29 days leftManaged servicesFramework agreementPolski

ITDZ Berlin: RV on-site service

IT-Dienstleistungszentrum Berlin (AöR)Berlin, GermanyNotice 680570-2026

At a glance

IT-Dienstleistungszentrum Berlin (AöR) (Berlin, Germany) is tendering: ITDZ Berlin: RV on-site service. Offers are due 2 Nov 2026, 13:00 CET. Estimated value €415,045, 48-month contract, 2 lots. Bidders must show, among other things: EMAS, ISO 14001, references, key people, minimum turnover, insurance, security clearance.

2 Nov 2026, 13:00 CET
Deadline
€415,045
Estimated value
48 months
Duration
Open procedure
Procedure
System and support services (72250000)
Main CPV
2 Oct 2026
Published

Translated from the official notice. The original text is the legally binding one.

What the buyer wants

Framework contract for on-site service (VOS) with specific tasks and redesigned, efficient service processes for the IT Service Center Berlin and its customers

Lots (2)

  1. Lot 1ITDZ Berlin: RV on-site service

    €415,045 · 48 months

    Framework contract for on-site service (VOS) with specific tasks and redesigned, efficient service processes for the IT Service Center Berlin and its customers

  2. Lot 2

    €415,045 · 48 months
What a bidder needs

Can you bid? Your readiness check

These are the conditions this notice asks bidders to prove. In SalesDots each one is checked against your company profile: certificates with their validity dates, delivered references and your people.

Example company profile
  • Certificates

    EMAS · ISO 14001

    In your profile
  • References

    Similar contracts delivered before

    In your profile
  • Key people

    Named roles, CVs or minimum team

    Not in your profile yet
  • Minimum turnover

    Minimum annual turnover or financial standing

    In your profile
  • Insurance

    Professional or liability insurance

    Expires before the deadline
  • Security clearance

    Security clearance or background checks

    Needs a look

Detected automatically in the published notice. Always confirm against the tender documents.

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Show the notice text (9)

2.2 Proof (insurance confirmation) of an existing company liability insurance with a minimum amount of cover for personal injury in the amount of 1,000,000 euros, property damage in the amount of 500,000 euros per damage event and property damage in the amount of 250,000 euros per damage event and loss of keys and code cards in the amount of 250,000 euros per damage event, but in total up to 2,500,000 euros for the contract. If the current coverage amounts are lower than the aforementioned amounts, a self-declaration (formlessly) about the increase to the required coverage amounts in the case of a surcharge must be submitted with the offer. *T MINIMUM REQUIREMENT: Minimum amount of cover for personal injury in the amount of 1,000,000 euros, property damage in the amount of 500,000 euros per damage event and property damage in the amount of 250,000 euros per damage event and loss of keys and code cards in the amount of 250,000 euros per damage event, but in total at least up to 2,500,000 euros for the contract.. or corresponding self-declaration on the increase of the required cover sums in the event of a surcharge. Legend: *T = Participant: singularly occurring bidder, general contracting bidder, in the case of groupings, by a member of the grouping

2.3 Total net sales of the company per year for the last three financial years using Form E I. *B; *U; *E and S* MINIMUM REQUIREMENT: Total net sales for the last three financial years at least 1 million EUR per year. Legend: *B = bidders: singularly occurring bidders, general contracting bidders, in the case of groupings of bidders, all members of the grouping of bidders, *U = subcontractors: third parties who subcontract parts of the contract for a single bidder, general contracting bidders, and in the case of groupings of bidders from all members of the grouping of bidders (note: no subcontractors if they only provide the individual or general contracting bidder or the grouping of bidders with the necessary means, such as construction materials, equipment, technology, or provide assistance so that they can effect the performance of the service in their own operation and under their own responsibility., *E = suitability lender: use of third-party capacities, with regard to the required economic, financial, technical and/or professional capacity by an individually occurring bidder, the general contracting bidder or in the case of bidding groups of members of the bidding group, *S = will be assessed in total.

3.1 Self-declaration on subcontracts and eligibility loan using the form Wirt-235. B* 3.2 Undertaking for subcontracting and qualifying loans using the form Wirt-236.*U; *E Legend: *B = bidder: singular tenderer, general contracting tenderer, in the case of a grouping of bidders, all members of the grouping of bidders, *U = subcontractors: third parties who subcontract parts of the contract for a single tenderer, general contracting tenderer, in the case of a grouping of bidders from all members of the grouping of bidders (Note: no subcontractors if they only provide the individual or general contracting bidder or the grouping of bidders with the necessary means, such as building materials, equipment, technology or technology). provide assistance so that they can carry out the service in their own operation and under their own responsibility., *E = suitability lender: use of third-party capacities, with regard to the required economic, financial, technical and/or professional capacity by an individual bidder, the general contracting bidder or in the case of bidding communities of members of the bidding community.

3.3 Presentation of a company-related quality management system with regard to structures, processes and processes (formlessly) or proof (submission of the certificate in electronic copy) of a quality management system established at the company. *B; *U; *E MINIMUM REQUIREMENT: Sufficiently described company-related quality management system or proven valid certification (e.g. ISO 9000 ff.). Sufficiently described in this context means: Presentation of the measures taken by the company to ensure quality with regard to the entrepreneurial structures, processes and processes in the respective area that lead to the expectation that a minimum quality of results of operational performance processes (e.g. quality control, final control, etc.) will be ensured. Legend: *B = bidders: singularly occurring bidders, general contracting bidders, in the case of groupings of bidders, all members of the grouping of bidders, *U = subcontractors: third parties who subcontract parts of the contract for a single bidder, general contracting bidders, and in the case of groupings of bidders from all members of the grouping of bidders (note: no subcontractors if they only provide the individual or general contracting bidder or the grouping of bidders with the necessary means, such as construction materials, equipment, technology, or provide assistance so that they can carry out the service in their own operation and under their own responsibility., *E = suitability lender: use of third-party capacities, with regard to the required economic, financial, technical and/or professional capacity by an individual bidder, the general contracting bidder or in the case of bidding communities of members of the bidding community.

3.4 Presentation of company-related environmental management measures to improve and fulfil legal and other environmental protection obligations and environmental objectives of the company (formally) or proof (submission of the certificate in electronic copy) of an environmental management system established at the company. *B; *U; *E MINIMUM REQUIREMENT: Sufficiently described company environmental management measures or proven valid certification (e.g. EMAS Regulation (EC) No 1221/2009); EN ISO 14001. Sufficiently described in this context means: Presentation of the company’s measures for the planning, implementation, control and continuous improvement of company-related environmental management measures as well as, where applicable, the company’s environmental goals and environmental guidelines. Legend: *B = bidders: singularly occurring bidders, general contracting bidders, in the case of groupings of bidders, all members of the grouping of bidders, *U = subcontractors: third parties who subcontract parts of the contract for a single bidder, general contracting bidders, and in the case of groupings of bidders from all members of the grouping of bidders (note: no subcontractors if they only provide the individual or general contracting bidder or the grouping of bidders with the necessary means, such as construction materials, equipment, technology, or provide assistance so that they can carry out the service in their own operation and under their own responsibility., *E = suitability lender: use of third-party capacities, with regard to the required economic, financial, technical and/or professional capacity by an individual bidder, the general contracting bidder or in the case of bidding communities of members of the bidding community.

3.5 Indicate the average annual number of employees of the company qualified as an electrical specialist in the last three financial years using the E I form. *B; *U; *E; *S MINIMUM REQUIREMENT: At least 5 electrical specialists on average in the last three financial years. Legend: *B = bidders: singularly occurring bidders, general contracting bidders, in the case of groupings of bidders, all members of the grouping of bidders, *U = subcontractors: third parties who subcontract parts of the contract for a single bidder, general contracting bidders, and in the case of groupings of bidders from all members of the grouping of bidders (note: no subcontractors if they only provide the individual or general contracting bidder or the grouping of bidders with the necessary means, such as construction materials, equipment, technology, or provide assistance so that they can effect the performance of the service in their own operation and under their own responsibility., *E = suitability lender: use of third-party capacities, with regard to the required economic, financial, technical and/or professional capacity by an individually occurring bidder, the general contracting bidder or in the case of bidding groups of members of the bidding group, *S = will be assessed in total.

