Provision of service and post-implementation support for the SIMPLE.ERP system in terms of updates, ongoing maintenance, and development for the Warsaw School of Economics

price: 60 % - C (a) description of the method of assessing the tenders for criterion C: price = gross price of the bid with the lowest price / gross price of the surveyed bid x 60 b) For the evaluation of the tenders in this criterion, the Contracting Authority will accept the total price of the gross basic contract offer (sum of item 1.4 of the table) from point 1 of the Tender Form, which is Annex 1 to the SWI, (c) The Ordering Party shall round points to 2 decimal places.

The Response Time (Cz) refers to a period of time from the notification of the Problem by the authorised User (the Contracting Authority) to the Center for the Assistance of the Contractor, in accordance with the principles set out in the General Conditions for the Provision of Service Care (Annex 2 to the Agreement, which is annexed to the SWZ), until the actual action by the Center for the Contractor is taken. (a) a scoring assessment in the criterion "Time of Response to the Critical Error Report" will be made on the basis of the Contractor's statement on the offered Time of Response to a critical error report in the content of the tender form annexed to the SWZ, (b) The Contractor shall offer a Time of Response to the Critical Error Report of 1 to 6 Working Hours, (c) the maximum Time of Response to the critical error report offered by the Contractor may not be longer than 6 working hours from the moment of the critical error notification by the Order. Offering a 6-hour Response Time means meeting the minimum requirement of the Contracting Authority and results in granting 0 point in this criterion, (d) if the Contractor indicates a Time Response to a critical error report of more than 6 working hours from the time of notification by the Contracting Authority, the Contractor's offer will be rejected pursuant to Article 226(1)(5) of the Pzp Act, as its content is incompatible with the terms of the contract, (e) in the Offer Form declared The Time Response to a critical er…

Repair time (Ck) means the time period counted from the time when the Contracting Authority (User) has made the Individual Solution available (if required) and to take action by the Contractor (Help Centre) in accordance with the principles set out in the General Conditions for the Provision of Service Care (Annex No 2 to the Agreement, which is Annex 2 to the SWZ), to eliminate the reported Critical Mistake, until it is completely removed. (a) a scoring assessment in the criterion ‘Time for the repair of a critical error’ shall be made on the basis of the Contractor's declaration of the time offered for the repair of a critical error in the content of the tender form annexed to the WWZ, (b) The Contractor shall offer a Time for the repair of a critical error of 1 to 10 working hours, (c) the maximum Time for the repair of a critical error offered by the Contractor shall not be more than 10 working hours from the Contracting Authority's notification. Offering a Repair Time of 10 working hours means meeting the minimum requirement of the Contracting Authority and results in awarding a 0 point offer in this criterion, (d) if the Contractor indicates a time for repairing a critical error of more than 10 working hours from the Contracting Authority's request, the Contractor's offer will be rejected pursuant to Article 226(1)(5) of the Pzp Act, as its content is incompatible with the terms of the contract, (e) in the Tender Form the declared Time of repair should be indicated in …