Design, implementation, and deployment of city portal systems using artificial intelligence – project "Digital transformation and expansion of e-services in Bielsko-Biała".
At a glance
Miasto Bielsko-Biała Urząd Miejski w Bielsku-Białej (Bielsko-Biała, Poland) is tendering: Design, implementation, and deployment of city portal systems using artificial intelligence – project "Digital transformation and expansion of e-services in Bielsko-Biała".. Offers are due 28 Oct 2026, 10:00 CET. Estimated value PLN 1.9m, 11-month contract. Bidders must show, among other things: bid deposit.
Translated from the official notice. The original text is the legally binding one.
Key facts
- Original deadline:
5 Oct 2026, 10:00 CEST - Deadline
- PLN 1.9m
- Estimated value
- 11 months
- Duration
- Open procedure
- Procedure
- 19 Oct 2026
- Published
- 722150-2026
- Notice number
- ZP.271.2.86.2026.DK
- Reference number
- Electronic information services (64216200)
- Main CPV
- PL225
- Place of performance (NUTS)
- not allowed
- Variant offers
- Polish
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed 2 times: from 5 Oct 2026, 10:00 CEST to 28 Oct 2026, 10:00 CET. The newest notice applies.
Deadline changed (notice 656796-2026)
5 Oct 2026, 10:00 CEST → 12 Oct 2026, 10:00 CEST
Original deadline
Deadline changed (notice 700188-2026)
12 Oct 2026, 10:00 CEST → 21 Oct 2026, 10:00 CEST
Notice published
Deadline for offers
Opening of offers
Offers binding until (computed)computed
90 days from the deadline for offers, per the notice
What the buyer wants
The subject of this order is:
- Design, execution and implementation of Chatbot (with live chat function):based on artificial intelligence, including integration with external systems, i.e. the QMS railway system and the BB Application system and its implementation within the Main Urban Portal, the Public Information Bulletin and the Municipal Council Portal (in case of implementation of option rights).
- Design, implementation and implementation of Voicebot: based on artificial intelligence, including integration into the QMS queue system at the ordering hotline.
- Restructuring of the Main Urban Portal including: (a) implementation of multisite architecture with design, execution and comprehensive implementation within this architecture of content range from the following services:
- https://visitbb.pl
- https://bbosir.bielsko.pl
- https://communication.bielsko-biala.pl
- https://strazinski.bielsko.pl
- https://pelnakultura.info (the Contracting Party permits implementation at any CMS) b) implementation of necessary modules modifications, as well as construction of new modules within the Main Urban Portal, multisite architecture allowing the implementation and smooth operation of this environment with Chatbot.
- Right of option: restructuring the Urban Council Portal available at https://rm.bielsko-biala.pl to design, implement and implement the Portal as an independent website with the implementation of Chatbot as referred to in point 1 above.
CPV codes
- 64216200Electronic information servicesmain
- 48512000Interactive voice response software package
- 48000000Software package and information systems
- 72000000IT services: consulting, software development, Internet and support
- 72416000Application service providers
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (1)
The contractor will meet the minimum condition if he demonstrates that he has (a) experience in the construction of portal systems/e-services, i.e. 1 (one) service consisting of designing, performing and implementing a portal system (e.g. an information portal, a Public Information Bulletin or an e-service platform) serving at least 30,000 active users per month and (b) experience in the implementation of Artificial Intelligence, i.e. 1 (one) service consisting of the implementation or integration of artificial intelligence solutions in the IT system (e.g. chatbot, voicebot, intelligent search engine using language models, conversational systems or RAG and LLM).
Bid bond & performance security
What the notice says about securities
- Zamawiający żąda od Wykonawców wniesienia wadium, tj. warunkiem uczestnictwa w postępowaniu o udzielenie zamówienia publicznego jest wniesienie wadium na rzecz Urzędu Miejskiego w Bielsku-Białej, pl. Ratuszowy 1, 43-300 Bielsko-Biała.
- Zamawiający określa kwotę wadium w wysokości 40 000,00 zł.
- Wadium wnosi się przed upływem terminu składania ofert i utrzymuje nieprzerwanie do dnia upływu terminu związania ofertą Szczegóły w SWZ
Original language: Polish
Options, renewals, framework
- Options: foreseen
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
10 met · 1 expiring · 2 missing · 3 to check
Conditions in this notice
- Bid depositdeposit amount and form to prepareNeeds a look
Registers — checked automatically
- KRS / CEIDG statuscompany active, representation matchesVerified
- NIP and VAT white listactive VAT payer, account listedVerified
- Beneficial owners (CRBR)filing matches KRSVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
Award criteria
The full criteria and their weights, as published in the notice.
- Price60%
Gross bid price. According to S.E.A.
- Quality40%
Declared additional guarantee and maintenance period
Buyer
Miasto Bielsko-Biała Urząd Miejski w Bielsku-Białej
- Address
- pl. Ratuszowy 9, 43-300 Bielsko-Biała, Poland
- Region (NUTS)
- PL225
- Website
- www.bip.um.bielsko.pl
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- NIP (tax id)
- 9372686990
- REGON
- 072181741
- EU VAT
- PL9372686990
- LEI
- 2594006EPZ478FJMW280
What this buyer bought before
31 IT contract award notices 2021–2026, €3.5m in total.
Dostawa wyposażenia komputerowego do Miejskiego Domu Kultury Biała Północ w Bielsku-Białej
Winner: CEZAR" Cezary Machnio i Piotr Gębka Sp. z o.o. · 1 bid
PLN 84,140
3 Jul 2026
Usługa pozyskania i przetworzenia danych wraz z zaprojektowaniem, wykonaniem i wdrożeniem miejskiego systemu zarządzania zielenią w ramach projektu pn.: „Trans…
Winner: MGGP AERO Sp. z o.o. · 1 bid
PLN 3.4m
3 Jul 2026
Dostawa wyposażenia specjalistycznego dla Miejskiego Domu Kultury Biała Północ w Bielsku-Białej
Winner: Elwolight Technologie Sceniczne Piotr Wojtas · 1 bid
PLN 237,602
3 Jun 2026
Prace związane z weryfikacją i aktualizacją budynków w zakresie bloków kondygnacji podziemnych i nadziemnych oraz weryfikacją i aktualizacją bloków budynku „pr…
Winner: Przedsiębiorstwo Geodezyjne GEOPROF Jarosław Kożuch, Sławomir Zając Spółka Jawna · 1 bid
PLN 165,000
1 Jun 2026
Dostawa systemu antywirusowego i XDR - projekt „Transformacja cyfrowa i ekspansja e-usług w Bielsku-Białej
Winner: WSZELAKI Software Daniel Wszelaki · 3 bids
PLN 677,390
18 May 2026
Dostawa wyposażenia komputerowego do Miejskiego Domu Kultury Biała Północ w Bielsku-Białej
Winner: CEZAR" Cezary Machnio i Piotr Gębka Sp. z o.o. +1 more contractors · 2 bids
PLN 76,353
20 Apr 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- um-bielsko.logintrade.net
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Design, implementation, and deployment of city portal systems using artificial intelligence – project "Digital transformation and expansion of e-services in Bielsko-Biała"."?
Offers are due by 28 Oct 2026, 10:00 CET. The deadline for offers was changed 2 times: from 5 Oct 2026, 10:00 CEST to 28 Oct 2026, 10:00 CET. The newest notice applies.
What is the estimated value?
The estimated value published in the notice is PLN 1.9m.
Who is the buyer?
Miasto Bielsko-Biała Urząd Miejski w Bielsku-Białej (Bielsko-Biała, Poland); NIP (tax id) 9372686990, REGON 072181741, LEI 2594006EPZ478FJMW280.
Where and how do I submit an offer?
Offers are submitted electronically on um-bielsko.logintrade.net.
How are offers scored?
price 60%, quality 40%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 23 Oct 2026, 21:01 CEST.