3.6 Indicate at least 3 company references for an on-site service equivalent to the subject of the contract advertised using the E III form. The company references must not be older than 3 years from the time of the offer deadline. The following information and descriptions of the respective company reference are required: - at the time of realization/performance period of the company reference or at the term of the service contract - on the object of the order and order volume - presentation showing the equivalence to the subject of the tender, - on the tasks (task and responsibility) in the company reference - on the technical/organisational environment - indication of the contracting/receiving administration / of the contracting/receiving company of the company reference - At the request of the client: appointment of a contact person for the company reference with telephone number and e-mail address, who can competently provide information about the company reference. *L; *S MINIMUM REQUIREMENT: At least 3 company references equivalent to the tendered contract subject, the conclusion of which is not older than 3 years (calculated from the offer deadline). Equally means that in the reference project an on-site service was also provided, which corresponds to the scope of services and the size of the local project. Legend: *L = service provider: may be an individual bidder, the general contracting bidder, in the case of a grouping of bidders a member or several members of the grouping of bidders and/or a subcontractor, *S = will be assessed in total.

3.7 Qualification, competencies, and experience of the staff designated for service provision for the following positions using Forms E IV to E VIII: a) Relocation technician b) Inventory staff c) Rollout support staff d) Rollout management staff e) Induction and training staff. Counting a single employee for multiple roles is excluded. *L; *S MINIMUM REQUIREMENT: For a) at least 5 profiles with the following requirements: • at least 12 months of experience as an on-site technician • completed vocational training as an IT specialist for system integration or IT system electronics technician, electronics technician) and/or many years of relevant professional experience in the IT sector • good general IT knowledge (especially regarding standard software and operating systems) • basic IT administration and network knowledge as well as in MS Office Client and BackOffice solutions • high degree of customer-oriented thinking and acting • reliability and an independent way of working • proof of proficient command of the German language in speaking and writing (at least C1 - Effective operational proficiency according to the Common European Framework of Reference for Languages; waived if German is the native language) For b) at least 2 profiles with the following requirements: • at least 6 months of professional experience • completed vocational training as an IT specialist for system integration or IT system electronics technician, electronics technician) and/or relevant professional experience in the IT sector • basic IT administration and network knowledge as well as in MS Office Client and BackOffice solutions • high degree of customer-oriented thinking and acting • reliability and an independent way of working • proof of proficient command of the German language in speaking and writing (at least C1 - Effective operational proficiency according to the Common European Framework of Reference for Languages; waived if German is the native language) For c) at least 2 profiles with the following requirements: • staff with completed vocational training or currently in training as an IT specialist for system integration or IT system electronics technician, electronics technician) • basic knowledge in handling Microsoft products (Word, Excel, PowerPoint, Outlook) • high degree of customer-oriented thinking and acting • proof of proficient command of the German language in speaking and writing (at least C1 - Effective operational proficiency according to the Common European Framework of Reference for Languages; waived if German is the native language) For d) at least 1 profile with the following requirements: • at least 24 months of experience in executing rollouts > 100 devices • completed degree in the IT field desirable (business informatics/information systems, etc.) or comparable vocational training and/or relevant professional experience • initial experience in overall project management • good general IT knowledge (especially regarding standard software and operating systems) • basic IT administration and network knowledge, as well as in MS Office Client and BackOffice solutions • ability to work in a team, ability to cooperate, resilience to stress, assertiveness, and negotiation skills • reliability and an independent way of working • basic commercial and business management understanding • very good communication skills For e) at least 2 profiles with the following requirements: • at least 12 months of experience in inductions and training • completed vocational training as an IT specialist for system integration or IT system electronics technician, electronics technician) and/or relevant professional experience in the IT sector • confident handling of Microsoft products (Word, Excel, PowerPoint, Outlook) • good general IT knowledge (especially regarding standard software and operating systems) • basic IT administration and network knowledge as well as in MS Office Client and BackOffice solutions • digital competencies in the tra…

2.1 Self-declaration of the company and presentation of the company - spectrum of services and core business - and the company organization (headquarters, branches, structure, hierarchical structure) using the form E I and beyond informally. *B; *U; *E Legend: *B = bidders: singularly occurring bidders, general contracting bidders, in the case of groupings of bidders, all members of the grouping of bidders, *U = subcontractors: third parties who subcontract parts of the contract for a single bidder, general contracting bidders, and in the case of groupings of bidders from all members of the grouping of bidders (note: no subcontractors if they only provide the individual or general contracting bidder or the grouping of bidders with the necessary means, such as construction materials, equipment, technology, or provide assistance so that they can carry out the service in their own operation and under their own responsibility., *E = suitability lender: use of third-party capacities, with regard to the required economic, financial, technical and/or professional capacity by an individual bidder, the general contracting bidder or in the case of bidding communities of members of the bidding community.

How offers are scored

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform.