10030912 Framework agreement for operational support Open Text Content Server and Archive Server

At a glance

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH (Eschborn, Germany) is tendering: 10030912 Framework agreement for operational support Open Text Content Server and Archive Server. Offers are due 15 Oct 2026, 12:00 CEST. 12-month contract. Bidders must show, among other things: references, minimum turnover, insurance.

15 Oct 2026, 12:00 CEST
Deadline
12 months
Duration
Open procedure
Procedure
System and support services (72250000)
Main CPV
16 Sept 2026
Published

Translated from the official notice. The original text is the legally binding one.

What the buyer wants

The services to be provided based on monthly packages include the following services: - Support for Content Server - Support for OpenText Archive Server -Security Patches as required -Support for scan workstations A framework agreement is concluded for the provision of the following services by individual contract: - Consulting services - Customzing and programming services - System administration services

Die GIZ betreibt seit 2005 ein Dokumentenmanagementsystem (DMS) auf Basis von OpenText Content Server. Zuletzt fand ein Upgrade auf die Version 23.3 statt. Das DMS verwaltet ca. 40 Mio. Objekte, und es wird von ca. 25.300 Usern weltweit genutzt. Im Wesentlichen wird das DMS genutzt zur - Dokumentenablage in strukturierten Projektakten - Dokumentenablage in Ordner der Organisationsstruktur - Verlinkung von Dokumenten im Intranet (IDA) - Zusammenarbeit von Teams und Externen (Communities of Practice) Gegenstand der vorliegenden Ausschreibung ist der Abschluss eines Dienstvertrags zur Erbringung von laufenden Betriebsunterstützungsleistungen auf Basis von monatlichen Pauschalen sowie einer Rahmenvereinbarung zur Erbringung von IT-Dienstleistungen per Einzelauftrag mit einer einzigen auftragnehmenden Partei (AN). Die AN hat in enger Abstimmung mit dem DMS-Team der Abteilung IT-Betrieb im Bereich DIGITS und den Fachbereichen der GIZ optimale und wirtschaftliche IT-Lösungen zu konzeptionieren und umzusetzen (Leistungen per Einzelauftrag). Zudem unterstützt die AN das DMS-Team bei Fehlerbehebung und Incidentbearbeitung im 3rd Level (Betriebsunterstützung auf Basis von monatlichen Pauschalen).

What a bidder needs

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  • References

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  • Minimum turnover

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  • Insurance

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Show the notice text (4)

DE-A1: Conditions for order execution (with the offer; by means of self-declaration): The selection criteria, in the absence of a suitable category, do not come exclusively from the above criteria category. Self-declaration: name of the company and address, tax ID, registration in the commercial register or equivalent register under the legislation of the country of origin 2. No grounds for exclusion according to § 123, § 124 GWB, § 22 LkSG, Ordinance on Russia Sanctions 3. declaration of the applicant community and/or declaration of subcontractors (if applicable)

DE-B1: Technical and professional performance (with the offer; by means of self-declaration): 1.The basis for the professional evaluation is only reference projects with a minimum contract volume of 500,000 EUR (net) 2. At least 3 reference projects in the field of content management (OpenText Content Server and/or Archive Server) in the last 36 months (deadline: date of publication of this call for tender)

DE-C1: Economic and financial capacity (with the offer; by self-declaration): Average annual turnover in the last three financial years in EUR (net) (For tenders published by GIZ within six months of the end of the last financial year, the fourth last financial year can be used), at least EUR 1,500,000 (net)

DE-C2: Economic and financial capacity (with the offer; by self-declaration): Average number of employees and managers in the last three calendar years, at least 10 persons. There is a professional liability insurance with a civil liability insurer or credit institution licensed in the EU, for persons and other damages with a coverage of at least 500.000.00 EUR and double maximized each time or a corresponding commitment to provide such insurance protection.

What this buyer bought before

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform.