Ticketing system

Land Rheinland-Pfalz, vertreten durch das Landesamt für Finanzen (LfF)Koblenz, GermanyNotice 627079-2026

At a glance

Land Rheinland-Pfalz, vertreten durch das Landesamt für Finanzen (LfF) (Koblenz, Germany) is tendering: Ticketing system. Offers are due 12 Oct 2026, 09:00 CEST. Bidders must show, among other things: certificates, references, key people, minimum turnover, insurance.

12 Oct 2026, 09:00 CEST
Deadline
Negotiated with call
Procedure
Software-related services (72260000)
Main CPV
11 Sept 2026
Published

Translated from the official notice. The original text is the legally binding one.

What the buyer wants

The object of the procurement is the preparation of the overall system described in the procurement documents, including the establishment of operational readiness by the contractor on the basis of a work contract and the system service and the further development of the overall system. The overall system consists of a customary ticket system software (on premise or in the rlp cloud of the LDI / rental) that meets the requirements of modern ticket processing by the customer, including associated ticket system software that is customized for the customer. adapted integrations into the client’s IT system in accordance with the further regulations, in particular in accordance with the functional and technical specifications of the client, cf. service description. This includes, among other things, the integration of the ticket system software into the SAP landscape operated by the customer, inter alia, connection to the transport management, the mapping of various evaluations and reports, the establishment of knowledge databases and migrations from various source systems. In order to produce the overall system, the software is to be set up and configured, among other things, in particular to create user accounts and to provide data in accordance with the specification of the services or services. Import system environment, connect the software via interfaces to various tools of the client, establish the required automation, establish a high level of interoperability with the named third-party systems, test, set up and operate test instances, successfully implement the onboarding process incl. Complete interface integration with third-party systems and training. Productive use after acceptance of the entire system must be possible for all connected users of the client, cf. service description, as of 01.08.2027 in accordance with the contract. Further details can be found in the attached procurement documents, in particular the service description, the system environment and the contract.

Zur Abbildung verschiedener Ticketprozesse benötigt das Landesamt für Finanzen (LfF) ein neues Ticketsystem, welches im landeseigenen Rechenzentrum des LDI betrieben werden muss (On Premise oder in der rlp-Cloud). Mit dem neuen Verfahren soll der bisher eingesetzte SAP SOLUTION MANAGER 7.2 mit dem SP Stack 20 -Stand 11/2025- und das bisher eingesetzte Ticketverfahren Zammad abgelöst werden. In das neue Verfahren sollen zudem auch Tickets aus anderen, nicht SAP-basierenden Bereichen abgebildet werden. Die vollständige Einführung des neuen Ticketsystems (einschließlich der notwendigen Anbindung an Folgesysteme, Abnahmetest und Multiplikatorenschulung) soll dabei bis zum 31.07.2027 erfolgt sein. Eine produktive Nutzung des neuen Ticketsystems muss somit für alle angebundenen Nutzer (auch Nutzer anderer Behörden im Land Rheinland-Pfalz) spätestens ab dem 01.08.2027 gegeben sein. Nähere Einzelheiten können Sie den beigefügten Vergabeunterlagen, insbesondere der Leistungsbeschreibung, Systemumgebung und Vertrag, entnehmen.

Technologies named

  • SAP
What a bidder needs

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These are the conditions this notice asks bidders to prove. In SalesDots each one is checked against your company profile: certificates with their validity dates, delivered references and your people.

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  • Key people

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  • Minimum turnover

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  • Insurance

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Show the notice text (10)

Information on the provision of relevant services in the last three financial years (performance period: in the years 2023-2025, completion of implementation by 31.12.2025 at the latest)(performance period: in the years 2023-2025, latest start date: 01.07.2025) which is comparable to the service to be awarded (reference list). The reference list must contain the required information from the B8 form. At least 3 comparable references are required. The references shall be submitted as Annex B8 References using the form provided. For more details (including minimum requirements), please refer to the form "B8 References Form". ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- For this purpose, the contracting authority/entity shall establish a ranking of requests to participate, based on objective criteria published for the selection of the limited number of candidates (Appendix B 8), and shall determine the candidates to be invited to submit a tender on the basis of this intermediate result (best selection). The client reserves the right to reduce the number of participants. The highest number of comparable reference projects required by the contract notice and listed in Annex B8 (reference form) to the competition will be used. If several applicants are in the 3rd or 5th place, the lot decides. References with the following criteria will be evaluated: any reference that is compatible with an SAP environment and meets at least one of the minimum requirements mentioned in the B8 form will be recognised. Note for completing form B8: Please note that according to point 6.3.2 of the invitation to participate in the competition, the client intends to limit the number of participants based on the number of references. If several minimum requirements have been met for the same contracting entity, it makes sense in this context to break down the references separately with regard to the minimum requirement (i.e. one contracting entity if applicable). assigning several reference numbers and listing a fulfilled minimum requirement there. In addition, see the cover letter for the invitation to participate and the tender form.

Company presentation: A meaningful company presentation indicating the company’s company, registered office, subject matter, legal form, management of the company, a brief description of the area of activity (working areas, range of services), the name of the contact person for the application and the presentation and explanation of the group structure, ownership and participation relationships and the liability structure must be attached as Annex B2.

Proof of entry in professional or commercial registers: A recent proof of entry in the professional or commercial register of the country or craft role in which the tenderer is established as Annex B3.

Proof of safety certificate of the professional association A current proof of the safety certificate of the professional association must be attached as Annex B4. The proof must not be older than 6 months at the time of submission.

Proof of health insurance certificate: A current proof of health insurance certificate, with the majority of employees insured, must be attached as Annex B5. The proof must not be older than 6 months at the time of submission.

Declaration on turnover: turnover in million EUR insofar as it concerns services comparable to the service to be awarded (ticketing system in the field of public administration). The turnover shall be indicated in the tender form, point 3.1.

Declaration/proof of liability insurance: Proof of liability insurance with the following coverage amounts per claim: personal injury 5 million. EUR property damage 5 million EUR 5 million in damages The proof shall be provided by confirmation from the insurer of the existence of the insurance with the abovementioned sums of cover, which shall be attached as Annex B7. If this is not the case, the bidder must provide proof by confirmation of the insurer’s willingness to provide insurance with the above-mentioned sums of cover in the case of an order, which must be attached as Annex B7/Alternative. The proof or alternative must not be older than 6 months at the time of submission.

Requirements of data protection for an AI / Criteria Catalogue AI models: The - "Requirements of data protection for an AI" (B9.1) and - of the "Criteria Catalogue AI models" (B9.2) must be attached as annex B9.1/B9.2 with complete statement or completed. The topics contained therein must be answered or to comment on this. The forms must be submitted separately for each of points 1.2.5/1.2.19 and 1.2.20 of the LB.

Subcontractor declaration: The declaration of which parts of the contract the company may intend to subcontract or which parts of the contract it intends to subcontract. whether the bidder makes use of the capacities of other undertakings as part of the qualifying loan shall be attached as Annex B10. In this respect, the form provided by the issuing authority may be used.

Model declarations LTTG: The model declaration according to § 3 of the Rhineland-Palatinate Land Law for the Guarantee of Tariff Compliance and Minimum Remuneration for Public Contracts (Model declaration 3) and/or the model declaration for public contracts covered by the Posting of Workers Act (Model declaration 1) are to be attached - as far as applicable (cf. leaflet for the submission of a collective agreement declaration and/or Minimum Remuneration declaration according to LTTG) - as asset pool B11.1 and B11.2.

How offers are scored

  • The contract shall be awarded on completion of the tender phase50%
  • Quality50%

What this buyer bought before

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No earlier IT award by this buyer is published yet.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform.