System implementationTEDPolski

Customer relationship management and customer service system for the use of Helsinki Housing Rights Ltd.

Helsingin Asumisoikeus OyHelsinki, FinlandNotice 736016-2026 · Reference number: 622756

At a glance

Helsingin Asumisoikeus Oy (Helsinki, Finland) is tendering: Customer relationship management and customer service system for the use of Helsinki Housing Rights Ltd.. Offers are due 23 Nov 2026, 08:00 CET. 2 lots.

Official noticeTender documents

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Translated from the official notice. The original text is the legally binding one.

Key facts

Deadline
not published
Estimated value
Competitive dialogue
Procedure
23 Oct 2026
Published
736016-2026
Notice number
622756
Reference number
Software package and information systems (48000000)
Main CPV
2
Lots
Finnish
Language of offers

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for questions

  3. Deadline for offers

What the buyer wants

Helsingin Apartments Oy (hereinafter "Haso '," customer' or "contracting entity ') invites suppliers (hereinafter" candidates') to submit their request to participate in the competitive dialogue procedure under the Procurement Act in accordance with the contract notice and its annexes. SUMMARY OF THE PROJECT PRELIMINARY DESCRIPTION The target of the acquisition is the new customer management and service system for Helsingin Apartments Oy.

The system is intended to support and enhance the overall process of customer management in Haso from sales and rental to customer service during housing, as well as the handling of service requests, contacts and tasks of the partner network. The new solution aims at a more transparent, measurable and efficient approach and the replacement of the current system for dealing with service requests.

The system to be procured must serve: Haso internal users, residents, applicants, right holders and external service partners. The system addresses issues such as customer service, housing, sales, bug reports, reclamations, orders, changes, invoicing and partner measures. The system shall support the guidance of service requests in the Haso service structure based on the type, content and urgency of the request.

The aim of the acquisition is to provide an easy-to-use, cost-effective and scalable solution that supports multi-channel operations, customer service and sales work, process automation, use of artificial intelligence and knowledge management. The solution should allow the management of customer and service information, the necessary integration into other systems, access management for different user groups and secure processing of personal data. Preliminary description of the object of the acquisition Annex II-3.3 Description, HASO customer service system definition.

CPV codes

  • 48000000Software package and information systemsmain

Lots (2)

The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1Customer relationship management and customer service system for the use of Helsinki Housing Rights Ltd.

    Estimated value:
    not published
    CPV:
    48000000 · Software package and information systems

    Helsingin Apartments Oy (hereinafter "Haso '," customer' or "contracting entity ') invites suppliers (hereinafter" candidates') to submit their request to participate in the competitive dialogue procedure under the Procurement Act in accordance with the contract notice and its annexes. SUMMARY OF THE PROJECT PRELIMINARY DESCRIPTION The target of the acquisition is the new customer management and service system for Helsingin Apartments Oy. The system is intended to support and enhance the overall process of customer management in Haso from sales and rental to customer service during housing, as well as the handling of service requests, contacts and tasks of the partner network. The new solution aims at a more transparent, measurable and efficient approach and the replacement of the current system for dealing with service requests. The system to be procured must serve: Haso internal users, residents, applicants, right holders and external service partners. The system addresses issues such as customer service, housing, sales, bug reports, reclamations, orders, changes, invoicing and partner measures. The system shall support the guidance of service requests in the Haso service structure based on the type, content and urgency of the request. The aim of the acquisition is to provide an easy-to-use, cost-effective and scalable solution that supports multi-channel operations, customer service and sales work, process automation, use of artificial intelligence and knowledge management. The solution should allow the management of customer and service information, the necessary integration into other systems, access management for different user groups and secure processing of personal data. Preliminary description of the object of the acquisition Annex II-3.3 Description, HASO customer service system definition.

  2. Lot 2

    Estimated value:
    not published

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

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This tender's facts

  • 2 lotschoose the lots you can deliver and price each oneNeeds a look
  • Candidate's skills and experience 100 % — 100 ptsevidence ready for this award criterionNeeds a look

Typical for: System implementation

  • Implementation partner statuscertified for the platform being implementedIn your profile
  • Comparable implementationsreferences of similar scope and valueIn your profile
  • Implementation teamproject manager and certified consultantsNot in your profile yet
  • Data migration and integrationsexperience with the buyer's current systemsNeeds a look
  • Training and documentationuser and administrator training in the buyer's languageIn your profile

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

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Award criteria

The full criteria and their weights, as published in the notice.

For all lots

  • Candidate's skills and experience 100 %100%

    Osallistumispyynnön mukaisesti

Buyer

Helsingin Asumisoikeus Oy

Address
Valimotie 9-11, 00380 Helsinki, Finland

Register identifiers

Registration no. in the notice
0912770-2

What this buyer bought before

1 IT contract award notices 2026–2026, €1m in total.

  • Digitaalinen työympäristö

    Winner: Netox Oy

    €1m

    27 Jul 2026

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

tarjouspalvelu.fi
Platform
yes
Electronic submission
no
Electronic auction
Go to the platformOfficial notice

Questions & answers

What is the deadline for offers in "Customer relationship management and customer service system for the use of Helsinki Housing Rights Ltd."?

Offers are due by 23 Nov 2026, 08:00 CET.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

Helsingin Asumisoikeus Oy (Helsinki, Finland).

Where and how do I submit an offer?

Offers are submitted electronically on tarjouspalvelu.fi.

Is the contract divided into lots?

Yes, into 2 lots.

How are offers scored?

Candidate's skills and experience 100 % 100%.

Which procedure is used?

Competitive dialogue.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 24 Oct 2026, 03:47 CEST.