lub zaniechania wszystkich Wykonawców wspólnie ubiegających się o udzielenie zamówienia.
- Zwrot wadium: 6.1. z urzędu: Zamawiający zwraca wadium niezwłocznie, nie później jednak niż
Original language: Polish
Options, renewals, framework
- Options: foreseen
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This tender's facts
- Bid depositamount in the tender documents — arrange it before the deadlineNeeds a look
- Price — 60 ptsyour price against past winning bidsNeeds a look
- Removal of a significant error from the moment of submission of the… — 20 ptsevidence ready for this award criterionIn your profile
- Extension of the deadline for the execution of the contract — 10 ptsevidence ready for this award criterionNeeds a look
- Who wins at this buyerrecently: COMP S.A., Utila sp. z o.o. — 6 different winners in the last 6 awardsNeeds a look
Typical for: Support & maintenance
- Service levels (SLA)response and fix times you can guaranteeNeeds a look
- Vendor support accessupdate rights and escalation to the manufacturerIn your profile
- Support team and on-callqualified staff for the required hoursIn your profile
- Maintenance referencessimilar maintenance contracts deliveredIn your profile
Registers — checked automatically
- KRS / CEIDG statuscompany active, representation matchesVerified
- NIP and VAT white listactive VAT payer, account listedVerified
- Beneficial owners (CRBR)filing matches KRSVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
- Total gross price of the order60%
Points for the ‘Total gross contract price’ criterion will be awarded on a point scale from 0 to 60 points according to the following formula: lowest total gross contract price of all tenders submitted not rejected/ total gross contract price of the tender tested (recalculated) x 60 = number of points By total gross order price The Ordering Party understands the price for the performance of the object of the contract in accordance with the requirements of the Ordering Party. The price for the execution of the entire contract must include all elements of the cost of performance of the contract. In the above criterion the Contractor may score a maximum of 60 points.
- Removal of a significant error from the moment of submission of the service report20%
Points for the criterion ‘Deleting a significant error from the moment of the submission of the service declaration’ shall be awarded on a point scale from 0 to 20 points on the basis of the information declared by the Contractor in point 4.1 of the tender form according to the following assumptions: * during the maximum period of 24 hours - 0 points * in time not exceeding 22 hours - 10 points * in time not exceeding 20 hours or less - 20 points Note 1: The Contracting Authority shall require that the removal of a significant error occurs within 24 hours of the transmission of the service application. Note 2: If the Contractor fails to indicate or indicates more than one option of erasure of a significant error, from the moment the service application is transmitted, the Contractor shall be deemed to have offered a maximum time of 24 hours and shall therefore receive 0 points. The time of removal of a significant error from the moment the service application is submitted, indicated by the Contractor in the offer form, will be entered in the contract. In the above criterion the Contractor may score a maximum of 20 points.
- Removal of a minor error from the moment of submission of the service report10%
Points for the criterion ‘Deleting a minor error from the moment of the submission of the service declaration’ shall be awarded on a point scale from 0 to 10 points on the basis of the information declared by the Contractor in point 4.2 of the tender form as follows: * during the maximum time of 72 hours - 0 point * in time not exceeding 66 hours - 5 point * in time not exceeding 60 hours or less -10 point Note 1: The Contracting Authority shall require that a minor error be removed within 72 hours of the submission of the service application. Note 2: In case the Contractor does not indicate or indicate more than one option of time for removing a minor error from the moment of submitting the service application, the Contractor shall be deemed to have offered a maximum time of 72 hours and shall therefore receive 0 points. The time of removal of the minor error from the moment the service application, indicated by the Contractor in the tender form, is entered in the contract. In the above criterion the Contractor may score a maximum of 10 points.
- Extension of the deadline for the execution of the contract10%
Points for the criterion ‘Extension of the term of performance of the contract’ will be awarded if the Contractor declares in point 4.3 of the tender form an extension of the term of performance of the contract. By extending the deadline for performance of the contract, the Contracting Authority understands the extension of the deadline for completion of the contract, in which actions I and II will be implemented. For an extended period of performance of the contract, the Contractor will not receive any additional remuneration for Action I. The extended duration of the service will take place after the end of 24 months of provision of the service, in accordance with §5(6) of the proposed provisions of the contract. Note: The Contractor will receive 0 points under the criterion ‘Extension of the term of performance of the contract’ in the case where, in point 4.3 of the tender form, it does not declare (does not indicate a field) that the term of performance of the contract is extended. In the above criterion the Contractor may score 10 points.
Buyer
Województwo Śląskie
- Address
- ul. Ligonia 46, 40-037 Katowice, Poland
- Region (NUTS)
- PL22A
- Website
- www.slaskie.pl
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- NIP (tax id)
- 9542770064
- REGON
- 276254650
- EU VAT
- PL9542770064
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Winner: Salutaris sp. z o. o. · 2 bids
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How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- slaskie.ezamawiajacy.pl
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Technical assistance service for the CMS tool along with its expansion"?
Offers are due by 3 Dec 2026, 10:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Województwo Śląskie (Katowice, Poland); NIP (tax id) 9542770064, REGON 276254650.
Where and how do I submit an offer?
Offers are submitted electronically on slaskie.ezamawiajacy.pl.
How are offers scored?
Total gross price of the order 60%, Removal of a significant error from the moment of submission of the service report 20%, Removal of a minor error from the moment of submission of the service report 10%, Extension of the deadline for the execution of the contract 10%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 13:00 CET.