Deadline changedSystem implementationBZPPolski

Purchase and delivery of a CRM system compliant with the requirements of the Contracting Authority along with implementation, integration, training, and technical support

ŚLĄSKA SIEĆ METROPOLITALNA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄGliwice, PolandNotice 2026/BZP 00490009/01 · Reference number: ocds-148610-d15fa199-fd7a-40ea-947c-3722795bc043

At a glance

ŚLĄSKA SIEĆ METROPOLITALNA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Gliwice, Poland) is tendering: Purchase and delivery of a CRM system compliant with the requirements of the Contracting Authority along with implementation, integration, training, and technical support. Offers are due 30 Oct 2026, 09:00 CET. 24-month contract.

Check the dates in the notice

The published opening date is earlier than the current deadline for offers (probably not updated after the extension).

Official noticeTender documents

Already a customer? Open it in the app

Translated from the official notice. The original text is the legally binding one.

Key facts

Original deadline: 23 Oct 2026, 09:00 CEST
Deadline
not published
Estimated value
24 months
Duration
15 Oct 2026
Published
2026/BZP 00490009/01
Notice number
ocds-148610-d15fa199-fd7a-40ea-947c-3722795bc043
Reference number
Sales or marketing software package (48481000)
Main CPV
not allowed
Variant offers

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

The deadline for offers was changed once: from 23 Oct 2026, 09:00 CEST to 30 Oct 2026, 09:00 CET. The newest notice applies.

  1. Notice published

  2. Deadline changed (notice 2026/BZP 00501803/01)

    23 Oct 2026, 09:00 CEST → 30 Oct 2026, 09:00 CET

  3. Original deadline

  4. Opening of offers

  5. Deadline for offers

  6. Offers binding until (computed)computed

    30 days from the deadline for offers, per the notice

What the buyer wants

The subject of the order is the purchase and delivery of the system a CRM (Customer Relationship Management) and its comprehensive implementation with integration, in order to ensure professional, consistent and effective communication with customers in all phases of contact - from identification of needs, offering and transaction, to after-sales service. Detailed description of the subject matter of the order is provided in the Description of the subject matter of the contract -Annex No 3 to the SWZ (OPZ).

CPV codes

  • 48481000Sales or marketing software packagemain
  • 72263000Software implementation services
  • 72265000Software configuration services
  • 72611000Technical computer support services

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.

Show the notice text (1)
  1. O udzielenie zamówienia mogą ubiegać się wykonawcy, którzy:
    1. nie podlegają wykluczeniu na zasadach opisanych w rozdziale XV SWZ,
    2. spełniają warunki udziału w postępowaniu opisane poniżej.
  2. Warunki udziału w postępowaniu, określone przez Zamawiającego spośród warunków, o których mowa w art. 112 ust. 2 ustawy Pzp:
  1. Zdolność do występowania w obrocie gospodarczym Zamawiający nie określa warunku w powyższym zakresie.
  2. Uprawnienia do prowadzenia określonej działalności gospodarczej lub zawodowej - o ile wynika to z odrębnych przepisów Zamawiający nie określa warunku w powyższym zakresie.
  3. Sytuacja ekonomiczna lub finansowa Zamawiający nie określa warunku w powyższym zakresie.
  4. Zdolność techniczna lub zawodowa Zamawiający określa warunki jak niżej. Warunek dotyczący doświadczenia Wykonawcy O zamówienie mogą ubiegać się Wykonawcy, którzy wykażą, że w okresie ostatnich 3 lat przed upływem terminu składania ofert, a jeżeli okres działalności jest krótszy – w tym okresie, należycie wykonali (zakończyli) co najmniej 1 (jedno) zamówienie polegające na dostawie i wdrożeniu systemu informatycznego zarządzania relacjami z klientami o wartości nie mniejszej niż 100 000,00 zł brutto.

Original language: Polish

Bid bond & performance security

Tender security (bid bond)
not required
Performance security
not required

What the notice says about securities

Wadium: non-required | Security of performance of contract: not required

EXAMPLE — not a result for your companyCan you bid? Your readiness check

This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.

10 met · 1 expiring · 2 missing · 2 to check

Registers — checked automatically

  • KRS / CEIDG statuscompany active, representation matchesVerified
  • NIP and VAT white listactive VAT payer, account listedVerified
  • Beneficial owners (CRBR)filing matches KRSVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

Company profile — matched to the requirements

  • ISO/IEC 27001company certificate, validIn your profile
  • ISO 9001company certificate — renew before you bidExpires before the deadline
  • ISO 22301add it or bring in a consortium partnerNot in your profile yet
  • Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
  • Solution architect — TOGAFno certified personNot in your profile yet
  • IT references, last 3 years3 public-sector implementationsIn your profile
  • Turnover, last 3 yearsfrom financial statementsIn your profile
  • Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
  • Security clearance (Poufne, NATO)to check in the teamNeeds a look

Award criteria

The full criteria and their weights, as published in the notice.

  • Price100%

Buyer

ŚLĄSKA SIEĆ METROPOLITALNA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Address
Gliwice, Poland
Official contact address
[email protected]
The functional mailbox published in the notice. We never publish personal data.

Register identifiers

NIP (tax id)
6312578261
REGON
24106924900000
KRS
0000322774
EU VAT
PL6312578261
LEI
259400L5N31V5FS8SX25

What this buyer bought before

10 IT contract award notices 2025–2026, €1m in total.

  • Modernizacja warstwy rdzenia Miejskiej Sieci Szerokopasmowej Gliwice, poprzez dostawę i uruchomienie modularnych przełączników MPLS/MP-BGP, pełniących rolę ref…

    Winner: ForIP Spółka z o.o.

    PLN 846,880

    10 Aug 2026

  • Rozbudowa posiadanego przez Zamawiającego systemu analizy ruchu sieciowego marki Flowmon

    Winner: EMCA S.A. · 1 bid

    PLN 190,633

    24 Jul 2026

  • Zakup (przedłużenie) licencji na oprogramowanie antywirusowe na okres 12 miesięcy

    Winner: DAGMA Sp. z o.o. · 5 bids

    PLN 172,632

    29 May 2026

  • Dostawa licencji systemów monitoringu

    Winner: CONNEXX Sp. z o.o. · 1 bid

    PLN 559,415

    15 May 2026

  • Dostawa, konfiguracja i uruchomienie systemu wykrywania i reagowania na zagrożenia sieciowe (ang. NDR), wraz ze wsparciem technicznym

    Winner: MATIC S.A. · 5 bids

    PLN 180,089

    22 Apr 2026

  • Przedłużenie wsparcia technicznego dla sprzętu informatycznego produkcji Hewlett Packard Enterprise

    Winner: AMG VISION Sp. z o.o. · 1 bid

    PLN 388,454

    19 Mar 2026

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

platformazakupowa.pl/transakcja/1389660
Platform
Go to the platformOfficial notice

Questions & answers

What is the deadline for offers in "Purchase and delivery of a CRM system compliant with the requirements of the Contracting Authority along with implementation, integration, training, and technical support"?

Offers are due by 30 Oct 2026, 09:00 CET. The deadline for offers was changed once: from 23 Oct 2026, 09:00 CEST to 30 Oct 2026, 09:00 CET. The newest notice applies.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

ŚLĄSKA SIEĆ METROPOLITALNA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Gliwice, Poland); NIP (tax id) 6312578261, REGON 24106924900000, KRS 0000322774, LEI 259400L5N31V5FS8SX25.

Where and how do I submit an offer?

Offers are submitted electronically on https://platformazakupowa.pl/transakcja/1389660.

How are offers scored?

Price 100%.

Is a bid bond required?

No, the notice does not require a bid bond.

Win it with SalesDots

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Match it with your profile

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Source: Biuletyn Zamówień Publicznych (BZP). SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 23 Oct 2026, 19:08 CEST.