13 Nov 2026Deadline changedManaged servicesFramework agreementTEDPolski

IT operations, support and security services for ONTRAS Gastransport GmbH

ONTRAS Gastransport GmbHLeipzig, GermanyNotice 763194-2026 · Reference number: ONTRAS-2026-0017

At a glance

ONTRAS Gastransport GmbH (Leipzig, Germany) is tendering: IT operations, support and security services for ONTRAS Gastransport GmbH. Offers are due 13 Nov 2026, 12:00 CET. 60-month contract, 5 lots. Bidders must show, among other things: ISO 20000, ISO 27001, ISO 9001, references, key people, insurance, security clearance, bid deposit.

Official notice Tender documents

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Translated from the official notice. The original text is the legally binding one.

Key facts

13 Nov 2026, 12:00 CETOriginal deadline: ~~6 Nov 2026, 12:00 CET~~
Deadline: not published
Estimated value: 60 months
Duration: Negotiated with call
Procedure: 3 Nov 2026
Published: 763194-2026
Notice number: ONTRAS-2026-0017
Reference number: IT services: consulting, software development, Internet and support (72000000)
Main CPV: DED51
Place of performance (NUTS): 5
Lots

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

The deadline for offers was changed once: from 6 Nov 2026, 12:00 CET to 13 Nov 2026, 12:00 CET. The newest notice applies.

3 Nov 2026
Notice published
6 Nov 2026, 12:00 CET
Original deadline
13 Nov 2026, 12:00 CET
Deadline for offers

What the buyer wants

The Lot Standard-IT comprises the provision and operation of central IT infrastructure and platform services for the client. The services are provided as integrated operational services and form the technological basis for the operation of a large number of business IT applications and the associated infrastructure components. The lot includes in particular services of the data center infrastructure, the network and communication infrastructure, the application platforms and the technical application operation.

The systems, platforms and applications in the scope are provided to applicants in the offer phase in the form of a detailed service catalogue as well as supplementary inventory and architecture documents. Different performance levels are provided for the platforms and applications in the scope.

These can include in particular: housing, hosting, platform operation, technical application operation, provision of operating platforms, monitoring, backup and recovery services, patch and release management, operational support, technical operation management. The specific scope of services can be designed differently depending on the application, platform or infrastructure component.

For the provision of services, the contractor provides the necessary operating platforms, infrastructure components as well as management and monitoring tools and ensures their operation in accordance with the agreed service levels. The services also include the operational management of the necessary infrastructure domains.

This includes in particular: data center, server, virtualization, container platforms, storage, backup and recovery, archiving, network and connectivity, basic communication services and technical application platforms. The services are provided on the basis of defined quality levels and service level agreements. Highly available, safe and standardised operating procedures must be applied.

The service is provided according to the IT service management processes specified by ONTRAS and using the IT service management tools provided by ONTRAS. The contractor has to design his organization, his processes and his internal systems in such a way that the ONTRAS processes are consistently adhered to and all processes relevant for ONTRAS are completely, up-to-date and traceable in the IT service management tool of ONTRAS.

The services are also to be provided on the basis of the architecture, technology, integration, security and solution specifications defined by ONTRAS. The contractor implements these requirements within his area of responsibility and takes them into account in the operation, modification and further development of the services. The contractor is not entitled to use its own standard processes, its own IT service management systems or deviating architecture and solution specifications.

Insofar as the contractor uses his own processes or systems for his internal service provision, this does not release him from the service provision in the processes and systems specified by ONTRAS. Additional integrations, synchro-nizations or organizational measures that are required due to the contractor’s own systems or process models are the responsibility of the contractor.

Decisive for the cooperation with ONTRAS and the other service providers are exclusively the processes, systems and specifications specified by ONTRAS. This lot does not include core IT services, security operations center services, user-oriented workplace services and service desk and on-site support services, as far as these are assigned to other lots of the procurement procedure. The respective interfaces are described in detail in the procurement documents.

IT operations, support and security services for ONTRAS Gastransport GmbH

CPV codes

72000000IT services: consulting, software development, Internet and supportmain
72260000Software-related services
72510000Computer-related management services
72253000Helpdesk and support services
72222300Information technology services
72514000Computer facilities management services
72700000Computer network services
72250000System and support services
72600000Computer support and consultancy services
30200000Computer equipment and supplies
72610000Computer support services
72253200Systems support services

Lots (5)

The contract is divided into 5 lots. Offers may be submitted for selected lots where the documents allow it.

Lot 1Standard IT services
Estimated value:
not published
Duration:
60 months
Place (NUTS):
DED51
CPV:
72000000 · IT services: consulting, software development, Internet and support
The Lot Standard-IT comprises the provision and operation of central IT infrastructure and platform services for the client. The services are provided as integrated operational services and form the technological basis for the operation of a large number of business IT applications and the associated infrastructure components. The lot includes in particular services of the data center infrastructure, the network and communication infrastructure, the application platforms and the technical application operation. The systems, platforms and applications in the scope are provided to applicants in the offer phase in the form of a detailed service catalogue as well as supplementary inventory and architecture documents. Different performance levels are provided for the platforms and applications in the scope. These can include in particular: housing, hosting, platform operation, technical application operation, provision of operating platforms, monitoring, backup and recovery services, patch and release management, operational support, technical operation management. The specific scope of services can be designed differently depending on the application, platform or infrastructure component. For the provision of services, the contractor provides the necessary operating platforms, infrastructure components as well as management and monitoring tools and ensures their operation in accordance with the agreed service levels. The services also include the operational management of the necessary infrastructure domains. This includes in particular: data center, server, virtualization, container platforms, storage, backup and recovery, archiving, network and connectivity, basic communication services and technical application platforms. The services are provided on the basis of defined quality levels and service level agreements. Highly available, safe and standardised operating procedures must be applied. The service is provided according to the IT service management processes specified by ONTRAS and using the IT service management tools provided by ONTRAS. The contractor has to design his organization, his processes and his internal systems in such a way that the ONTRAS processes are consistently adhered to and all processes relevant for ONTRAS are completely, up-to-date and traceable in the IT service management tool of ONTRAS. The services are also to be provided on the basis of the architecture, technology, integration, security and solution specifications defined by ONTRAS. The contractor implements these requirements within his area of responsibility and takes them into account in the operation, modification and further development of the services. The contractor is not entitled to use its own standard processes, its own IT service management systems or deviating architecture and solution specifications. Insofar as the contractor uses his own processes or systems for his internal service provision, this does not release him from the service provision in the processes and systems specified by ONTRAS. Additional integrations, synchro-nizations or organizational measures that are required due to the contractor’s own systems or process models are the responsibility of the contractor. Decisive for the cooperation with ONTRAS and the other service providers are exclusively the processes, systems and specifications specified by ONTRAS. This lot does not include core IT services, security operations center services, user-oriented workplace services and service desk and on-site support services, as far as these are assigned to other lots of the procurement procedure. The respective interfaces are described in detail in the procurement documents.
Lot 2Core IT services
Estimated value:
not published
Duration:
60 months
Place (NUTS):
DED51
CPV:
72000000 · IT services: consulting, software development, Internet and support
Das Los Kern-IT umfasst die Bereitstellung und den Betrieb derjenigen IT-Infrastruktur-, Plattform- und Basisdienste, die für die Aufrechterhaltung geschäftskritischer und regulatorisch relevanter IT-Funktionen sowie fachlicher Systeme der Auftraggeberin erforderlich sind. Die Leistungen des Loses unterscheiden sich von den Leistungen des Loses Standard-IT durch erhöhte Anforderungen hinsichtlich Verfügbarkeit, Sicherheit, Integrität, Nachvollziehbarkeit und regulatorischer Steuerbarkeit. Für die im Scope befindlichen Plattformen und Anwendungen sind unterschiedliche Leistungs-stufen vorgesehen. Diese können insbesondere umfassen: Housing, Hosting, Plattformbetrieb, Technischer Applikationsbetrieb, Bereitstellung von Betriebsplattformen, Monitoring, Backup- und Recovery-Leistungen, Patch- und Release-Management, Betriebsunterstützung, technische Betriebsführung. Die Leistungserbringung erfolgt nach den durch ONTRAS vorgegebenen IT-Service-Management-Prozessen und unter Nutzung des von ONTRAS bereitgestellten IT-Service-Management-Tools. Der Auftragnehmer hat seine Organisation, seine Pro-zessabläufe und seine internen Systeme so auszugestalten, dass die ONTRAS-Prozesse durchgängig eingehalten und alle für ONTRAS relevanten Vorgänge vollstän-dig, aktuell und nachvollziehbar im IT-Service-Management-Tool von ONTRAS geführt werden. Die Leistungen sind zudem auf Grundlage der von ONTRAS festgelegten Architektur-, Technologie-, Integrations-, Sicherheits- und Lösungsvorgaben zu erbringen. Der Auf-tragnehmer setzt diese Vorgaben innerhalb seines Verantwortungsbereichs um und berücksichtigt sie bei Betrieb, Änderung und Weiterentwicklung der Leistungen. Ein Anspruch des Auftragnehmers auf Nutzung eigener Standardprozesse, eigener IT-Service-Management-Systeme oder abweichender Architektur- und Lösungsvorgaben besteht nicht. Soweit der Auftragnehmer für seine interne Leistungserbringung eigene Prozesse oder Systeme nutzt, entbindet ihn dies nicht von der Leistungserbringung in den durch ONTRAS vorgegebenen Prozessen und Systemen. Zusätzliche Integrationen, Synchro-nisationen oder organisatorische Maßnahmen, die aufgrund eigener Systeme oder Pro-zessmodelle des Auftragnehmers erforderlich werden, liegen in dessen Verantwortung. Maßgeblich für die Zusammenarbeit mit ONTRAS und den weiteren Leistungserbrin-gern sind ausschließlich die durch ONTRAS vorgegebenen Prozesse, Systeme und Vorgaben. ONTRAS behält sich vor, für einzelne oder mehrere Leistungen dieses Loses die Leistungser-bringung ganz oder teilweise aus einer durch ONTRAS beigestellten Rechenzentrumsumge-bung am Standort der ONTRAS oder an einem von ONTRAS bestimmten Standort vorzuge-ben. Der Auftragnehmer hat sein Betriebsmodell so auszurichten, dass die betreffenden Leis-tungen auch unter Nutzung der beigestellten Rechenzentrumsinfrastruktur erbracht werden können. Die Beistellung der Rechenzentrumsumgebung ändert die Betriebs-, Service- und Ergebnisverantwortung des Auftragnehmers für die ihm übertragenen Leistungen nicht. Die konkrete Abgrenzung zwischen beigestellter Infrastruktur, Betriebsverantwortung, Mitwirkungsleistun-gen und Verantwortlichkeiten wird in den Leistungsbeschreibungen und Vertragsunterlagen festgelegt. Der Auftragnehmer hat die hierfür erforderlichen organisatorischen, personellen, technischen und sicherheitsbezogenen Voraussetzungen zu schaffen und in seinem Leis-tungs- und Betriebskonzept zu berücksichtigen. Sofern Anwendungen oder Infrastrukturkomponenten besonderen regulatorischen Anforderun-gen unterliegen, sind diese entsprechend den jeweils geltenden Sicherheits-, Dokumentations- und Nachweispflichten zu betreiben. Die Leistungen werden auf Basis definierter Service-Level-Agreements sowie ergänzender Sicherheits- und Betriebsanforderungen erbracht. Für ausgewählte Leistungen können erhöhte Anforderungen hinsichtlich Verfügbarkeit, Wiederanlaufzeiten und Betriebsbereitschaft gelten. Nicht Bestandteil dieses Loses sind Anwenderarbeitsplätze, Servic…
Lot 3Managed Workplace
Estimated value:
not published
Duration:
60 months
Place (NUTS):
DED51
CPV:
72510000 · Computer-related management services
Das Los Managed Workplace umfasst sämtliche Leistungen zur Bereitstellung, Verwaltung und Unterstützung der von den Anwendern der Auftraggeberin genutzten digitalen Arbeitsplatzaus-stattung. Die IT-Arbeitsplatzausstattung umfasst insbesondere Endgeräte wie Desktop-PCs, Notebook-PCs, Tablets, Smartphones sowie weitere mobile und stationäre Endgeräte. Darüber hinaus umfasst sie die für die Nutzung dieser Endgeräte erforderlichen Peripheriegeräte wie Monitore, Dockingstationen, Druck- und Scanlösungen, Konferenz- und Medientechnik, Zubehörkomponenten sowie weitere Arbeitsplatzausstattungen. Die Mengengerüste der im Scope befindlichen Endgeräte und Peripheriekomponenten werden den Bewerbern im weiteren Verlauf des Vergabeverfahrens in Form detaillierter Anlagen zur Verfügung gestellt. Die Leistungen des Auftragnehmers umfassen nahezu den vollständigen Lebenszyklus der IT-Arbeitsplatzausstattung. Hierzu gehören insbesondere: Planung und Standardisierung, Beschaffung, Bereitstellung, Installation und Inbetriebnahme, Softwareverteilung, Asset Management, Geräteverwaltung, Betrieb, Wartung, Austausch, Umzugsleistungen, Rücknahme und Entsorgung. Darüber hinaus umfasst das Los die für die Nutzung der Endgeräte erforderlichen Arbeitsplatzservices. Diese beinhalten insbesondere Leistungen für Betriebssysteme, Standardsoftware, Client-Management, Endpoint-Konfigurationen, mobile Arbeitsplätze sowie weitere nutzernahe Arbeitsplatzfunktionen. Bestandteil des Loses sind ebenfalls Leistungen für die Bereitstellung und den Betrieb moderner Kommunikations- und Kollaborationsarbeitsplätze. Hierzu zählen insbesondere Funktionen für elektronische Kommunikation, Zusammenarbeit, digitale Meetings sowie weitere Arbeitsplatzservices, die zur täglichen Zusammenarbeit der Mitarbeiter erforderlich sind. Die Leistungen werden für unterschiedliche Nutzergruppen und Anforderungsprofile erbracht. Die hierfür maßgeblichen Serviceklassen, Qualitätsstufen und Service Level Agreements wer-den im weiteren Verlauf des Vergabeverfahrens spezifiziert. Die Leistungserbringung erfolgt nach den durch ONTRAS vorgegebenen IT-Service-Management-Prozessen und unter Nutzung des von ONTRAS bereitgestellten IT-Service-Management-Tools. Der Auftragnehmer hat seine Organisation, seine Pro-zessabläufe und seine internen Systeme so auszugestalten, dass die ONTRAS-Prozesse durchgängig eingehalten und alle für ONTRAS relevanten Vorgänge vollstän-dig, aktuell und nachvollziehbar im IT-Service-Management-Tool von ONTRAS geführt werden. Die Leistungen sind zudem auf Grundlage der von ONTRAS festgelegten Architektur-, Technologie-, Integrations-, Sicherheits- und Lösungsvorgaben zu erbringen. Der Auftragnehmer setzt diese Vorgaben innerhalb seines Verantwortungsbereichs um und berücksichtigt sie bei Betrieb, Änderung und Weiterentwicklung der Leistungen. Ein Anspruch des Auftragnehmers auf Nutzung eigener Standardprozesse, eigener IT-Service-Management-Systeme oder abweichender Architektur- und Lösungsvorgaben besteht nicht. Soweit der Auftragnehmer für seine interne Leistungserbringung eigene Prozesse oder Systeme nutzt, entbindet ihn dies nicht von der Leistungserbringung in den durch ONTRAS vorgegebenen Prozessen und Systemen. Zusätzliche Integrationen, Synchro-nisationen oder organisatorische Maßnahmen, die aufgrund eigener Systeme oder Prozessmodelle des Auftragnehmers erforderlich werden, liegen in dessen Verantwortung. Maßgeblich für die Zusammenarbeit mit ONTRAS und den weiteren Leistungserbringern sind ausschließlich die durch ONTRAS vorgegebenen Prozesse, Systeme und Vorgaben. Nicht Bestandteil dieses Loses sind zentrale Rechenzentrumsleistungen, zentrale Netzwerkleistungen, das Identitätsmanagement, Security Operations sowie die zentrale Service-Desk-Funktion, soweit diese anderen Losen des Vergabeverfahrens zugeordnet werden.
Lot 4Service Desk & operational service integration
Estimated value:
not published
Duration:
60 months
Place (NUTS):
DED51
CPV:
72253000 · Helpdesk and support services
Das Los Service Desk & operative Service-Integration umfasst die Erbringung zentraler Anwenderunterstützungs- und Service-Management-Leistungen für die Auftraggeberin. Der Auftragnehmer stellt den zentralen Single Point of Contact für die Anwender der Auftragge-berin bereit und verantwortet die Annahme, Bearbeitung, Steuerung und Nachverfolgung von Serviceanfragen, Störungen und weiteren Vorgängen gemäß den vereinbarten Prozessen. Die Leistungserbringung erfolgt hierbei grundsätzlich unter Nutzung der durch die Auftraggeberin bereitgestellten Systeme für IT-Service-Management. Die Leistungen werden für sämtliche im Scope befindlichen IT-Services erbracht. Dies umfasst sowohl Leistungen der durch den Auftragnehmer selbst erbrachten Lose als auch Leistungen weiterer Auftragnehmer sowie Leistungen interner Organisationseinheiten der Auftraggeberin. Die Leistungen des Auftragnehmers umfassen insbesondere: Service Desk, Incident Management, Service Request Management, Kommunikationsleistungen gegenüber Anwendern, Ticket-Koordination, Eskalationsmanagement, Knowledge Management, Reporting, Service-Level-Überwachung und operative Service Integration. Der Auftragnehmer übernimmt darüber hinaus die operative Steuerung und Koordination der an der Leistungserbringung beteiligten Leistungspartner. Hierzu gehören insbesondere die Überwachung definierter Übergabepunkte, die Nachverfolgung losübergreifender Vorgänge sowie die Sicherstellung eines für die Anwender konsistenten Serviceerlebnisses. Die Leistungserbringung erfolgt nach den durch ONTRAS vorgegebenen IT-Service-Management-Prozessen und unter Nutzung des von ONTRAS bereitgestellten IT-Service-Management-Tools. Der Auftragnehmer hat seine Organisation, seine Pro-zessabläufe und seine internen Systeme so auszugestalten, dass die ONTRAS-Prozesse durchgängig eingehalten und alle für ONTRAS relevanten Vorgänge vollstän-dig, aktuell und nachvollziehbar im IT-Service-Management-Tool von ONTRAS geführt werden. Die Leistungen sind zudem auf Grundlage der von ONTRAS festgelegten Architektur-, Technologie-, Integrations-, Sicherheits- und Lösungsvorgaben zu erbringen. Der Auf-tragnehmer setzt diese Vorgaben innerhalb seines Verantwortungsbereichs um und berücksichtigt sie bei Betrieb, Änderung und Weiterentwicklung der Leistungen. Ein Anspruch des Auftragnehmers auf Nutzung eigener Standardprozesse, eigener IT-Service-Management-Systeme oder abweichender Architektur- und Lösungsvorgaben besteht nicht. Soweit der Auftragnehmer für seine interne Leistungserbringung eigene Prozesse oder Systeme nutzt, entbindet ihn dies nicht von der Leistungserbringung in den durch ONTRAS vorgegebenen Prozessen und Systemen. Zusätzliche Integrationen, Synchro-nisationen oder organisatorische Maßnahmen, die aufgrund eigener Systeme oder Pro-zessmodelle des Auftragnehmers erforderlich werden, liegen in dessen Verantwortung. Maßgeblich für die Zusammenarbeit mit ONTRAS und den weiteren Leistungserbrin-gern sind ausschließlich die durch ONTRAS vorgegebenen Prozesse, Systeme und Vorgaben. Nicht Bestandteil dieses Loses sind die fachliche Betriebsverantwortung für Infrastruktur-, Platt-form-, Arbeitsplatz- oder Security-Leistungen sowie strategische Steuerungsaufgaben der Auftraggeberin.
Lot 5Security Operation Center (SOC)
Estimated value:
not published
Duration:
60 months
Place (NUTS):
DED51
CPV:
72222300 · Information technology services
Das Los Security Operations Center umfasst Leistungen zur Überwachung, Analyse, Erken-nung und Behandlung sicherheitsrelevanter Ereignisse innerhalb der IT-Landschaft der Auftraggeberin. Der Auftragnehmer stellt die für die Erkennung potenzieller Sicherheitsvorfälle erforderlichen Betriebs- und Analyseleistungen bereit und unterstützt die Auftraggeberin bei der fortlaufenden Ver-besserung ihres Sicherheitsniveaus. Die Leistungen werden für die im Scope befindlichen Systeme, Anwendungen, Plattformen, Netze und Endpunkte der Auftraggeberin erbracht. Der genaue Umfang der einbezogenen Systeme und Datenquellen wird im weiteren Verlauf des Vergabeverfahrens spezifiziert. Die Leistungen des Auftragnehmers umfassen insbesondere: Security Monitoring, Erkennung und Bewertung von Sicherheitsereignissen, Eskalation von Sicherheitsvorfällen, Schwachstellenbezogene Unterstützungsleistungen, Forensische Unterstützungsleistungen, Sicherheitsreporting. Die Leistungen werden kontinuierlich erbracht und schließen die Identifikation, Bewertung und Eskalation sicherheitsrelevanter Ereignisse gemäß definierter Reaktions- und Eskalationsverfahren ein. Darüber hinaus unterstützt der Auftragnehmer die Auftraggeberin bei der Bewertung neuer Bedrohungen sowie bei der Weiterentwicklung der für die Sicherheitsüberwachung eingesetzten Prozesse, Regeln und Betriebsverfahren.Die Leistungserbringung erfolgt nach den durch ONTRAS vorgegebenen IT-Service-Management-Prozessen und unter Nutzung des von ONTRAS bereitgestellten IT-Service-Management-Tools. Der Auftragnehmer hat seine Organisation, seine Prozessabläufe und seine internen Systeme so auszugestalten, dass die ONTRAS-Prozesse durchgängig eingehalten und alle für ONTRAS relevanten Vorgänge vollständig, aktuell und nachvollziehbar im IT-Service-Management-Tool von ONTRAS geführt werden. Die Leistungen sind zudem auf Grundlage der von ONTRAS festgelegten Architektur-, Technologie-, Integrations-, Sicherheits- und Lösungsvorgaben zu erbringen. Der Auf-tragnehmer setzt diese Vorgaben innerhalb seines Verantwortungsbereichs um und berücksichtigt sie bei Betrieb, Änderung und Weiterentwicklung der Leistungen. Ein Anspruch des Auftragnehmers auf Nutzung eigener Standardprozesse, eigener IT-Service-Management-Systeme oder abweichender Architektur- und Lösungsvorgaben besteht nicht. Soweit der Auftragnehmer für seine interne Leistungserbringung eigene Prozesse oder Systeme nutzt, entbindet ihn dies nicht von der Leistungserbringung in den durch ONTRAS vorgegebenen Prozessen und Systemen. Zusätzliche Integrationen, Synchronisationen oder organisatorische Maßnahmen, die aufgrund eigener Systeme oder Prozessmodelle des Auftragnehmers erforderlich werden, liegen in dessen Verantwortung. Maßgeblich für die Zusammenarbeit mit ONTRAS und den weiteren Leistungserbrin-gern sind ausschließlich die durch ONTRAS vorgegebenen Prozesse, Systeme und Vorgaben. Nicht Bestandteil dieser Lose sind die operative Durchführung von Infrastrukturänderungen, die Administration von Zielsystemen sowie die Verantwortung für die Umsetzung von Sicher-heitsmaßnahmen innerhalb der fachlichen Zuständigkeit anderer Auftragnehmer. Diese ver-bleiben bei den jeweils verantwortlichen Leistungserbringern.

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

Conditions in the notice

CertificatesISO 20000 · ISO 27001 · ISO 9001
ReferencesSimilar contracts delivered before
Key peopleNamed roles, CVs or minimum team
InsuranceProfessional or liability insurance
Security clearanceSecurity clearance or background checks
Bid depositA deposit or guarantee with the offer

Detected automatically in the published notice. Always confirm against the tender documents.

Show the notice text (8)

Minimum criteria: for all lots: self-declaration German-language service provision. The applicant/for applicant communities the authorized representative for all members of the applicant community confirms by self-declaration that the service is provided in German. Furthermore, it is confirmed that sufficient German-language communication possibilities are available for the operational and controlling contacts. The submission of the declaration is mandatory with the request to participate and thus minimum criterion.

The non-submission shall lead to exclusion from the procurement procedure. for all lots: self-declaration service management capability. The applicant/in the case of a consortium, the authorised representative for all members of the consortium shall confirm by self-declaration that he/she has documented procedures for the management and provision of the services offered. The procedures shall include at least: incident management, service request management, change management, escalation management and reporting.

The submission of the declaration is mandatory with the request to participate and thus minimum criterion. The non-submission shall lead to exclusion from the procurement procedure.

Minimum criteria: For lots 1, 2, 3 and 5, the applicant/for consortia, the authorised representative for all members of the consortium confirms by self-declaration that a valid ISO/IEC 27001:2022 certification or an equivalent accredited and certified information security management system (ISMS) is available. Equivalence shall be demonstrated by the applicant.

For lot 4: Applicant/for consortia the authorized representative for all members of the consortium certifies by self-declaration that there is a valid ISO 9001 or ISO/IEC 20000-1 or ISO/IEC 27001:2022 certification or an equivalent management system certification tested and certified by an accredited body. Equivalence shall be demonstrated by the applicant. The applicant must prove the equivalence.Certificates must be issued by an EU-recognised inspection body - so-called Notified Body.

The accreditation number must be visible on the certificate or an EU certificate of conformity must be provided. In addition to the required certificates, equivalent certificates according to European standards are permitted. Equivalence shall be demonstrated to the contracting entity. Relevant is the continuous certification proven by the applicant without interruption until the time of application.

In the case of a change between standard revisions (e.g. ISO/IEC 27001:2013 to ISO/IEC 27001:2022), the certification is considered to be continued uninterrupted unless the validity of the certificate is interrupted. All certificates are minimum criteria. The uninterrupted duration of the validity of the submitted certification is a selection criterion for all lots. Weighting: 0=<3, 1=≥3 and < 6 years, 2=≥ 6 and < 8 years, 3=≥ 8 years.

Subsequently can be submitted by the bidder, a member of the bidder or an NU (under consideration of the application a. d. qualifying loan). For each lot, for the d. applicant the admission for the offer phase, is the techn. and berufl. Demonstrate performance by exactly two suitable references (minimum criterion). The refs in their entirety must meet the minimum requirements laid down for each lot. Thus, a ref does not have to cover all the components of the respective lot.

Complementary experts Focus areas of the ref. are permitted, provided the minimum requirements total. are fulfilled. Wide. refs submitted for the same lot are not taken into account. If only one ref is submitted, the tenderer shall be excluded even if this reference meets all the minimum criteria. A ref may be used for several lots requested, provided that it meets the minimum requirements (complementary) applicable to each of these lots.

The examination and evaluation shall be carried out for each lot separately and exclusively on the basis of the rules applicable to that lot. requirements. The ref. indication marked as such is evaluated as selection criteria. As far as quantitative information is concerned, the highest or best value from the two references is scored for the respective selection criterion (no addition of the values of both references). The submission of the following 2 ref. is mandatory (minimum criterion).

Lot 1: At least one ref must demonstrate experience in the areas of infrastructure and platform operation, hosting, technical application operation, network and communication services as well as monitoring, backup and recovery services of comparable size. Mind. one of the bd. ref. must provide services for an operator crit. Infrastructure under dt. law or for an operator under an eur. cf. The KRITIS regime. The second ref. must be in.

Services in an environment with comparable increases. include information security, availability, traceability, documentation or regulatory controllability requirements. The number of server instances is evaluated within the scope of the selection criterion. Weighting: Number of server instances operated: 0 points= <50 or >750, 1 point=50 to 99 or 401 to 750, 2 points=100 to 139 or 281 to 400, 3 points=140 to 280. Number of server instances operated with contract.

Availability ≥ 99.5% : 0 = <5 or >100, 1=5 to 14 or 51 to 100, 2=15 to 19 or 41 to 50. 3 =20 to 40. Lot 2: Mind. a Ref. must demonstrate experience in the operation of mission-critical infrastructure and platform components, identity and access management, directory services or comparable security and availability-critical systems. Mind. one of the bd. ref. must provide services for an operator crit. Infrastructures according to German law or for an operator under an eur. cf. The KRITIS regime.

The second ref. must at least increase services in an environment with cf. Information security, availability, traceability, documentation or regulator requirements. controllability. The references to the number of d. server instances and the above-mentioned work are evaluated within the scope of the selection criterion.

Weighting: Server instances: 0 = <10 or >400, 1=10 to 39 od. 251 to 400, 2=40 to 79 od. 130 to 250; Employees: 0=<2, 1=2 to 4, 2=5 to 8, 3=≥ 9 Lot 3: Mind. one of the bd. ref. must include experience in the provision, operation and life-cycle management of end devices Client management, workplace services, rollout and on-site services. Mind. one of the bd. ref. must prove experience in the communication, collaboration and meeting services.

These include in particular Leist. in the field of e-mail, messaging, collaboration, conference room, media technology or digital meeting solutions. The references e.g.

The number of terminals and supported users are evaluated within the scope of the selection criterion. Weighting: Terminals: 0=<400 od.>3,000, 1=400 to 799 od. 1.751 to 3,000, 2=800 to 999 od. 1,251 to 1,750;3=1,000 to 1250; User: 0=<2…

The applicant/in the case of a consortium, the authorised representative for all members of the consortium shall certify by self-declaration the following information on his technical and professional capacity. The contracting entity reserves the right to verify this information by providing appropriate evidence. The non-taxation leads to exclusion from the further procedure (minimum criterion). The information shall be evaluated under the selection criteria.

Lot 1: Number of customers of productive operations (this includes only customers with a minimum of 300 and a maximum of 3,000 end users), staff capacity infrastructure, platform and network operation, 24x7 operational capacity, successfully completed operations takeovers, security-verified personnel (SÜG). Weighting Selection criterion: Number AG: 0= <5, 1=5 to 10, 2=11 to 20, 3=>20; FTE in Infrastr. mode: 0= <50, 1=50 to 74, 2=75 to 149, 3=≥150.

Number of FTE 24/7: 0=<15, 1= 15 to 24, 2= 25 to 39, 3=≥ 40; Takeovers: 0=<2, 1=2 to 5, 2=6 to 10, 3=>10; siüb. Personnel: 0=No MA with lifted SO2 and less than 10 SO2 processes running, 1=minimum 10 lf. Fr, but none of them. SO2, 2=1 to 14 MA m. SÜ2, 3=≥15 MA with discontinued Lot 2: Active KRITIS customers, core IT personnel capacity, high-availability customer environments, security verified personnel (SÜG). Weighting Selection criterion: Number of AG prod.

Operating services: 0=0, 1=1, 2=2, 3=≥3; Number of RTDs: 0=20, 1=20 to 39, 2=40 to 49, 3=≥50; Number AG with high availability. Customer environments: 0=0, 1=1, 2=2, 3=≥3; siüb. Personnel: 0=no MA with lifted SÜ2 and less than 10 running SÜ2 processes, 1=minimum. 10 l of SO2 process, but not exhausted SÜ2, 2=1 to 14 MA with discontinued SÜ2, 3=≥15 MA with completed SÜ2.

Lot 3: Productively managed terminals, Human Resources Managed Workplace, Customers with a complete terminal lifecycle, Successfully completed workplace transitions, Security Verified Personnel (SÜG).

Weighting selection criterion: managed terminals: 0=<1.000, 1=1.000 to 4.999, 2=5.000 to 9.999, 3=≥10,000; Number of personnel capacity/RTD: 0=<10, 1=10 to 14, 2=15 to 29, 3=≥ 30; AG fully.End devices lifeycle: 0=<2, 1=2 to 5, 2=6 to 10, 3=>10; Transitions: 0=<2, 1=2 to 5, 2=6 to 10, 3=>10; Si.abb. personnel: 0=no MA with dissolved SÜ2 and less than 5 current SÜ2 processes, 1=minimum. 5 lf. SUL2 processes, but not turned off SÜ2, 2=1 to 10 MA with discontinued SÜ2, 3=≥11 MA with closed SÜ2.

Lot 4: Supported users, staff capacity Service Desk, customers with multi-provider control, successfully completed service desk or service integration transitions. Weighting Selection Criterion: 0=<1,000, 1=1,000 to 3,999, 2=4,000 to 7,499, 3=≧7,500; FTE: 0=<10, 1=10 to 14, 2=15 to 29, 3=≥ 30; AG Multi-Provider Control: 0=<2, 1=2 to 5, 2=6 to 10, 3=≥11; completed. Transitions: 0=<2, 1=2 to 5, 2=6 to 10, 3=≥11.

Lot 5: KRITIS customers, personnel capacity SOC, monitoring scope SOC, successfully completed SOC onboardings or SOC transitions, security verified personnel (SÜG). Weighting selection criterion: AG KRITIS: 0=<2, 1=2 to 3, 2=4 to 7, 3=≥8; FTE: 0=15, 1=15 to 29, 2=30 to 59, 3=≥60; Monitoring scope SOC: 0=<5,000 assets, 1=5,000 to 14,999 assets, 2=15,000 to 49,999 assets, 3=≥50,000 assets; Completed SOC onboardings/transitions: 0=<2, 1= 2 to 4, 2= 5 to 8, 3= ≥ 9.

Personnel: 0=less than 3 MA with graduated SÜ2 , 1=3 to 9 MA with discontinued SÜ2, 2=10 to 19 MA with discontinued SÜ2, 3=≥ 20 MA with completed SÜ2. For further details, please refer to the application forms for all lots, Section 3.4 in each case.

Confidentiality obligation: In the case of continuation of the procurement procedure, procurement documents are issued which provide confidential information from ONTRAS, among other things, in the sense of §§ 5 para. 3 sentence 2, 41 para 4 sentence 1 SektVO. Against this background, the granting of sufficient confidentiality is imperative. The self-declaration (Confidentiality Obligation Form) is to be sent as a pdf document signed by the authorized representative for all members of the competition association.

The form "Confidentiality Obligation" becomes part of the service contract. Failure to submit the signed form "Confidentiality obligation" leads to exclusion from the procurement procedure (minimum criterion). With the application for participation, the form "Russia-related self-declaration" must be completed and submitted signed by the applicant or authorized representative for all members of the applicant community. Failure to submit the signed form leads to exclusion from the procurement procedure (minimum criterion).

Confirmation by self-declaration on professional liability insurance The applicant/for applicant associations the authorized representative for all members of the applicant association confirms by self-declaration that the following requirements for the company liability insurance on which an application is submitted are met and guaranteed until the expiry of its warranty period.

For candidate communities, it is confirmed that the insurance cover also includes claims against the Community for damage caused by other Community partners. Alternatively, each member of the Community shall provide a separate safeguard protection in accordance with the requirements. A corresponding proof of insurance must be submitted with the mentioned requirements in the offer phase, in any case at the latest with the submission of the first offer.

The non-submission leads to exclusion from the procurement procedure Requirements for company liability insurance: cover amount in the amount of at least. EUR 5 million for personal injury per incident; Coverage amount of at least. EUR 5 million for damage to property and property per event; The total benefit for all insurance claims of one insurance year is at least. double that coverage.

The customer reserves the right to request a self-declaration from the bidder or a corresponding proof of the insurer during the offer phase, in any case at the latest before the award, with the confirmation that the abovementioned sums of coverage have not yet been used up at the corresponding time or are reserved for the regulation of other damages.

The applicant or the authorized representative for all members of the applicant community must submit a current Creditreform information with the application for participation. The information must not be older than 31.08.2026 at the end of the participation period. Failure to submit the Creditreform information leads to exclusion from the further procedure (minimum criterion).

Current excerpt from the professional or commercial register of the country of origin or provenance or Submission of a certificate. The extract or the certificate must not be older than 6 months - deadline is the end of the participation period

Bid bond & performance security

What the notice says about securities

Angaben zu Sicherheitsleistungen: Vertragserfüllungs- und Gewährleistungsbürgschaft gem. vertraglichen Anforderungen.

Der Vertrag wird mit der Aufforderung zur Angebotsabgabe in der 2. Stufe des Verfahrens (Angebots- und Verhandlungsphase) allen im Rahmen des Teilnahmewettbewerbs qualifizierten Bewerbern zur Verfügung gestellt.

Original language: German

Options, renewals, framework

Framework agreement without reopening of competition
Up to 1 contractors in the framework
Options: foreseen
Renewals: foreseen, 60 months each

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Conditions in this notice

ISO 20000certificate in your profile, valid on the bid dateIn your profile
ISO 27001certificate in your profile, valid on the bid dateIn your profile
ISO 9001certificate in your profile, valid on the bid dateIn your profile
Key peopleyour team matched to the required rolesNot in your profile yet
Referencessimilar contracts from your history matched to the conditionIn your profile
Insuranceliability policy amount and validity on the bid dateIn your profile
Security clearanceclearance level of the people you proposeNeeds a look

This tender's facts

Bid depositamount in the tender documents — arrange it before the deadlineNeeds a look
5 lotschoose the lots you can deliver and price each oneNeeds a look
Framework agreementone supplier — every order during the agreement goes to the winnerNeeds a look
Price — 35% of the scoreyour price against past winning bidsNeeds a look
Service and operational concept — 25% of the scoreevidence ready for this award criterionIn your profile
Service organization and service measures concept — 20% of the scoreevidence ready for this award criterionNeeds a look
Who wins at this buyerrecently: PRISMA EUROPEAN Capacity Platform GmbH, Sopra Steria SE — 6 different winners in the last 6 awardsNeeds a look

Typical for: Managed services

Service levels (SLA)availability, response and penalty terms you can meetIn your profile
Service and data locationwhere the service runs and where data is keptIn your profile

Registers — checked automatically

Handelsregistercompany active, managing directors matchVerified
Transparenzregister (beneficial owners)entry matches the shareholdersVerified
Wettbewerbsregister (exclusions)no entry that excludes you from public contractsVerified
EU VAT (VIES)number active in VIESVerified
LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
Sanctions screeningcompany and owners not listedVerified

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Award criteria

The full criteria and their weights, as published in the notice.

Lot 1

Service and operational concept20%
Design and operation of standard IT infrastructure and related platform and basic services including availability, capacity, lifecycle, backup, restoration and technical security measures
Service organization and service management concept10%
Design of the service organisation and the service management and operational processes relevant for the operation of the standard IT services, including interfaces with ONTRAS, other lots and other third parties involved in the provision of services. Special focus is on the continuous processing of operational processes as well as the coordination of dependencies between infrastructure, platform and other IT services.
Transition and takeover concept20%
Transition and adoption of standard IT services including the necessary infrastructure, platform and basic services as well as the associated operational information and documentation. Particular focus is on the orderly takeover or migration of existing services and technical dependencies, the establishment of the necessary integrations and the proven operational readiness before assuming responsibility.
Personnel and resource concept15%
Personnel protection of the various technical operating areas of the Stan-dard IT services including the necessary operational, administrative and special competences. Particular emphasis is placed on a sufficient capacity and representative structure for ongoing operations as well as on the availability of necessary specialist competencies for disruptions, changes and technological developments.
Price35%
Offer total performance items (net) according to the price sheet

Lot 2

Service and operational concept25%
Design the operation of the particularly availability- and security-relevant core IT including technical dependencies, redundancy, recoverability, emergency operation and securing of administrative accesses.
Service organization and service management concept10%
Design of the service organization and processes taking into account the special availability, security and criticality requirements of the core IT services. Special focus is on clearly regulated responsibilities and escalation paths as well as the coordinated handling of disruptions, changes and other operational processes with an impact on critical services.
Transition and takeover concept20%
Transition and takeover of core IT services taking into account their special availability, security and criticality requirements. Particular emphasis is placed on the management of migration and default risks, the treatment of technical and organisational dependencies, the testing of restoration and emergency operational capability and a controlled transfer of operational responsibility.
Personnel and resource concept15%
Personnel protection of core IT services taking into account their special availability, security and criticality requirements. Particular emphasis is placed on the availability of sufficiently qualified and, where required, security-checked persons, reliable representative and preparedness structures and the ability to act in critical operational and emergency situations.
Price30%
Offer total performance items (net) according to the price sheet

Lot 3

Service and operational concept20%
Design of the terminal and workplace operation including provision, configuration, software supply, lifecycle, endpoint security and restoration or exchange of terminal equipment.
Service organization and service management concept10%
Design of the service organization and processes for the provision and support of workplace services over their life cycle. Special focus is on the transfers between service desk, workplace operation, other participating service providers and ONTRAS as well as on the continuous processing of incidents, service requests, changes and asset-related processes.
Transition and takeover concept20%
Transition and delivery of managed workplace services including the necessary device, software, configuration, asset and operational information. Particular focus is on the structured adoption of the existing end-device and user environment, the establishment of the necessary management and sup-portability as well as the limitation of impacts on the affected users during the transition.
Personnel and resource concept15%
Personnel protection of central and decentralized workplace services including the necessary skills and capacities for device management, software supply, support and on-site services. Particular emphasis is placed on demand-based resource management in the case of fluctuating volume scaffolding as well as on the personnel coverage of the different locations and service situations.
Price35%
Offer total performance items (net) according to the price sheet

Lot 4

Service and operational concept15%
Design of the technical and operational requirements for the provision of service desk and integration services, including the systems used to provide services, as well as their availability, security and operational capability. Organizational cooperation, provider management and service management processes are primarily the subject of the separate service organization and service management concept.
Service organization and service measures concept20%
Design of the service organization and processes for the central operational approach, control, coordination and tracking of service processes. Particular emphasis is placed on interfaces with the other lots and ONTRAS, cross-vendor coordination, ensuring consistent process chains and dealing with unclear or competing responsibilities. In addition, it is necessary to show how the operational service integration is implemented using the ITSM and control systems specified by ONTRAS and a continuous transparency is established over cross-vendor processes.
Transition and takeover concept15%
Transition and assumption of service desk and operational service integration services including the necessary organizational, procedural and system-side requirements. Particular focus is on the takeover or Production of the relevant process and knowledge structures, integration into the ITSM systems specified by the customer, establishment of the interfaces for all other lots as well as ensuring consistent operational processing and coordination capability from assumption of the service.
Personnel and resource concept15%
Personnel protection of the service desk and the operational service integration in accordance with the agreed service times and volume structures. Particular emphasis is placed on robust capacity control in the event of fluctuating processes, the required qualification for acceptance, initial processing, coordination and escalation as well as the availability of suitable human resources for cross-vendor and critical service processes.
Price35%
Offer total performance items (net) according to the price sheet

Lot 5

Service and operational concept25%
Design and operation of standard IT infrastructure and related platform and basic services including availability, capacity, lifecycle, backup, restoration and technical security measures.
Service organization and service management concept15%
Design of the service organization and processes for the organizational and procedural integration of the SOC into the operational and security organization of ONT-RAS. Particular focus is on the interfaces and transfers between security monitoring, analysis and handling of security events, security incident processing, escalation and cooperation with ONTRAS and other participating service providers. In particular, the transfer and tracking of security-relevant processes in the ITSM and control structures provided by ONTRAS must be taken into account.
Transition and takeover concept15%
Transition and adoption of SOC services including data sources, interfaces, information and procedures necessary for monitoring, detecting, analysing and handling security events. Particular focus is on a controlled assumption of the monitoring and detection capability, the production and testing of the necessary data and process integrations, the establishment of escalation paths and the avoidance or Limitation of monitoring gaps during transition.
Personnel and resource concept15%
Personnel protection of SOC services in accordance with the agreed monitoring, analysis and reaction times. Particular focus is on the availability of the necessary security competencies for the various tasks of monitoring, analysing and handling security events, robust representation and preparedness structures as well as the ability to act in the event of increased incidents and serious security incidents.
Price30%
Offer total performance items (net) according to the price sheet

Buyer

ONTRAS Gastransport GmbH

Address: Maximilianallee 4, 04129 Leipzig, Germany
Region (NUTS): DED51
Website: www.ontras.com
Official contact address: [email protected]; The functional mailbox published in the notice. We never publish personal data.

EU VAT: DE245749659

What this buyer bought before

10 IT contract award notices 2020–2026, €1.1m in total.

H2-Kapazitätsplattform
Winner: PRISMA EUROPEAN Capacity Platform GmbH · 1 bid
value left out (implausible in the notice)
2 Sept 2026
Transformation in die Cloud basierte Infrastruktur und Nutzung des gaswirtschaftlichen Abrechnungssystems GAS-X als SaaS Anwendung
Winner: Sopra Steria SE
value not disclosed
26 Nov 2025
Beschaffung von FortiGate Stationsfirewalls und Premium Support
Winner: Bechtle GmbH Leipzig IT Systemhaus · 3 bids
value not disclosed
4 Mar 2025
Cloud Services und Support für SAP Field Service Management Mietlizenzen
Winner: SAP Deutschland SE & Co.KG
value not disclosed
20 Dec 2024
Erbringung von IT-Dienstleistungen für die ONTRAS Gastransport GmbH
Winner: EXXETA AG
value not disclosed
4 Dec 2024
SAP S/4HANA - Konzeption und Umsetzung der Transformation eines SAP ERP-Systems nach SAP S/4HANA
Winner: GISA GmbH · 5 bids
value not disclosed
17 Jun 2024

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

www.evergabe.de/unterlagen
Platform

Go to the platform Tender documents Official notice

Questions & answers

What is the deadline for offers in "IT operations, support and security services for ONTRAS Gastransport GmbH"?

Offers are due by 13 Nov 2026, 12:00 CET. The deadline for offers was changed once: from 6 Nov 2026, 12:00 CET to 13 Nov 2026, 12:00 CET. The newest notice applies.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

ONTRAS Gastransport GmbH (Leipzig, Germany).

Where and how do I submit an offer?

Offers are submitted electronically on http://www.evergabe.de/unterlagen.

Is the contract divided into lots?

Yes, into 5 lots.

How are offers scored?

Service and operational concept 20%, Service organization and service management concept 10%, Transition and takeover concept 20%, Personnel and resource concept 15%, Price 35% (criteria differ between lots).

Which procedure is used?

Negotiated with call.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 3 Nov 2026, 03:39 CET.